Top 4 Helpdesk technician ii Jobs in Irvine, Ca

MSP Systems Administrator - Level 2
KaufmanIT, Inc. —Irvine, CA
- $60,000 - $80,000 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
3d
Help Desk Technician II (Onsite)
CRISTEK INTERCONNECTS INC —Anaheim, CA
- $28.00 - $30.50 an hour
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
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IT Service Technician 2
SMS Datacenter —Irvine, CA
- $24.50 - $29.00 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Communications Technician II (Technical Services Unit)
County of Orange —Orange County, CA
- $71,739.20 - $96,595.20 a year
- Full-time
- Background check
- Customer service
- Mid-level

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MSP Systems Administrator - Level 2

KaufmanIT, Inc. -
Irvine, CA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
3 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Google Workspace
Telecommunications network device configuration
In-person customer service
Wireless network configuration
Windows
Managing clients in a customer support role
VLAN
Bachelor's degree
Email configuration (technical support)
Customer relationship management
Networking equipment (troubleshooting support)
Relationship management
Handling customer service requests
Technical writing
Customer support
Network security appliance implementation
Windows support
Productivity software
VPN management
Windows Server administration
Network infrastructure management

Full Job Description

About KaufmanIT

KaufmanIT, Inc., founded in 2010, is a growing and fast paced IT services company located in Irvine, CA. We take a methodical approach to providing reliable technology support. Our primary focus is to work with our clients to understand their needs and determine the most efficient, cost-effective, reliable and secure solutions. We work to assess our client’s current environments and understand their needs. We design, architect, implement and maintain client’s environments in fashion, engineering, legal, financial, non-profit and professional services among other industries. Our goal is to increase productivity, improve security, reduce costs and provide the greatest level of service all while staying focused on learning about the most current technologies and how they can be applied to further the goals of the organizations we work with.

Job Description

We are currently seeking a highly skilled IT Systems Engineer with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment.

Our technicians are responsible for maintaining and improving our clients work environments through effective remote maintenance and on-site field work, all while providing exceptional customer care. Candidates must be energetic and focused with a strong motivation to learn new technologies and build processes. This position requires dedication, follow-through, effective utilization and unparalleled customer service.

This position will include identifying user problems and delivering effective support services. Responsibilities include identifying, documenting, and troubleshooting user issues to resolution and maintaining customer satisfaction. Candidates must focus on relationship management and have the ability to coordinate with the required resources to respond to complex IT requirements. If you have the experience and a desire to learn and grow, then we would love for you to apply.

What does the job entail?

Performing server implementations and migrations
Complex firewall configuration
Performing email migrations
Cloud server configuration and management
Experience troubleshooting email-related issues
Coordinating and implementing network software and hardware upgrades
Configuration, management, and troubleshooting skills for routers, switches, and firewalls
Troubleshooting and resolving LAN/WAN performance, connectivity, and related network problems
Providing remote and on-site IT support to small and medium-sized businesses.
Administering LAN/WAN security, antivirus and spam control measures
Other duties may be added as defined.

What are the skill sets, qualities, and experiences required for this job?

Thorough understanding of Windows Server technologies
Experience with: Server 2008/2012/2016/2019/2022/2025
Experience with Microsoft Office 365 and Google Workspace/G Suite
Ability to setup and troubleshoot networking hardware (i.e. firewalls, VPNs, wireless, etc.)
Experience with Windows 2008, 2012, 2016, 2019, 2022, & 2025
Server roles
Thorough understanding of client/server applications architecture
Experienced with advanced networking, including VLAN, Firewalls, VPNs, etc.
Mac and/or Linux Experience

Applicant must have/be:

Available to work full-time
Professional and extremely reliable
Outgoing personality
Ability to provide top-level customer support
Ability to multitask and not be easily distracted
Ability to work through complex problems
Strong verbal, written, and organizational skills
Ability to meticulously document actions and technical settings
Flexible schedule as some work must be done after hours or on weekends
Ability to lift up to 50 lbs. and be able to access tight spaces (under desks, in server closets, etc.)

The following are not required but would be a plus:

MCITP, MCTS, CCNA, A+, Network+ or similar certification(s)
Experience with ConnectWise, Nilear, or similar systems
Experience with Ninjaone or similar RMM tools
Ability to perform server migrations/upgrades for small offices
Most clients are located in the Irvine area, but range across Orange County, San Diego and LA.

This position is for someone that has a passion for computers, networking, and solving problems. You must have a strong desire to learn and grow professionally. Possibility for upward movement with proven growth.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Application Question(s):

Do you have MSP experience? If so, how long?
When are you looking to start?
What are you looking for in the range of pay?
Are you ok with commuting to Irvine daily?

Education:

Bachelor's (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician ii jobs in irvine, ca

MSP Systems Administrator - Level 2

Help Desk Technician II (Onsite)

IT Service Technician 2

Communications Technician II (Technical Services Unit)

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