Top 112 Patient coordinator Jobs in Iowa City, Ia

Clinic Services Specialist
The University of Iowa —Iowa City, IA
- From $43,240 a year
- Full-time
- Mid-level
- Administrative experience
- University
4d
Front Desk Coordinator
Family and Sport Chiropractic —North Liberty, IA
- $18 - $22 an hour
- Full-time
- Google Workspace
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
14d
Clinic Services Specialist - Cancer Center
The University of Iowa —Iowa City, IA
- Full-time
- Clinic experience
- Administrative experience
- Clinic
- Disability insurance
- Dental insurance
13d
Health Technician (Telehealth Clinical)
US Veterans Health Administration —Iowa City, IA
- $40,736 - $59,031 a year
- Online Application
- Background check
- Surgery
- High school
- Paid parental leave
- Paid holidays
5d
Admin Services Coordinator
The University of Iowa —Iowa City, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
Admin Services Coordinator - Support Services Building – Front Desk Reception
The University of Iowa —Iowa City, IA
- From $41,264 a year
- Full-time
- Mid-level
- Administrative experience
- University
- Paid sick time
6d
Admin Services Coordinator - General Pediatrics
The University of Iowa —Iowa City, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
13d
Admin Services Coordinator - Radiology
The University of Iowa —Iowa City, IA
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Disability insurance
- Dental insurance
5h
Behavioral Health Coordinator - CDD
The University of Iowa —Iowa City, IA
- From $19.01 an hour
- Email
- Microsoft Outlook
- Management
- Writing skills
12d
Clinic Services Specialist - Family Medicine - Northgate Drive Clinic
The University of Iowa —Iowa City, IA
- Full-time
- Management
- Clinic experience
- Mid-level
- Disability insurance
- Dental insurance
5d
Patient Financial Coordinator
UnityPoint Health —Cedar Rapids, IA
- Full-time
- Mid-level
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
5d
Patient Access Coordinator
Hanger, Inc. —Cedar Rapids, IA
- Full-time
- Experience working with individuals with disabilities
- Computer literacy
- Windows
- Paid parental leave
- Paid holidays
2d
Welcome Coordinator
Oak Street Health —Cedar Rapids, IA
- $17.00 - $28.46 an hour
- Full-time
- Clinic
- US work authorization
- Older adults
- Health insurance
- Dental insurance
Intake Coordinator-Sleep Solutions
UI Community Homecare —Iowa City, IA
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
6d
Administrative Services Coordinator - UI Heart and Vascular Center
The University of Iowa —Iowa City, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Admin Services Coordinator Radiation Oncology
The University of Iowa —Iowa City, IA
- $41,264 - $75,203 a year
- Full-time
- Mid-level
- 3 years
- University
Administrative Services Coordinator - Pediatric Endocrine
The University of Iowa —Iowa City, IA
- Full-time
- Microsoft Outlook
- Mid-level
- University
- Work from home
Patient Service Coordinator - General Surgery - Full-Time
Mercy Medical Center —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Surgery
- High school diploma or GED
Quick Apply
3h
Registered Nurse- Community Care Coordinator
US Veterans Health Administration —Iowa City, IA
- $73,696 - $122,961 a year
- Online Application
- Background check
- Nursing
- Doctoral degree
Physical Therapy Aide - Coralville (North Liberty), IA
Athletico Physical Therapy —Coralville, IA
- $12 - $20 an hour
- Overtime
- Physical & Rehabilitation Medicine
- English
- Clinic
- Employee assistance program
- Employee discount
4d

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Clinic Services Specialist

The University of Iowa -
Iowa City, IA

Apply Now

Job Details

Full-time
From $43,240 a year
4 days ago

Qualifications

Customer communication
In-person customer service
Administrative experience
Productivity software

Full Job Description

Position Summary
The Department of Dermatology at University of Iowa Health Care is seeking a motivated, patient-focused professional who thrives in a fast-paced, team-oriented clinical environment. The ideal candidate will be passionate about delivering exceptional customer service to patients and their families, and will demonstrate adaptability, professionalism, and strong communication skills.

The Clinical Services Specialist (CSS) plays a vital role in ensuring a seamless patient experience. This position requires excellent communication and problem-solving skills to navigate the complexities of patient scheduling, front desk operations, overbook procedures, and coordination of care with multiple departments and external facilities. Frequent collaboration with nurses, medical assistants, physicians, and advanced practice providers (APPs) is essential to support the delivery of high-quality care.

Position Responsibilities
Patient Scheduling & Coordination

Schedule, cancel, and reschedule patient appointments and tests using the EPIC system, ensuring compliance with established UI Health Care guidelines.
Coordinate appointments across multiple UI Health Care departments, clinics, and diagnostic testing areas.
Negotiate appointment times with patients based on provider availability, patient needs, and clinic capacity.
Coordinate appointments for internal and external referring providers and ensure appropriate provider match and timeline.
Monitor and maintain the Appointment Request work queue, ensuring timely and accurate processing; escalate issues to administration as needed.
Work EPIC in-baskets including staff messages, orders, patient reminders, CRMs, and patient advice or scheduling requests.
Make outbound calls to schedule or reschedule appointments based on work queue activities.
Provide additional coverage for surgery and cosmetic scheduling, including out-of-pocket estimates, insurance authorizations, and financial arrangements.

Patient Interaction & Front Desk Support

Perform patient visit check-in and check-out functions.
Confirm and update patient demographics, insurance, and caregiver information.
Collect insurance co-payments at the time of check-in, following UI Health Care policies.
Inform patients of visit-specific preparatory instructions and ensure communication through their preferred method.
Provide front desk coverage as needed, including retail product sales, out-of-pocket payments, and check-in/out duties.

Communication & Collaboration

Serve as an intermediary between patients, clinical staff, and scheduling personnel to resolve concerns and ensure patient needs are met.
Negotiate scheduling changes with providers and communicate updates to relevant staff and supervisors.
Communicate scheduling policies and procedures to other schedulers through written and verbal communication.
Collaborate with peers, attend staff meetings, and contribute to the continuous improvement of scheduling workflows.
Work with outside providers to obtain necessary documentation, such as notes, images, or biopsy reports prior to dermatology appointments or surgeries.

Documentation, Support & Quality

Scan documents into the electronic health record, including insurance approvals, authorizations, and other supporting documentation.
Support insurance preauthorization staff by submitting prior authorizations for procedures and prescriptions.
Support the Cosmetic Coordinator with tasks such as Advanced Beneficiary Notices, cosmetic financial agreements, processing service charges, and retail product sales with basic product education.
Update and maintain training materials and reference documentation.
Provide ideas and feedback to improve scheduling processes and enhance service quality.

Leadership & Professionalism

Serve as a mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
Uphold departmental best practices, quality standards, and UI Health Care professionalism policies.
Perform other duties as assigned.

Our "We Care" Values

W
Welcoming
We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.

E
Excellence
We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

C
Collaboration
We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work.

A
Accountability
We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.

R
Respect
We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

E
Empowerment
We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Minimum Eligibility Requirements

A Bachelor’s degree or an equivalent combination of education and experience.
Six months – One year administrative experience
Excellent written, verbal and interpersonal skills
Excellent customer service skills
Demonstrated ability to handle complex situations with minimal supervision
Experience with computer software applications, including Microsoft Office Suite

Desired Qualifications

Experience with the EPIC system
Experience scheduling in an outpatient health care setting
Experience maintaining professionalism while handling difficult situations with callers/customers
Knowledge of University of Iowa policies, procedures and regulations

In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 7 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

References: Five professional references will be requested and required at a later step in the recruitment process

Contact [email protected] with any questions or inquiries regarding this position opening.

Additional Information

Classification Title: Clinic Services Specialist
Appointment Type: Professional and Scientific
Schedule: Full-time
Work Modality Options: On Campus

Compensation

Pay Level: 3A
Starting Salary Minimum: 43240

Contact Information

Organization: Healthcare
Contact Name: Lisa Pfannebecker
Contact Email: [email protected]

Apply Now

Refine Your Search

patient coordinator jobs in iowa city, ia

Clinic Services Specialist

Front Desk Coordinator

Clinic Services Specialist - Cancer Center

Health Technician (Telehealth Clinical)

Admin Services Coordinator

Admin Services Coordinator - Support Services Building – Front Desk Reception

Admin Services Coordinator - General Pediatrics

Admin Services Coordinator - Radiology

Behavioral Health Coordinator - CDD

Clinic Services Specialist - Family Medicine - Northgate Drive Clinic

Patient Financial Coordinator

Patient Access Coordinator

Welcome Coordinator

Intake Coordinator-Sleep Solutions

Administrative Services Coordinator - UI Heart and Vascular Center

Admin Services Coordinator Radiation Oncology

Administrative Services Coordinator - Pediatric Endocrine

Patient Service Coordinator - General Surgery - Full-Time

Registered Nurse- Community Care Coordinator

Physical Therapy Aide - Coralville (North Liberty), IA

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