Who This Program Is For (Ideal candidates)
We’re looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.
This could be a great fit if you:
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Want a stable career path with growth and structured training
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Like organizing information and staying on top of multiple priorities
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Communicate clearly and professionally (written and verbal)
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Can make decisions using facts and good judgment
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Enjoy helping people through stressful situations with empathy and confidence
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Are comfortable working at a desk, using computer systems, and being on the phone regularly
Required Qualifications
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High School Diploma or equivalent
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Interest in building a long-term career in a professional office environment
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Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
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Strong written communication (clear grammar, complete sentences, accurate documentation)
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Strong interpersonal skills (professional, respectful, able to listen and explain)
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Comfort using technology and learning new systems (typing, navigating multiple applications)
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Dependability (consistent attendance, follow-through, and ownership of work)
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Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
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Ability to work effectively with feedback, coaching, and evaluations throughout the program
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Ability to pass a state licensing exam if required for the claims you will support/handle
Nice to Have (Not Required)
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Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
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Bilingual (Spanish) proficiency — highly valued for communicating with injured employees, employers, or partners, but not required
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Experience managing multiple tasks while maintaining accuracy and attention to detail
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Familiarity with Medical Terminology is helpful but not required
What We Expect (What it Takes)
To thrive in LevelUP, you’ll need to:
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Show a strong work ethic and positive, professional attitude
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Stay organized and keep work moving without constant reminders
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Ask thoughtful questions and learn from coaching
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Treat every claim like it represents a real person’s livelihood
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Keep commitments—strong follow-up and reliable communication matter here
How We Measure Success
At CCMSI, great claims professionals stand out through ownership, accuracy, and impact. We measure success by:
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Quality work – thorough documentation, clear notes, and well-supported decisions
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Timeliness & follow-through – meeting deadlines and keeping work moving forward
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Communication – proactive updates and professional interactions with all parties
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Sound judgment – using facts, staying objective, and solving problems with integrity
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Learning & growth – applying training, improving consistently, and building independence
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Cultural alignment – believing every claim represents a real person and acting accordingly
This is where we shine, and we hire people who want to shine with us.
Why You’ll Love Working Here
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4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
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Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
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Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
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Career growth: structured training + clear advancement opportunities
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Culture: supportive, team-based environment with mentoring and development
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
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Lead with transparency – build trust by being open and listening intently
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Perform with integrity – choose the right path, even when it’s hard
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Chase excellence – set the bar high and measure results
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Own the outcome – every employee is an owner and acts like it
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Win together – our greatest victories come when our clients succeed
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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