Top 6 Helpdesk specialist Jobs in Iowa

Senior Helpdesk Specialist (Remote)
Neumo Holdings LLC —Decorah, IA
- Full-time
- Remote
- 5 years
- Data analysis skills
- Senior level
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Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
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11d
Operations Technology Specialist
Grote Company —Creston, IA
- Hybrid work
- ERP systems
- Mid-level
- Office
- Profit sharing
- Health savings account
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End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
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IT Specialist
Prairie Ridge Integrated Behavioral Healthcare —Mason City, IA
- From $19.50 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Disability insurance
- Health insurance
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10d
Technology Specialist and Service Relationship Manager
Grinnell College —Grinnell, IA
- $21.63 an hour
- Multiple hires
- 3 years
- University
- Associate's degree

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IT Tech Support
Shenandoah Community School District —Shenandoah, IA
Provide technical assistance and support related to computer systems, hardware, and software by answering users' questions, training users on basic system and…
11d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
Inbound Telephone Support – perform telephone support as scheduled. Assist and educate customers with inquiries related to both software and hardware, account…
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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Senior Helpdesk Specialist (Remote)

Neumo Holdings LLC
Decorah, IA

Quick Apply

Job Details

Full-time

Qualifications

Ticketing system technical support

Full Job Description

Job Summary:

The position involves providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls, conducting expert triage, and efficiently managing the resolution of customer service tickets. Additionally, maintaining proactive communication with customers during outages and service activities is essential for ensuring a seamless support experience.

Duties and Responsibilities:

Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
As tenured professionals and subject matter experts (SMEs), individuals are cross trained in a range of products within the Justice BU.
Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
Ensures a comprehensive understanding of the full application functionality and expected performance to provide accurate support.
Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.
Collaborates with various groups such as Application Operations and Hosting Operations, especially in scenarios requiring multi-group coordination.
Handles diverse support tasks, including data analysis, script assistance, and configuration changes, to address specific customer concerns promptly.
Perform other duties as assigned.

Education and Experience:

Required experience with Court Case Management and Jury Software.
A minimum of 5-10 years of experience in Help Desk management is mandatory.

Knowledge, Skills, and Abilities:

Possesses a thorough understanding of Court and Jury software and associated processes.
Demonstrates exceptional communication skills to maintain professional and courteous interactions with end-users.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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Refine Your Search

helpdesk specialist jobs in iowa

Senior Helpdesk Specialist (Remote)

Help Desk Specialist

Operations Technology Specialist

End Point Specialist II

IT Specialist

Technology Specialist and Service Relationship Manager

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