Top 42 Collection agent Jobs in Iowa

Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
Accounts Receivable & Collections Specialist
Waste Solutions of Iowa —Des Moines, IA
- $24 - $28 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Paid time off
Revenue Agent 3
State of Iowa —Des Moines, IA
- Full-time
- Background check
- Customer service
- Writing skills
- Free parking
- Paid holidays
8d
Regional Sales Representative in Collections - Iowa
Credit Management Services —Des Moines, IA
- Up to $100,000 a year
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Billing and Collection Specialist
Northern Iowa Theraphy —Iowa City, IA
- Full-time
- Microsoft Outlook
- Medical office experience
- Physical & Rehabilitation Medicine
Quick Apply
Oracle Functional Consultant Receivable and Collections 6373310
Accenture —Des Moines, IA
- $67 - $77 an hour
- Full-time
- Remote
- Computer Science
- 5 years
- High school diploma or GED
- Disability insurance
- Health insurance
Collections Specialist / Auto Insurance Representative
Globe Acceptance —West Des Moines, IA
- Full-time
- Spanish
- Sales
- English
- Paid holidays
- Health insurance
Quick Apply
Data Collection Representative
RDSolutions —Tipton, IA
- Part-time
- 18 years or older
- Clean driving record
- High school diploma or GED
- Mileage reimbursement
- 401(k) matching
Collections Specialist/Admin Assistant
Edwards Chevrolet Cadillac Inc & Admin —Council Bluffs, IA
- $40,000 a year
- Dealership
- Communication skills
- Entry level
Quick Apply
Field Collection Specialist
RDSolutions —Harvey, IA
- Choose your own hours
- 18 years or older
- Clean driving record
- High school diploma or GED
- Mileage reimbursement
- 401(k) matching
10d
Billing and Collections Manager
Floyd County Medical Center —Charles City, IA
- Full-time
- Inventory management
- English
- Office
Collection Specialist 1, Driver, Mobile Collections
ImpactLife —Ottumwa, IA
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Davenport Collection Specialist 1, Driver, Mobile Collections
ImpactLife —Davenport, IA
- $19.75 an hour
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
2d
Student Worker - Special Collections and Archives Library Assistant
PALMER COLLEGE FOUNDATION —Davenport, IA
- Part-time
- In person
- Computer literacy
- Organizational skills
- Entry level
Quick Apply
Davenport Charge, Mobile Collections
ImpactLife —Davenport, IA
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Davenport Charge, Fixed Collections
ImpactLife —Davenport, IA
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
3d
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Davenport, IA
- $16 - $19 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
4d
Part-Time Doorstep Trash Collection Specialist – Nights – Pickup Truck Required
Valet Living LLC —Davenport, IA
- $19 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
Flexible, Remote Part-Time | Answer Rate Data Collection – Iowa
PhoneBurner —Des Moines, IA
- $20 an hour
- Part-time
- Remote
- Computer literacy
- Entry level
Quick Apply
Part-Time Doorstep Trash Collection Specialist – Mornings – Pickup Truck Required
Valet Living LLC —Des Moines, IA
- $20 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
4d

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Collections Quality Assurance Analyst

GreenState Credit Union -
North Liberty, IA

Apply Now

Job Details

Full-time
$90,593.36 - $105,914.12 a year

Qualifications

Customer communication
Debt collection
Collections account management

Full Job Description

GreenState Credit Union

Collections Quality Assurance Analyst

US-IA-North Liberty

Job ID: 2026-4696
# of Openings: 1
Category: Collections
GreenState Credit Union

Overview

This position is responsible for ensuring compliance, consistency, and service excellence within the collections department. This role oversees the execution of internal audits, evaluates call quality, investigates and resolves member complaints, and leads or supports projects aimed at improving processes and performance. By monitoring adherence to regulatory requirements, internal policies, and customer service standards, the specialist helps mitigate risk, enhance operational efficiency, and uphold the credit union's commitment to member satisfaction and ethical collections practices.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Ensure the department operates efficiently and effectively in meeting the internal and external member’s needs.
Responsible for departmental project management and will be the lead contact in all mergers and acquisitions, system upgrades, and conversions.
Coordinate with other departments, and/or third-party vendors in the development and implementation of all process improvements affecting the Collections Department.
Coordinates all Vendor Management activities, including contract renewals, obtaining necessary documents, and submission of all new requests for final approval by SVP/Collections & Recoveries.
Develops and implement software/system test scripts and integrate workarounds to provide fixes to defined technical issues
Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within the account resolution department are understood.
Manages the timely audit of necessary data for year-end reporting documents, including but not limited to 1099C. Oversees the production and distribution of said documents by appropriate processing team.
Manages KaiNexus for the Collections Department. Reviews, researches, completes necessary analytics, and compiles evaluation and recommendation for prioritization and implementation to present to Department Leader. Works closely with other Information Technology teams and other Credit Union departments; coordinating projects that need shared resources, determining and resolving any overlapping impacts on various systems, and ensuring good working relationships between all employees.
Provides support and assistance during internal, state, and federal audits and examinations.
Assists Leaders with various projects within the department.
Supports the SVP/Collections & Recoveries and department leaders with other duties and tasks necessary to ensure the Collections Department is efficient and successful.
Manages Quality Assurance process for department completing monthly call monitors for staff, scoring specific number of calls for each individual within the department, providing coaching and feedback on the effectiveness of each call.
Completes monthly quality assurance reviews for support staff tasks such as case audits, Loss Mitigation applications, workflow completeness, E-Oscar compliance for notifications and response, charge-offs etc.
Identifies opportunities for and participates in the development and implementation of process improvements to improve efficiency, compliance, and to reduce the opportunity for human error.
Provides ongoing mentoring for staff within the department ensuring that consistent communication and support is available, including a 30/60/90-day check-in with new hires.
Serves as the point of contact for all Collection complaints, including thoroughly investigating and documenting customer complaints, and if applicable, rectify any issues while complying with company policies and regulations
Responsible for completing auditing on various processes to ensure adherence to investor and GSCU policies.
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, investor guidelines as well as GSCU policies and procedures.

Qualifications

Bachelor’s degree in business or related field and/or equivalent years' experience required. Minimum 5-years’ experience working in Collections or Call Center environment.
Knowledge of procedures, processes, policies, and regulations as they relate to collections and areas of responsibility.
Excellent interpersonal and persuasive skills necessary to gather data from multiple sources to complete projects and to represent the Credit Union in a positive way during periods of stressful member contact.
Self-directed nature, ability to work independent of supervision, and ability to follow directions and meet deadlines.
Positive attitude, team first focus with an emphasis on providing outstanding customer service and team support.
Excellent verbal and written communication skills and attention to detail are required.
Ability, availability, and willingness to work flexible hours to accomplish workload.
Ability to coordinate, prioritize, and complete multiple, ongoing projects in a fast paced and collaborative environment.
A working knowledge of compliance, consumer credit, real estate, and bankruptcy laws and regulations is preferred.
Working knowledge of Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), Fair Credit reporting Act (FCRA) Unfair Deceptive and Abusive Acts & Practices (UDAAP).
Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details.
Creative, adaptable, accurate, strong attention to detail, analytical skills, and problem-solving skills.

Reporting Relationship
Reports to the Collections Supervisor.

Supervisory Responsibilities
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID

PI285499558

Apply Now

Refine Your Search

collection agent jobs in iowa

Collections Quality Assurance Analyst

Accounts Receivable & Collections Specialist

Revenue Agent 3

Regional Sales Representative in Collections - Iowa

Billing and Collection Specialist

Oracle Functional Consultant Receivable and Collections 6373310

Collections Specialist / Auto Insurance Representative

Data Collection Representative

Collections Specialist/Admin Assistant

Field Collection Specialist

Billing and Collections Manager

Collection Specialist 1, Driver, Mobile Collections

Davenport Collection Specialist 1, Driver, Mobile Collections

Student Worker - Special Collections and Archives Library Assistant

Davenport Charge, Mobile Collections

Davenport Charge, Fixed Collections

Part-Time Doorstep Trash Collection Specialist - Nights

Part-Time Doorstep Trash Collection Specialist – Nights – Pickup Truck Required

Flexible, Remote Part-Time | Answer Rate Data Collection – Iowa

Part-Time Doorstep Trash Collection Specialist – Mornings – Pickup Truck Required

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