Top 4 Hotel front desk agent Jobs in Iron Mountain, Mi

Front Desk Agent
TownePlace Suites Iron Mountain —Iron Mountain, MI
- $14.25 - $16.25 an hour
- Management
- Inventory control
- Hotel
Quick Apply
Hotel Front Desk Agent
Pine Mountain Ski & Golf Resort —Iron Mountain, MI
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
9d
Front Desk Associate
Motel 6 - Norway —Norway, MI
- $13.73 - $14.00 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Night Auditor
TownePlace Suites Iron Mountain —Iron Mountain, MI
- $15 - $16 an hour
- Hotel
- Math
- Accounting
Quick Apply

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Front Desk Agent
TownePlace Suites Iron Mountain —Iron Mountain, MI
Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
$14.25 - $16.25 an hour
Quick Apply
Hotel Front Desk Agent
Pine Mountain Ski & Golf Resort —Iron Mountain, MI
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms,…
Quick Apply
9d

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Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special…
$15 - $16 an hour
Quick Apply

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hotel front desk agent jobs near iron mountain, mi

Front Desk Agent

TownePlace Suites Iron Mountain
Iron Mountain, MI

Quick Apply

Job Details

$14.25 - $16.25 an hour

Qualifications

Retail sales transactions
Computer operation
Operator switchboards
Client rapport building
Cash register operations
Computer skills
Telephone systems

Full Job Description

Job Summary
The front desk associate's main responsibility is to provide an exceptional guest experience while completing Veridea's sales-related requirements. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.

Essential Functions

1. Act as a concierge for guests. Possess a knowledge of the local area and the community's offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guests satisfaction.

2. Act as an in-house sales representative for the hotel. Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation.

a. Complete all reporting requirements issued by Director or Revenues and Sales.

b. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate

Operational Functions

1. Register and process guests promptly upon arrival and departure.

2. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.

3. Demonstrate a working knowledge of all services and facilities of the hotel.

4. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.

5. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.

6. Resolves guest issues, complaints, or problems going to any length to accomplish this.

7. Professionally and competently operates the telephone system according to Veridea standards.

8. Acts as manager on duty in the absence of management staff

9. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.

10. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

11. Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.

Qualification Standards

1. Be friendly and cheerful; interact easily with strangers

2. Complete sales requirements

3. Be solution-oriented

4. Cooperate with and support others

5. Observe, react quickly, and adjust to different guest situations

6. Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.

7. Operate computer or cash register to handle monetary transactions and give correct change.

8. Work well on multiple tasks at the same time

9. Cope with unusual circumstances, showing self-control during excitement

10. Possess strong organizational skills and strong detail orientation

11. Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.

12. Grooming must meet property standards.

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hotel front desk agent jobs in iron mountain, mi

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