Top 7 Intake coordinator Jobs in Iowa City, Ia

Intake / Care Coordinator
JC BestCare LLC —North Liberty, IA
- $21 an hour
- Full-time
- Mid-level
- Office
- Residential
Quick Apply
Behavioral Health Coordinator - CDD
The University of Iowa —Iowa City, IA
- From $19.01 an hour
- Email
- Microsoft Outlook
- Management
- Writing skills
3d
Coordinator
Shelter House - Iowa City —Iowa City, IA
- $17.75 an hour
- 8 hour shift
- Mid-level
- Ability to climb stairs
- High school diploma or GED
AbbeHealth Care Coordination Supervisor
UnityPoint Health —Iowa City, IA
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
9d
Aging Services Care Coordinator
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Customer Care Coordinator
Rayser Holdings —Cedar Rapids, IA
- From $17 an hour
- Full-time
- Current TB test
- Computer literacy
- Pass drug screening
Quick Apply
Licensed Clinical Psychologist
Josi Health —United States
- Contract
- Remote
- Doctor of Philosophy
- Children
- Psychology
Quick Apply

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Behavioral Health Coordinator - CDD
The University of Iowa —Iowa City, IA
Assists answering patient questions and concerns and developing modifications for treatment plans. This position provides behavioral assessment/treatment in an…
From $19.01 an hour
3d

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Intake Coordinator
Nationwide Children's Hospital —Columbus, OH
Bachelor’s Degree in relevant field, or equivalent experience, required. Gathers referral and pre-admission information and completes all pre-admission data…
11d
Electronic Referral Intake Associate
BAYADA Home Health Care —Columbus, OH
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
$20.67 an hour
Quick Apply

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Intake / Care Coordinator

JC BestCare LLC
North Liberty, IA

Quick Apply

Job Details

Full-time
$21 an hour

Qualifications

Customer communication
Confidential information handling
Driver's License
Productivity software

Full Job Description

Position Summary

The Intake / Care Coordinator serves as the first point of contact for referrals and is responsible for coordinating the intake process, assessing client needs, and ensuring timely placement into JC BestCare services. This role plays a critical part in maintaining compliance, supporting client-centered care, and facilitating communication between clients, families, case managers, and internal teams.

The Coordinator ensures all applicants, host home providers, and clients meet agency and regulatory requirements while helping match individuals to appropriate services and placements.

Key Responsibilities

Intake & Referral Management

Receive, review, and process incoming referrals from case managers, agencies, and community partners
Conduct initial screenings to determine eligibility and service needs
Coordinate intake assessments and gather required documentation
Maintain accurate and up-to-date referral tracking systems
Communicate with referral sources regarding application status and next steps

Care Coordination & Placement

Match clients with appropriate host home providers or services based on needs, preferences, and compatibility
Coordinate move-ins, transitions, and onboarding processes for new clients
Collaborate with House Managers, caregivers, and leadership to ensure successful placements
Monitor placement stability and address concerns proactively

Documentation & Compliance

Ensure all intake packets, applications, and supporting documents are complete and compliant with agency, state, and federal requirements
Maintain organized and confidential client files (electronic and physical)
Track and verify required documents such as IDs, insurance, training records, and background checks
Ensure timely completion of service agreements and authorizations
Review daily progress documentation to ensure they meet billing standards.

Client & Family Engagement

Serve as a liaison between clients, families, guardians, and care teams
Provide clear guidance on program requirements and expectations
Address concerns, answer questions, and provide ongoing support throughout the intake and placement process
Maintain a high level of professionalism and customer service

Interdepartmental Coordination

Work closely with HR, compliance, and operations teams to ensure both clients and providers meet onboarding requirements
Coordinate training schedules for host home providers and caregivers
Support audits, licensing reviews, and internal quality assurance processes

Reporting & Quality Assurance

Track key metrics such as referral volume, conversion rates, and placement timelines
Identify gaps in the intake and placement process and recommend improvements
Ensure adherence to JC BestCare policies and person-centered care practices

Required Qualifications

Bachelor’s degree in Social Work, Human Services, Healthcare Administration, or a related field (preferred)
Minimum of 2+ years of experience in case management, intake coordination, healthcare, or social services
Knowledge of Medicaid HCBS, IDD services, or residential care (preferred)
Valid driver’s license and reliable transportation
Ability to pass all required background checks and screenings

Required Skills & Competencies

Strong organizational and time management skills
Excellent communication and interpersonal abilities
Ability to multitask in a fast-paced, high-volume environment
Attention to detail and strong documentation skills
Critical thinking, problem-solving, and decision-making abilities
Proficiency with Microsoft Office and electronic record systems

Work Environment & Expectations

Office-based with occasional travel for assessments, meetings, or home visits/site visits
May require flexible hours based on client needs and intake demands
Ability to manage confidential information with integrity
Review member medications to ensure compliance

Performance Expectations

Timely processing of all referrals and applications
High accuracy and compliance with documentation standards
Effective and appropriate client-to-provider matching
Strong communication with stakeholders and internal teams
Contribution to occupancy and program growth goals

Why Join JC BestCare?

At JC BestCare, we are dedicated to empowering individuals and supporting families through compassionate, person-centered services. As an Intake/Care Coordinator, you will play a vital role in connecting individuals to safe, supportive living environments and ensuring quality care outcomes.

Quick Apply

Refine Your Search

intake coordinator jobs in iowa city, ia

Intake / Care Coordinator

Behavioral Health Coordinator - CDD

Coordinator

AbbeHealth Care Coordination Supervisor

Aging Services Care Coordinator

Customer Care Coordinator

Licensed Clinical Psychologist

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