Top 61 Support escalation engineer Jobs in Iowa

Field Service Engineer (Quad Cities / Iowa City)
Philips —Davenport, IA
- $29 - $45 an hour
- Overtime
- Hospital
- Mid-level
- Office
- Health savings account
- Employee stock purchase plan
Service Engineer
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Network Engineer, Foundations and Support
Meta —Cedar Rapids, IA
- $106,995 - $159,000 a year
- Computer science
- Computer Science
- Bachelor's degree
Senior Infrastructure Engineer
Iowa Community Choice Credit Union —Des Moines, IA
- $95,000 - $105,000 a year
- Computer science
- 7 years
- Computer Science
- Health insurance
- Parental leave
Quick Apply
6d
Information Security Risk & Vulnerability Management Analyst
Experis —West Des Moines, IA
- Contract
- Mid-level
- Analysis skills
- Leadership
Quick Apply
2d
Technology Manager, Systems Engineering
Rhythm City Casino Resort —Davenport, IA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
SA2-Endpoint Detection & Response
Novisync —Des Moines, IA
- Mid-level
- Communication skills
Information Technology Specialist 4 - Performance Management Engineer
State of Iowa —Des Moines, IA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Office
- Paid holidays
- Disability insurance
5d
Customer Engineer I -Cedar Rapids, IA
Vertiv —Cedar Rapids, IA
- Weekends as needed
- Background check
- Military
- Pass drug screening
- Profit sharing
- Health insurance
Network Operations Engineer
Meta —Cedar Rapids, IA
- $106,995 - $159,000 a year
- Computer science
- Computer Science
- Bachelor's degree
Systems Engineer, Automation & AI
JT LOGISTICS SOLUTIONS LLC —Des Moines, IA
- Full-time
- System design
- High school diploma or GED
- Mentoring
Network Engineer 2
MidAmerican Energy Company —Des Moines, IA
- Full-time
- Computer science
- Computer Science
- Inventory management
Network Operations Engineer 3
MidAmerican Energy Company —Des Moines, IA
- Full-time
- Computer science
- Computer Science
- Analysis skills
Software Engineering Manager
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
QA Team Lead
Vontas —Cedar Rapids, IA
- Full-time
- Computer science
- Azure
- Computer Science
Sr Network Engineer
MidAmerican Energy Company —Des Moines, IA
- Full-time
- Computer science
- Computer Science
- Maintenance
Network Engineer 3
MidAmerican Energy Company —Des Moines, IA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
Support Technician (Night Shift)
LightEdge —Des Moines, IA
- $25 - $29 an hour
- Night shift
- Mid-level
- Windows
- 3 years
8d
L2 Technical Support Engineer – CMMC Service Delivery
SugarShot —Iowa
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
Quick Apply
4d
Network Engineer, ENS Strategic Lead
Meta —Polk County, IA
- $193,000 - $271,000 a year
- Computer science
- Computer Science
- 5 years

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Field Service Engineer (Quad Cities / Iowa City)

Philips -
Davenport, IA

Apply Now

Job Details

Full-time
$29 - $45 an hour

Benefits

Health savings account
Employee stock purchase plan
401(k)
Tuition reimbursement
Paid time off
401(k) 7% Match
401(k) matching
Opportunities for advancement

Qualifications

Safety protocol adherence
Radioactive material handling
Personal protective equipment (PPE) adherence
Safety equipment

Full Job Description

Job Title

Field Service Engineer (Quad Cities / Iowa City)

Job Description

Field Service Engineer (Quad Cities / Iowa City)

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field Role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in Illinois and Iowa is $29.00 to $45.00 plus overtime eligible.

This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside within commuting distance to the Quad Cities and Iowa City.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Apply Now

Refine Your Search

support escalation engineer jobs in iowa

Field Service Engineer (Quad Cities / Iowa City)

Service Engineer

Network Engineer, Foundations and Support

Senior Infrastructure Engineer

Information Security Risk & Vulnerability Management Analyst

Technology Manager, Systems Engineering

SA2-Endpoint Detection & Response

Information Technology Specialist 4 - Performance Management Engineer

Customer Engineer I -Cedar Rapids, IA

Network Operations Engineer

Systems Engineer, Automation & AI

Network Engineer 2

Network Operations Engineer 3

Software Engineering Manager

QA Team Lead

Sr Network Engineer

Network Engineer 3

Support Technician (Night Shift)

L2 Technical Support Engineer – CMMC Service Delivery

Network Engineer, ENS Strategic Lead

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