Top 98 Customer care manager Jobs in Iowa

Quality Manager CNC Inspection & Customer Quality
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Client Manager
Trucordia —Waterloo, IA
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
- Microsoft Outlook
- Sales
- Research
Quick Apply
Customer Experience Sales Manager
Dahlberg Portraits —Ames, IA
- $55,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- In-person
- Health insurance
- 401(k)
Quick Apply
Client Account Manager
MCL Talent Partners —Clive, IA
- $45,000 - $90,000 a year
- Weekends as needed
- Driver's License
- Reliable transportation
- Entry level
- Opportunities for advancement
Quick Apply
Crop Client Relationship Manager
Summit Ag Inc —Onawa, IA
- $50,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Sales
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Client Solutions Manager (Technology)
Robert Half —Cedar Rapids, IA
- Email
- Mid-level
- Business development
- Bachelor's degree
- Paid parental leave
- Health savings account
6d
Client Accounting Services Manager - Public Accounting, Payroll
Everforth, Cybercoders —West Des Moines, IA
- $100,000 - $130,000 a year
- Full-time
- Research
- Office
- GAAP
- 401(k) 4% Match
- 401(k) matching
14d
Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Customer Success Account Manager - Signature - Sioux City, IA
UPS —Sioux City, IA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Associate Client Documents & Systems Analyst
Principal Financial Group —Des Moines, IA
- $22.93 - $40.96 an hour
- Full-time
- Remote
- Microsoft Word
- 6 years
- Research
- Paid time off
13d
Customer Success Manager
Gain Compliance —Des Moines, IA
- Mid-level
- Organizational skills
- Communication skills
Customer Success Manager
Wiley —Iowa
- $43,800.00 - $63,266.66 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- 2 years
8d
Manager, Customer Support Operations
Vontas —Cedar Rapids, IA
- Full-time
- 5 years
- Office
- Bachelor's degree
CLIENT SERVICE DIRECTOR
Upper Des Moines Opportunity Inc —Fort Dodge, IA
- From $62,400 a year
- Full-time
- Clean driving record
- Mid-level
- Office
Customer Success Manager
Coviance —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Quick Apply
Customer Service Manager
Buckeye Corrugated —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
7d
Customer Service Manager
Buckeye Corrugated, Inc. —Cedar Falls, IA
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
7d
Dispatch Operations & Customer Service Manager
Infinity —Cedar Rapids, IA
- $50,000 - $60,000 a year
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Jordan Sawyer - State Farm Agent —Bettendorf, IA
- Full-time
- 5 years
- Office
- Mentoring
Quick Apply

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Quality Manager CNC Inspection & Customer Quality

DW PRODUCTS -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Customer communication
Statistical Process Control
Quality inspection
Quality audits
PPAP
Manufacturing company experience

Full Job Description

Quality Manager

CNC Inspection & Customer Quality

DW Products – Cedar Rapids, IA | Full-Time | On-Site

About DW Products

DW Products is a precision CNC contract manufacturing company in Cedar Rapids with more than 70 years of proven performance. We manufacture high-tolerance machined components using advanced CNC Swiss and multi-spindle technology for demanding customers.

As we continue investing in advanced INDEX CNC equipment, automation, robotics, presetters, programming, and CMM inspection, we are strengthening the quality team to match the level of our equipment and customer expectations.

The Opportunity

DW Products is hiring a hands-on Quality Manager to own part quality, inspection discipline, CMM measurement, and customer quality performance across our precision CNC operation.

This role is responsible for making sure first article, in-process, and final inspections are accurate and consistent, customer requirements are clearly understood, nonconforming parts are contained, and quality issues are resolved quickly and permanently.

This is not a desk-only compliance role. The right person will be comfortable working directly with machinists, operators, engineering, production leadership, customer service, and customers to make sure parts are right, documentation is accurate, and quality issues do not repeat. ISO 9001:2015 compliance, documentation, corrective actions, and audit readiness are also important parts of the role, but the first priority is customer quality and part quality.

Key Responsibilities

Inspection & Part Quality

· Own and strengthen first article, in-process, and final inspection processes.

· Ensure parts are inspected correctly to customer drawings, specifications, tolerances, and GD&T requirements.

· Support shop-floor inspection activity to maintain accuracy, throughput, and accountability.

· Oversee use of inspection tools including calipers, micrometers, indicators, optical devices, gages, CMM, and automated gaging where applicable.

· Help determine proper inspection methods, gaging strategy, and measurement approach for new and existing parts.

· Identify and correct gaps in inspection plans, control plans, and inspection documentation.

· Support process capability checks, SPC, and reaction plans where needed.

Customer Quality

· Serve as the primary owner for customer quality issues, complaints, documentation, and follow-up.

· Make sure customer quality requirements are clearly understood and communicated internally.

· Lead containment, investigation, root cause analysis, corrective actions, and closure of quality issues.

· Prepare or support customer quality documentation including PPAP, APQP, control plans, inspection reports, and corrective action responses.

· Support customer visits, audits, and quality reviews as needed.

· Build customer confidence by ensuring issues are handled quickly, professionally, and with strong follow-through.

CMM, Measurement & Quality Systems

· Provide leadership and support for CMM inspection, programming, operation, and validation.

· Ensure measurement methods are repeatable, accurate, and aligned with customer requirements.

· Help improve inspection setup, documentation, and measurement consistency across the shop.

· Maintain practical quality procedures, work instructions, inspection records, and training documentation.

ISO, Compliance & Continuous Improvement

· Support and maintain ISO 9001:2015 quality system requirements.

· Lead or support internal audits, registrar audits, and customer audits.

· Manage corrective and preventive actions, root cause analysis, and CAPA closure.

· Support ITAR compliance, conflict minerals reporting, and other customer regulatory requirements as applicable.

· Track and report quality metrics, nonconformances, scrap, rework, and customer quality trends.

· Train operators and internal teams on quality requirements, inspection expectations, and documentation procedures.

· Partner with Operations, Engineering, Production, and Customer Service to improve repeatability, reduce defects, and protect customer satisfaction.

What You Bring

· Strong quality experience in precision CNC manufacturing, screw machine, Swiss machining, multi-spindle machining, or high-tolerance contract manufacturing.

· Hands-on experience with part inspection, inspection planning, and shop-floor quality support.

· Ability to read and interpret blueprints, specifications, tolerances, and GD&T.

· Experience with CMM inspection, CMM programming, or CMM oversight preferred.

· Strong understanding of first article, in-process, and final inspection requirements.

· Experience handling customer quality issues, root cause analysis, corrective actions, and quality documentation.

· Working knowledge of ISO 9001:2015 and audit processes.

· Familiarity with APQP, PPAP, PFMEA, SPC, control plans, and process capability preferred.

· Strong communication skills and ability to work directly with operators, machinists, engineers, leadership, and customers.

· Organized, disciplined, and able to take ownership without needing constant direction.

· Practical mindset: able to improve quality without unnecessarily slowing production.

· Must reside within the greater Cedar Rapids, IA area or be prepared to relocate.

Compensation & Benefits

· Salary: Open, commensurate with experience

· Medical, dental, and vision insurance

· 401(k) and retirement options

· Short-term disability and life insurance

· Vacation, paid holidays, and personal days

· Pension

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Relocation assistance
Retirement plan
Vision insurance

Experience:

Quality inspection: 3 years (Preferred)

Ability to Commute:

Cedar Rapids, IA 52404 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in iowa

Quality Manager CNC Inspection & Customer Quality

Client Manager

Customer Service Manager

Customer Experience Sales Manager

Client Account Manager

Crop Client Relationship Manager

Client Solutions Manager (Technology)

Client Accounting Services Manager - Public Accounting, Payroll

Client Services Manager (Remote)

Customer Success Account Manager - Signature - Sioux City, IA

Associate Client Documents & Systems Analyst

Customer Success Manager

Customer Success Manager

Manager, Customer Support Operations

CLIENT SERVICE DIRECTOR

Customer Success Manager

Customer Service Manager

Customer Service Manager

Dispatch Operations & Customer Service Manager

Customer Service Manager - State Farm Agent Team Member

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