Top 22 Acd Jobs in Irvine, Ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)
Glidewell Dental —Irvine, CA
- $22.84 - $26.00 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Call Center Member Service Representative
United Faith Ministries Inc —Orange, CA
- $25 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Research
- 403(b) matching
- Dental insurance
Quick Apply
Procedural Scheduler - Vascular Diagnostics
Providence —Mission Viejo, CA
- $25.00 - $35.77 an hour
- Full-time
- Microsoft Word
- Urgent Care
- Mid-level
- Paid parental leave
- Paid holidays
Customer Outreach Specialist (Monday to Friday 8:00am to 5:00pm)
Glidewell Dental —Irvine, CA
- $19 - $25 an hour
- Full-time
- Research
- High school diploma or GED
- Quality control
Assistant Center Director - Mandarin and English Bilingual Required
Mathnasium (ID: 2418701) —Irvine, CA
- $21 - $25 an hour
- Full-time
- Classroom
- English
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Technical Advisor (Dental Chairside Experience)
Glidewell Dental —Irvine, CA
- $23 - $25 an hour
- Full-time
- Dental office
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —Costa Mesa, CA
- $171,500 - $307,500 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Production Scheduler
Nikkiso Cryogenic Industries —Santa Ana, CA
- $29 - $39 an hour
- Overtime
- Microsoft Excel
- 5 years
- Mid-level
Sr Telephony Systems Engineer
loanDepot —Irvine, CA
- $80,000 - $110,000 a year
- On call
- SQL
- Bachelor's degree
- APIs
- Wellness program
- Health insurance
Quick Apply
Trade Compliance Manager
Nikkiso Cryogenic Industries —Santa Ana, CA
- $95,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
9d
Project Manager
Nikkiso Cryogenic Industries —Santa Ana, CA
- $80,000 - $110,000 a year
- Overtime
- 5 years
- Mid-level
- Office
14d
Program Manager
Nikkiso Cryogenic Industries —Santa Ana, CA
- $85,000 - $120,000 a year
- Overtime
- Mid-level
- Office
- Product management
Project Coordinator III
Nikkiso Cryogenic Industries —Santa Ana, CA
- $26 - $34 an hour
- Overtime
- Microsoft Access
- Computer literacy
- Bachelor's degree
Hybrid Bilingual Customer Service Specialist, I
Carrington Mortgage Holdings —Orange, CA
- $22 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Health insurance
- Tuition reimbursement
Grievance & Appeal Analyst
Verda Healthcare Inc —Huntington Beach, CA
- $27 - $31 an hour
- Weekends as needed
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Mechanical Design Engineer II
Nikkiso Cryogenic Industries —Santa Ana, CA
- $70,000 - $100,000 a year
- Full-time
- Engineering
- Mid-level
- 1 year
Senior Buyer
Nikkiso Cryogenic Industries —Santa Ana, CA
- $75,000 - $110,000 a year
- Full-time
- 7 years
- ERP systems
- Microsoft Office
9d
Application Engineer II
Nikkiso Cryogenic Industries —Santa Ana, CA
- $85,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Research
Member Services Representative (Part-Time in Whittier)
Careers at F&A Credit Union —Whittier, CA
- $23.00 - $29.25 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
- Profit sharing
- Paid holidays
3d

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Art Director, Design
Apple —Los Angeles, CA
Translate strategic briefs into clear, compelling design concepts grounded in strong conceptual thinking and systematic design.
$142,600 - $215,000 a year
12d
Art Director Strategic Brands
Monster Energy —Corona, CA
Experience integrating AI-powered creative tools (e.g., Adobe Firefly, LTX studio) into the design workflow for concepting, ideation, and asset development.
$108,750 - $145,000 a year
Quick Apply
6d

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Communication Center Operator (Full-time, Day, Riverside)
OhioHealth —Columbus, OH
According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems.
10h
Contact Center Operations Generalist, Business Transformation Architecture
Deloitte —Columbus, OH
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics,…
$171,500 - $307,500 a year

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acd jobs near irvine, ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental -
Irvine, CA

Apply Now

Job Details

Full-time
$22.84 - $26.00 an hour

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

Essential Functions:

Coordinates, performs, and drives a wide range of duties to support and increase customer satisfaction.
Utilizes Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and customer experience data and reports to identify accounts that require attention and support.
Monitors and responds promptly and professionally to customer survey responses, feedback, requests, inquiries, and complaints; evaluates customer issues, determines causes and assists in resolution.
Proactively connects with potential at-risk and/or idle customers to collect and understand customer feedback to improve customer satisfaction and retain accounts.
Actively listens to customers and acquires in-depth understanding of needs, requirements, preferences, uncovering roadblocks by asking, probing, and confirming understanding. Displays empathy and determines immediate best course of action to resolve issues.
Studies, recognizes, and provides resolution based on customer needs and feedback to allow for support optimal customer satisfaction.
Performs root cause analysis to determine the key drivers behind customer satisfaction performance. Performs research and analysis of data, customer satisfaction and customer experience metrics to identify performance trends; prepares and/or presents reports on a reoccurring basis to appropriate stakeholders.
Partners and collaborates with all areas of the business to improve customer experience. Serves as liaison between customer and all other departments/divisions to troubleshoot and resolve customer issues.
Maintains a working knowledge of company products and services offered to provide recommendations that may better support customer needs.
Performs customer follow-ups to verify solution effectiveness and customer satisfaction.
Provides administrative support such as receiving inbound telephone calls, making outbound calls, checking on ship dates, offering information on all products, updating account information and documenting notes in appropriate applications (e.g., GCX, Excel, etc.)
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
Updates management on the status of projects and activities, and monitors progress against action plans.
Complies with customer service policies and procedures and call center operational standards.
Relies on technical knowledge to make decisions and accomplish departmental goals.
Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

High school diploma or equivalent.
Bachelor’s degree, preferred.
Minimum two (2) years of call center and ACD experience.
Minimum three (3) years of customer service experience.
Experience working in dental industry, highly preferred.
Experience working with NPS or CSAT, a plus.

Pay Range: $22.84-$26.00p/hr

Apply Now

Refine Your Search

acd jobs in irvine, ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)

Call Center Member Service Representative

Procedural Scheduler - Vascular Diagnostics

Customer Outreach Specialist (Monday to Friday 8:00am to 5:00pm)

Assistant Center Director - Mandarin and English Bilingual Required

Technical Advisor (Dental Chairside Experience)

Contact Center Operations Generalist, Business Transformation Architecture

Production Scheduler

Sr Telephony Systems Engineer

Trade Compliance Manager

Project Manager

Program Manager

Project Coordinator III

Hybrid Bilingual Customer Service Specialist, I

Grievance & Appeal Analyst

Mechanical Design Engineer II

Senior Buyer

Application Engineer II

Member Services Representative (Part-Time in Whittier)

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