Top 702 Customer advocate Jobs in Irvine, Ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)
Glidewell Dental —Irvine, CA
- $22.84 - $26.00 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
7d
Client Advocate
greenpath, inc. —Irvine, CA
- $15.00 - $17.57 an hour
- Weekends as needed
- Remote
- Residential
- Organizational skills
- Typing
Quick Apply
10d
Remote Licensed Marriage & Family Therapist
Grow Therapy —California
- $70 - $98 an hour
- Part-time
- Remote
- LMFT
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
Physical Therapist (PT)
The Beach Post-Acute —Long Beach, CA
- $57 - $64 an hour
- Per diem
- Skilled nursing facility
- Customer service
- Physical & Rehabilitation Medicine
Quick Apply
14d
Accounting Supervisor
NeurOptics —Irvine, CA
- $90,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Finance
- Paid holidays
- Health insurance
Quick Apply
Training Manager
Tax Relief Advocates —Irvine, CA
- $85,000 - $90,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Dental insurance
- 401(k) 4% Match
Quick Apply
11d
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Loan Partner - Irvine
Griffin Funding, Inc. —Irvine, CA
- $50,000 - $100,000 a year
- Full-time
- Background check
- Office
- In-person
- Wellness program
- Health savings account
Quick Apply
4d
School Age Associate Teacher
Catalyst Family Inc. —Irvine, CA
- $17.69 - $26.54 an hour
- Full-time
- Bilingual
- Classroom
- CPR Certification
- Commuter assistance
- Paid holidays
Quick Apply
11d
Junior Case Advocate
Tax Relief Advocates —Irvine, CA
- $22 an hour
- Full-time
- Office
- High school diploma or GED
- Computer skills
Quick Apply
Engineering Applications Analyst (Windchill)
ITT Inc. - English US —Irvine, CA
- $115,100 - $171,900 a year
- Hybrid work
- Mid-level
- Java
- Analysis skills
Quick Apply
Design Consultant
The Shade Store —Newport Beach, CA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Merchandising
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
13d
Vocational Specialist I
Easter Seals Southern California, Inc. —Irvine, CA
- From $25 an hour
- Full-time
- Hybrid work
- Spanish
- Clean driving record
- Microsoft Outlook
- Paid holidays
- Health insurance
Underwriting Specialist OR Executive Underwriter - Middle Market
Zurich Insurance Company Ltd. —Irvine, CA
- $87,200 - $188,700 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
School Age Teacher
Catalyst Family Inc. —Tustin, CA
- $19.46 - $29.19 an hour
- Full-time
- Bilingual
- Classroom
- CPR Certification
- Commuter assistance
- Paid holidays
Quick Apply
RN - 1.1 Nursing - TPN Care
Maxim Healthcare —Anaheim, CA
- $42 - $50 an hour
- Call employer
- RN License
- BLS Certification
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Executive Underwriter or AVP underwriting Director
Zurich Insurance Company Ltd. —Irvine, CA
- $113,100 - $276,900 a year
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Analysis skills
AI Enablement Manager
Crowe —Costa Mesa, CA
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
12d
LVN - Day Shifts - Home Health
Maxim Healthcare —Orange, CA
- $30 - $35 an hour
- Day shift
- LVN
- BLS Certification
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Part Time Assistant Store Manager
Pacific Sunwear Stores LLC —Newport Beach, CA
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Merchandising
- 401(k) matching
Quick Apply

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customer advocate jobs near irvine, ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental -
Irvine, CA

Apply Now

Job Details

Full-time
$22.84 - $26.00 an hour
7 days ago

Qualifications

Customer communication
Research
High school diploma or GED

Full Job Description

Essential Functions:

Coordinates, performs, and drives a wide range of duties to support and increase customer satisfaction.
Utilizes Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and customer experience data and reports to identify accounts that require attention and support.
Monitors and responds promptly and professionally to customer survey responses, feedback, requests, inquiries, and complaints; evaluates customer issues, determines causes and assists in resolution.
Proactively connects with potential at-risk and/or idle customers to collect and understand customer feedback to improve customer satisfaction and retain accounts.
Actively listens to customers and acquires in-depth understanding of needs, requirements, preferences, uncovering roadblocks by asking, probing, and confirming understanding. Displays empathy and determines immediate best course of action to resolve issues.
Studies, recognizes, and provides resolution based on customer needs and feedback to allow for support optimal customer satisfaction.
Performs root cause analysis to determine the key drivers behind customer satisfaction performance. Performs research and analysis of data, customer satisfaction and customer experience metrics to identify performance trends; prepares and/or presents reports on a reoccurring basis to appropriate stakeholders.
Partners and collaborates with all areas of the business to improve customer experience. Serves as liaison between customer and all other departments/divisions to troubleshoot and resolve customer issues.
Maintains a working knowledge of company products and services offered to provide recommendations that may better support customer needs.
Performs customer follow-ups to verify solution effectiveness and customer satisfaction.
Provides administrative support such as receiving inbound telephone calls, making outbound calls, checking on ship dates, offering information on all products, updating account information and documenting notes in appropriate applications (e.g., GCX, Excel, etc.)
Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
Updates management on the status of projects and activities, and monitors progress against action plans.
Complies with customer service policies and procedures and call center operational standards.
Relies on technical knowledge to make decisions and accomplish departmental goals.
Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

High school diploma or equivalent.
Bachelor’s degree, preferred.
Minimum two (2) years of call center and ACD experience.
Minimum three (3) years of customer service experience.
Experience working in dental industry, highly preferred.
Experience working with NPS or CSAT, a plus.

Pay Range: $22.84-$26.00p/hr

Apply Now

Refine Your Search

customer advocate jobs in irvine, ca

Customer Advocate (Monday to Friday 8:00am to 5:00pm)

Client Advocate

Remote Licensed Marriage & Family Therapist

Physical Therapist (PT)

Accounting Supervisor

Training Manager

Member Service Representative

Loan Partner - Irvine

School Age Associate Teacher

Junior Case Advocate

Engineering Applications Analyst (Windchill)

Design Consultant

Vocational Specialist I

Underwriting Specialist OR Executive Underwriter - Middle Market

School Age Teacher

RN - 1.1 Nursing - TPN Care

Executive Underwriter or AVP underwriting Director

AI Enablement Manager

LVN - Day Shifts - Home Health

Part Time Assistant Store Manager

I want to receive the latest job alert for customer advocate in irvine, ca

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