Top 163 It technician Jobs in Iowa

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Technology Support Technician
Heartland Area Education Agency —Johnston, IA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
IT Helpdesk Technician
Cordental Group —Des Moines, IA
- Full-time
- Hybrid work
- Dental office
- Mid-level
- Windows
- Travel reimbursement
- Mileage reimbursement
Quick Apply
11d
Service Desk Technician
AMBA —Urbandale, IA
- Full-time
- Hybrid work
- Azure
- Computer literacy
- Salesforce
- Paid parental leave
- Paid holidays
Quick Apply
12d
IT Support Specialist
S J Smith Company —Davenport, IA
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Technology Assistant
TeachIowa —Garner, IA
- Full-time
- Classroom
- Google Workspace
- Office
Controls & Electronics Technician (Lighting Systems)
Musco Sports Lighting —Oskaloosa, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
6d
IT Support Technician
Reicks View Farms —Lawler, IA
- Full-time
- Mid-level
- Office
- In-person
- Paid holidays
- Disability insurance
Quick Apply
3d
Clinical Systems Trainer - Yardi
Life Care Services-US —Des Moines, IA
- $85,000 - $106,000 a year
- Full-time
- Background check
- Nursing
- Mid-level
- Paid parental leave
- Health insurance
IT Help Desk Technician
Lynch Family Companies —Waucoma, IA
- From $40,000 a year
- Overtime
- Background check
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Seasonal Helpdesk Analyst
Overland Sheepskin —Fairfield, IA
- $45,000 - $47,000 a year
- Temporary
- High school diploma or GED
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
IT Support & User Administrator
Barr-Nunn Transportation LLC —Granger, IA
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Sr. Service Desk Technician - Le Mars, IA
Wells Enterprises —Le Mars, IA
- Full-time
- Analysis skills
- Mentoring
- Computer networking
12d
Help Desk/Desktop Support Analyst
Robert Half —Davenport, IA
- Temporary
- Azure
- Mid-level
- Windows
- Disability insurance
- Dental insurance
Quick Apply
4d
Senior Systems Operations Engineer
Compucom Staffing —Des Moines, IA
- $34.28 - $45.70 an hour
- Contract
- Hybrid work
- 5 years
- Windows
- US work authorization
- Paid parental leave
- Health savings account
Quick Apply
11d
IT EUC Support Analyst
Robert Half —West Des Moines, IA
- Temporary
- Microsoft Outlook
- 5 years
- Windows
- Disability insurance
- Dental insurance
Quick Apply
Microsoft 365 Adoption & Enablement Specialist
Robert Half —West Des Moines, IA
- Temporary
- 3 years
- US work authorization
- SharePoint
- Disability insurance
- Dental insurance
Quick Apply
4d
IT Technical Support Specialist
UnityPoint Health —Fort Dodge, IA
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance

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it technician jobs near iowa

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

Quick Apply

Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

it technician jobs in iowa

Tier 1 Technical Support Representative (REMOTE IOWA)

Technology Support Technician

Tier 1 Technical Support Representative (REMOTE IOWA)

IT Helpdesk Technician

Service Desk Technician

IT Support Specialist

Technology Assistant

Controls & Electronics Technician (Lighting Systems)

IT Support Technician

Clinical Systems Trainer - Yardi

IT Help Desk Technician

Power Generation Support Specialist

Seasonal Helpdesk Analyst

IT Support & User Administrator

Sr. Service Desk Technician - Le Mars, IA

Help Desk/Desktop Support Analyst

Senior Systems Operations Engineer

IT EUC Support Analyst

Microsoft 365 Adoption & Enablement Specialist

IT Technical Support Specialist

I want to receive the latest job alert for it technician in iowa

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