Top 488 Benefits analyst Jobs in Iowa

Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
11d
Fraud Analyst
GreenState Credit Union —North Liberty, IA
- $29.17 - $34.11 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
YARDI APPLICATION SUPPORT ADMINISTRATOR
Robert Half —Des Moines, IA
- $100,000 - $135,000 a year
- Remote
- Computer science
- Computer Science
- ERP systems
- Disability insurance
- Dental insurance
Quick Apply
Claims Analyst - REMOTE
Ryder System —Des Moines, IA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Benefits Analyst
isolved —Dubuque, IA
- Overtime
- Hybrid work
- Mid-level
- Analysis skills
- Communication skills
- Health savings account
Quick Apply
Business Analyst, Regulatory Reporting Solutions (Remote)
CVS Health —Iowa
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Data entry
- Health insurance
- Dental insurance
14d
Fraud, Waste and Abuse Investigation, Senior Analyst
CVS Health —Iowa
- $46,988 - $112,200 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Business Analyst, Regulatory Reporting Solutions (Remote)
CVS Health —Iowa
- $46,988 - $122,400 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
14d
Insurance Product Analyst/Product Specialist - Specialty Human Services
Great American Insurance Company —Iowa
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Employee stock purchase plan
Quick Apply
Senior. Medicaid Proposal Quality Analyst -Remote
CVS Health —Iowa
- $67,900 - $182,549 a year
- Extended hours
- Remote
- Microsoft Excel
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
13h
Associate Business Analyst (Pharma)
ITA Group Inc —West Des Moines, IA
- Full-time
- Microsoft Access
- Computer Science
- SQL
- Paid parental leave
- Health insurance
Quick Apply
13d
Insurance AR Resolution Analyst, Revenue Cycle
CVS Health —Iowa
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- HIPAA
- Health insurance
- Dental insurance
6d
PAR Operations - Senior Analyst
CVS Health —Iowa
- $64,890 - $173,040 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Analyst, Proposals
CVS Health —Iowa
- $43,888 - $102,081 a year
- Full-time
- Remote
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Business Analyst - Insurance
RAS Companies —Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Business Support Senior Analyst, Revenue Cycle
CVS Health —Iowa
- $46,988 - $122,400 a year
- Full-time
- Remote
- Microsoft Outlook
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Support Analyst
SHAZAM —Des Moines, IA
- $43,200 - $69,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Health savings account
Paralegal Analyst
Principal Financial Group —Des Moines, IA
- $26.83 - $48.46 an hour
- Full-time
- Remote
- Microsoft Excel
- 6 years
- Bachelor's degree
- Paid time off
Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Actuarial Analyst (Remote)
MEM —Iowa
- $66,400 - $99,600 a year
- Full-time
- Remote
- Finance
- Bachelor's degree
- Business Administration
- Profit sharing
- Paid jury duty
14d

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benefits analyst jobs near iowa

Collections Quality Assurance Analyst

GreenState Credit Union -
North Liberty, IA

Apply Now

Job Details

Full-time
$90,593.36 - $105,914.12 a year
11 days ago

Qualifications

Customer communication
Debt collection
Collections account management

Full Job Description

GreenState Credit Union

Collections Quality Assurance Analyst

US-IA-North Liberty

Job ID: 2026-4696
# of Openings: 1
Category: Collections
GreenState Credit Union

Overview

This position is responsible for ensuring compliance, consistency, and service excellence within the collections department. This role oversees the execution of internal audits, evaluates call quality, investigates and resolves member complaints, and leads or supports projects aimed at improving processes and performance. By monitoring adherence to regulatory requirements, internal policies, and customer service standards, the specialist helps mitigate risk, enhance operational efficiency, and uphold the credit union's commitment to member satisfaction and ethical collections practices.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Ensure the department operates efficiently and effectively in meeting the internal and external member’s needs.
Responsible for departmental project management and will be the lead contact in all mergers and acquisitions, system upgrades, and conversions.
Coordinate with other departments, and/or third-party vendors in the development and implementation of all process improvements affecting the Collections Department.
Coordinates all Vendor Management activities, including contract renewals, obtaining necessary documents, and submission of all new requests for final approval by SVP/Collections & Recoveries.
Develops and implement software/system test scripts and integrate workarounds to provide fixes to defined technical issues
Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within the account resolution department are understood.
Manages the timely audit of necessary data for year-end reporting documents, including but not limited to 1099C. Oversees the production and distribution of said documents by appropriate processing team.
Manages KaiNexus for the Collections Department. Reviews, researches, completes necessary analytics, and compiles evaluation and recommendation for prioritization and implementation to present to Department Leader. Works closely with other Information Technology teams and other Credit Union departments; coordinating projects that need shared resources, determining and resolving any overlapping impacts on various systems, and ensuring good working relationships between all employees.
Provides support and assistance during internal, state, and federal audits and examinations.
Assists Leaders with various projects within the department.
Supports the SVP/Collections & Recoveries and department leaders with other duties and tasks necessary to ensure the Collections Department is efficient and successful.
Manages Quality Assurance process for department completing monthly call monitors for staff, scoring specific number of calls for each individual within the department, providing coaching and feedback on the effectiveness of each call.
Completes monthly quality assurance reviews for support staff tasks such as case audits, Loss Mitigation applications, workflow completeness, E-Oscar compliance for notifications and response, charge-offs etc.
Identifies opportunities for and participates in the development and implementation of process improvements to improve efficiency, compliance, and to reduce the opportunity for human error.
Provides ongoing mentoring for staff within the department ensuring that consistent communication and support is available, including a 30/60/90-day check-in with new hires.
Serves as the point of contact for all Collection complaints, including thoroughly investigating and documenting customer complaints, and if applicable, rectify any issues while complying with company policies and regulations
Responsible for completing auditing on various processes to ensure adherence to investor and GSCU policies.
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, investor guidelines as well as GSCU policies and procedures.

Qualifications

Bachelor’s degree in business or related field and/or equivalent years' experience required. Minimum 5-years’ experience working in Collections or Call Center environment.
Knowledge of procedures, processes, policies, and regulations as they relate to collections and areas of responsibility.
Excellent interpersonal and persuasive skills necessary to gather data from multiple sources to complete projects and to represent the Credit Union in a positive way during periods of stressful member contact.
Self-directed nature, ability to work independent of supervision, and ability to follow directions and meet deadlines.
Positive attitude, team first focus with an emphasis on providing outstanding customer service and team support.
Excellent verbal and written communication skills and attention to detail are required.
Ability, availability, and willingness to work flexible hours to accomplish workload.
Ability to coordinate, prioritize, and complete multiple, ongoing projects in a fast paced and collaborative environment.
A working knowledge of compliance, consumer credit, real estate, and bankruptcy laws and regulations is preferred.
Working knowledge of Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), Fair Credit reporting Act (FCRA) Unfair Deceptive and Abusive Acts & Practices (UDAAP).
Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details.
Creative, adaptable, accurate, strong attention to detail, analytical skills, and problem-solving skills.

Reporting Relationship
Reports to the Collections Supervisor.

Supervisory Responsibilities
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID

PI285499558

Apply Now

Refine Your Search

benefits analyst jobs in iowa

Collections Quality Assurance Analyst

Fraud Analyst

YARDI APPLICATION SUPPORT ADMINISTRATOR

Claims Analyst - REMOTE

Benefits Analyst

Business Analyst, Regulatory Reporting Solutions (Remote)

Fraud, Waste and Abuse Investigation, Senior Analyst

Senior Business Analyst, Regulatory Reporting Solutions (Remote)

Insurance Product Analyst/Product Specialist - Specialty Human Services

Senior. Medicaid Proposal Quality Analyst -Remote

Associate Business Analyst (Pharma)

Insurance AR Resolution Analyst, Revenue Cycle

PAR Operations - Senior Analyst

Analyst, Proposals

Business Analyst - Insurance

Business Support Senior Analyst, Revenue Cycle

Customer Support Analyst

Paralegal Analyst

Technology Analyst

Actuarial Analyst (Remote)

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