Top 7792 10037 sr. manager, it service management Jobs in Irvine, Ca

10037 - Sr. Manager, IT Service Management
Hyundai Autoever America —Irvine, CA
- $175,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- 11+ years
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IT Manager
Rubbercraft —Long Beach, CA
- $126,991 - $167,945 a year
- Full-time
- Azure
- 3 years
- SQL
- Disability insurance
- Health insurance
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Director, IT
Safran —Costa Mesa, CA
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Vice President, Facility Operations
hampr —Orange, CA
- $200,000 - $250,000 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Travel
- Senior level
- Health insurance
- Dental insurance
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Hotel Manager
Kimpton Hotels & Restaurants —Huntington Beach, CA
- $120,000 - $130,000 a year
- Weekends as needed
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- 3 years
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Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
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Management Assistant I - Anaheim Convention Center
City of Anaheim, CA —Anaheim, CA
- $70,905 - $106,357 a year
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- Background check
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Desktop Support Technician, Senior
OCTA —Orange, CA
- $42.06 - $57.87 an hour
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- 5 years
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Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
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11d
Business Intelligence Manager 1 - Radiology Call Center - FT - Day
University of California, Irvine —Orange, CA
- $119,400 - $230,800 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health insurance
- Retirement plan
10d
Customer Relations Specialist
OCTA —Orange, CA
- $31.39 - $43.18 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
Game Product Manager (Chinese Mandarin Speaker)
Bitus Labs —Irvine, CA
- From $100,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
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Site Lead Physician - Family Medicine
Share Ourselves —Costa Mesa, CA
- $270,000 - $311,000 a year
- Full-time
- Background check
- Spanish
- Medicine
- 403(b) matching
- Health savings account
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Site Lead Physician - Family Medicine (MV)
Share Ourselves —Mission Viejo, CA
- $270,000 - $311,000 a year
- Full-time
- Background check
- Spanish
- Medicine
- 403(b) matching
- Health savings account
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Senior Litigation Attorney
Absolute Law Group —Tustin, CA
- $162,000 - $180,000 a year
- 8 hour shift
- Background check
- Writing skills
- Research
- Health insurance
- 401(k)
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Director of Sales
WINDSOR CAPITAL GROUP —Brea, CA
- $120,000 - $135,000 a year
- Weekends as needed
- Spanish
- Marketing
- English
- Disability insurance
- Health insurance
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Human Resources Manager
Pacific Tusk Builders —Newport Beach, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
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10d
Business Litigation Attorney
Orion Placement —Mission Viejo, CA
- $190,000 - $205,000 a year
- Full-time
- 5 years
- Writing skills
- Analysis skills
- Dental insurance
- Paid time off
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Scenic Project Manager
McNally Enterprises —Buena Park, CA
- $95,000 - $110,000 a year
- 8 hour shift
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
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Wireless Sales Manager
PRE-US —Irvine, CA
- Full-time
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
9d

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10037 - Sr. Manager, IT Service Management

Hyundai Autoever America -
Irvine, CA

Quick Apply

Job Details

Full-time
$175,000 - $190,000 a year

Qualifications

ITIL Foundation
Managing technical support teams
ITIL Certification
Team supervision
Managing teams in a customer support role
Incident management software
Frontline customer support management
Incident management operations support
User support
Problem management
ITIL implementation
Senior leadership
Stakeholder management

Full Job Description

10037 - Sr. Manager, IT Service Management
Location: Irvine, CA 92614 (5 days on-site)

Company Overview

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website: http://www.haeaus.co

What you will be doing:

The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident Operations Center (IOC), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role drives enterprise-wide service delivery excellence, process maturity, and continuous improvement aligned to ITIL best practices. The Sr. Manager partners with IT leadership, service owners, and business stakeholders to ensure reliable, scalable, and high-quality IT services, while advancing automation, standardization, and operational efficiency.

Key Responsibilities:

ITSM Leadership & Governance

Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
Mentor, coach, and develop direct reports.

Incident Management & Incident Operations Center (IOC)

Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
Drive continuous improvement through incident trend analysis and service resilience initiatives.
Establish and enforce incident standards, escalation protocols, and communication frameworks.

Problem Management

Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
Monitor problem trends and measure effectiveness of resolutions.
Govern documentation standards and audit readiness across all problem records.

Change Management

Own the enterprise Change Management process, including CAB governance and change risk management.
Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
Monitor and improve change success rates and enforce compliance.
Drive adoption of standard changes and automation to streamline execution.

Service Desk Operations

Oversee Service Desk operations and service request fulfillment.
Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
Optimize tiered support model and escalation processes.
Drive self-service, knowledge base maturity, and user experience improvements.

IT Operations Management (ITOM)

Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
Drive proactive and predictive operational models leveraging monitoring and analytics tools.
Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.

IT Asset Management (ITAM)

Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
Oversee IT asset cost optimization and identify savings opportunities.
Ensure compliance with applicable regulations and internal policies.
Own and deliver asset reporting to finance and executive leadership.

Process Automation & Continuous Improvement

Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
Conduct regular process and vendor performance audits and drive improvements.
Develop and maintain SOPs, runbooks, and governance documentation.
Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.

What we require from you:

Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience).
12+ years of IT experience with 5+ years in ITSM leadership roles.
Strong experience managing Incident, Problem, Change, and Service Desk operations.
Experience overseeing Incident Operations Center (IOC) or NOC.
Expertise in ServiceNow or equivalent ITSM tools.
Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
Excellent leadership, analytical, and communication skills.
Ability to operate in a fast-paced, multi-affiliate environment.
Occasional on-call support may be required.

Salary Range: $175,000 to $190,000

Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

AWGiAdMyTn

Quick Apply

Refine Your Search

10037 sr. manager, it service management jobs in irvine, ca

10037 - Sr. Manager, IT Service Management

IT Manager

Director, IT

Vice President, Facility Operations

Hotel Manager

Section Manager II, Customer Engagement

Management Assistant I - Anaheim Convention Center

Desktop Support Technician, Senior

Call Center Director

Business Intelligence Manager 1 - Radiology Call Center - FT - Day

Customer Relations Specialist

Game Product Manager (Chinese Mandarin Speaker)

Site Lead Physician - Family Medicine

Site Lead Physician - Family Medicine (MV)

Senior Litigation Attorney

Director of Sales

Human Resources Manager

Business Litigation Attorney

Scenic Project Manager

Wireless Sales Manager

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