Director of AI & Automation
Company: Campbell Street
Location: Des Moines, Iowa (Remote-Based)
Travel: Regular travel to Campbell Street communities and corporate meetings as needed
Reports To: Chief Financial Officer
Position Summary
Healthcare is notoriously antiquated in terms of technological innovation. Seniors healthcare, as a subset to the industry is even worse. As an mission-oriented operator within the seniors healthcare industry, Campbell Street is on a mission to become one of the first AI-native organizations in the industry.
We believe artificial intelligence and automation will fundamentally reshape how organizations operate over the next decade. Our goal is not simply to adopt new technology—we aim to transform how work gets done by reducing administrative burden, and empowering our teams to focus on the work that matters most – interacting and taking care of our people.
To help lead this transformation, we are creating a new role: Director of AI & Automation.
This is a unique opportunity to build something from the ground up. The Director of AI & Automation will be responsible for identifying, designing, implementing, and scaling AI and automation solutions across the enterprise. Working closely with executive leadership and operational teams, this individual will help redefine workflows, improve business processes, and unlock measurable value through practical applications of artificial intelligence and automation. Our list of projects is already growing. We need someone to prioritize and execute!
Success in this role will be measured not by technology implementations alone, but by getting hours back into our team members hands to do the human work that actually drives value – building and maintaining relationships, strategy development and execution and complex problem solving.
This position is not responsible for traditional IT infrastructure, help desk support, network administration, or hardware management (we have a subsidiary that does that). Instead, this role is focused on transforming how Campbell Street operates in a very administratively burdensome industry. We are looking for a builder and entrepreneur.
Why This Role Matters
Campbell Street believes AI will become as transformative to business as the internet was a generation ago.
We are making an intentional investment to become an AI-native organization—one where intelligent automation, data-driven decision-making, and AI-powered tools are embedded into everyday work.
Campbell Street is on the cusp of a major transformation into one of the first AI-native management companies in seniors healthcare. This is the first dedicated hire for AI in that transformation. The leader selected for this role will help shape the future of Campbell Street by identifying opportunities to automate routine work, enhance recruiting and retention efforts, and create scalable solutions that support continued growth.
The demographics in the United States are about to go through a transformation of its own. If you are excited by the opportunity to build, innovate, and challenge traditional ways of working in an industry that is tasked with the care of seniors, this role was created for you.
Simply put, we want to make out team members job’s as easy as possible, so we can do the important work of caring for our seniors.
Key Responsibilities
AI Strategy & Enterprise Transformation
- Develop, prioritize and execute Campbell Street's AI and automation roadmap. Constant re-prioritization of projects based on human hours/resources we can reallocate to the most important work.
- Identify opportunities to leverage AI and automation to improve business outcomes.
- Promote adoption of AI across all business functions.
- Build organizational awareness and understanding of emerging AI technologies.
- Design and implement automation solutions that improve the experience of all stakeholders. We have a saying that we should all be operating at the top of our licenses/capabilities. This position is squarely intended to keep us there.
Automation & Process Improvement
- Analyze existing workflows and identify opportunities to eliminate manual work.
- No more manually pulling reports. Reduce aggregation / compilation tasks and accelerate to the last 10% - 20% of a project that really drives value.
- Partner with operations, finance, clinical, and HR leaders to redesign processes.
- Lead continuous improvement initiatives focused on automation and productivity.
- Measure and report on the impact of automation initiatives.
Solution Development & Innovation
- Design, prototype, and deploy AI-powered tools and solutions.
- Lead proof-of-concept initiatives from idea through implementation.
- Evaluate build-versus-buy opportunities and recommend the most effective approach.
- Develop scalable solutions that can be deployed across multiple communities and departments.
- Stay informed on emerging technologies and identify practical applications for Campbell Street.
- Once corporate projects have been prioritized and executive, this leader will shadow our team members in our communities to identify other opportunities for automation or process improvement
- Bring ideas!
Potential Projects
- Develop AI-powered solutions that improve recruiting effectiveness, candidate engagement, onboarding, retention, and workforce planning.
- Partner with human resources and operations to identify opportunities to improve workforce outcomes through technology and automation.
- Support initiatives aimed at reducing premium labor costs and agency utilization.
- Explore predictive and AI-driven approaches to retention and workforce management.
- Revenue cycle process overhaul
- Reimbursement assessment and automation
- Accelerating our monthly close. Reporting to various lender and investor stakeholders. Predictive monthly financials.
- Family and resident engagement.
Systems Integration & Technology Partnerships
- Partner with internal and external technology resources to support automation initiatives.
- Evaluate technology vendors, platforms, and solutions.
- Support integration efforts between key business systems.
- Ensure AI and automation initiatives align with enterprise technology strategy.
Change Management & Adoption
- Lead implementation and adoption efforts for new AI and automation solutions.
- Develop training and communication plans that support successful adoption.
- Build strong partnerships across the organization to drive engagement and utilization.
- Help leaders identify and embrace new ways of working.
Qualifications
Required
- Alignment with company mission, vision and values.
- Bachelor's degree in Business, Technology, Information Systems, Engineering, Computer Science, or related field.
- Five or more years of experience in automation, business transformation, technology strategy, process improvement, operations, or related disciplines.
- Demonstrated success leading cross-functional initiatives and organizational change.
- Experience implementing automation technologies, AI solutions, or digital transformation initiatives.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management abilities.
- Ability to balance strategic thinking with hands-on execution.
Preferred
- Experience with AI platforms, automation tools, workflow technologies, and low-code/no-code solutions.
- Experience in healthcare, senior living, hospitality, retail, or other multi-site organizations.
- Experience managing technology vendors and implementation partners.
- Familiarity with workforce management, HRIS, financial systems, and operational platforms.
- Experience working in highly regulated environments.
Success Measures
During the first 12 months, this leader will:
- Develop a 12-24 month AI and automation roadmap.
- Prioritize and maintain all automation and general AI corporate projects
- Identify and implement high-impact automation initiatives.
- Launch AI-powered solutions that create measurable business value.
- Improve efficiency and reduce administrative workload across key business functions.
- Support workforce initiatives that improve recruiting, retention, and labor management.
- Establish processes for evaluating, prioritizing, and scaling automation opportunities.
- Deliver measurable return on investment through AI and automation initiatives.
What Success Looks Like
wo years from now, AI and automation should be embedded into the way Campbell Street operates. Repetitive tasks should be automated wherever possible, leaders should have access to smarter tools and better information, and employees should spend less time on administrative work and more time creating value.
The Director of AI & Automation will help make that vision a reality by building practical solutions that improve performance, enhance the employee experience, and position Campbell Street as an innovation leader for years to come.
BENEFITS: At Campbell Street, we believe in taking care of our employees just as they care for others. We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Whether you're looking for great insurance options, financial security, or educational support, we’ve got you covered.
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- Long-Term & Short-Term Disability
- Paid Life Insurance Policy + Additional Voluntary Life Insurance
- Accident & Critical Illness Insurance
- Matching 401(k) Retirement Plan
- Same-Day Pay
- Generous Paid Time Off (PTO)
- Employee Assistance Program (EAP)
At Campbell Street, your well-being, growth, and financial future matter—join us and experience the support you deserve!
Campbell Street provides equal employment opportunities (EEO) to all employees and applicants in accordance with applicable federal, state, and local laws. We prohibit discrimination and harassment of any type and make all employment decisions based on qualifications, merit, and business needs.
Pay: From $190,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Education:
Experience:
- technology strategy: 5 years (Required)
- AI solutions: 1 year (Required)
- business transformation: 5 years (Required)
Location:
- Des Moines, IA 50329 (Preferred)
Work Location: Hybrid remote in Des Moines, IA 50329
