Top 438 Referrals and assessment manager Jobs in Irvine, Ca

Head of Contact Center, US
BSH Home Appliances Group —Irvine, CA
- $135,868 - $181,157 a year
- 8 hour shift
- Hybrid work
- 7 years
- Microsoft Excel
- Bachelor's degree
- Profit sharing
- Health savings account
ABA Sr. Program Manager / Mid-tier Supervisor
Autism Learning Partners —Laguna Hills, CA
- $31.00 - $37.50 an hour
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Current TB test
- Clinic
- Continuing education credits
- Disability insurance
Quick Apply
FIELD ARCHAEOLOGISTS - (Central California)
SummitWest Environmental —California
- $27 - $32 an hour
- Part-time
- Microsoft Word
- Background check
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Remote Licensed Mental Health Therapist (LMFT, LCSW, LPCC, PhD, PsyD)
Carative Psychiatry —California
- $63 - $130 an hour
- Extended hours
- Remote
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Flexible schedule
Quick Apply
Business Development Professional & Community Relations
Home Instead Long Beach —Long Beach, CA
- From $60,000 a year
- Mid-level
- Driver's License
- Home Health
- Paid holidays
- Health insurance
Quick Apply
BCBA Social Skills Lead
Easter Seals Southern California, Inc. —Irvine, CA
- $78,000 a year
- Full-time
- LMFT
- Microsoft Excel
- Microsoft Outlook
ICMS Case Manager
LINC HOUSING CORPORATION —Long Beach, CA
- $23.69 - $27.87 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Purchasing Manager
Advantest —Lake Forest, CA
- $85,000 - $110,000 a year
- Full-time
- Oracle
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Ambitions of California —Long Beach, CA
- From $67,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Medicine
- Mileage reimbursement
- Health insurance
Quick Apply
Housing Case Manager - The 101 Apartments
Jamboree —Long Beach, CA
- $24 - $28 an hour
- Full-time
- Computer literacy
- Cooking
- Mid-level
Quick Apply
Physical Security Design Manager
EXANTE360 INC —Newport Beach, CA
- $105,000 - $130,000 a year
- Full-time
- Remote
- Construction site
- Microsoft Office
- Senior level
- Disability insurance
- Health insurance
Quick Apply
6d
Medical Assistant - Primary Care
Upperline Health Inc —Orange, CA
- $23 an hour
- Full-time
- Spanish
- Microsoft Excel
- Vital signs
- Health insurance
- Dental insurance
Quick Apply
ABA Sr. Program Manager / Mid-Tier Supervisor
Autism Learning Partners —Paramount, CA
- $32 - $36 an hour
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Current TB test
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Insurance Agency Manager
Farmers Insurance —Westminster, CA
- $100,000 - $200,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Business development
- Opportunities for advancement
Quick Apply
14d
Site Supervisor Clinical Supervisor
Clarvida —Westminster, CA
- $90,000 - $91,800 a year
- Full-time
- LMFT
- Addiction Medicine
- Licensed Clinical Social Worker
- Continuing education credits
- Mileage reimbursement
Quick Apply
14d
Case Manager - Permanent Supportive Housing
Pathways of Hope —Fullerton, CA
- $25 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Nurse Clinic Manager (RN) - Bilingual
Share Ourselves —Costa Mesa, CA
- $105,000 - $130,000 a year
- Full-time
- Microsoft Word
- Spanish
- Nursing
- Free parking
- Continuing education credits
Quick Apply
Substance Abuse Counselor
Clarvida —Long Beach, CA
- $25 - $28 an hour
- Full-time
- Addiction Medicine
- Writing skills
- Adults
Quick Apply
14d
Registered Nurse (RN) ICU/Advanced Sills - Kindred Hospital Westminster
Kindred Hospitals —Westminster, CA
- $47 - $63 an hour
- Part-time
- Background check
- Nursing
- RN License
- Health savings account
- Health insurance
Quick Apply
10d
Industrial Hygienist (CSST or CAC)
Atlas —California
- $34 - $43 an hour
- Full-time
- Up to 50% travel
- Mid-level
- Ability to climb stairs
- Paid parental leave
- AD&D insurance
Quick Apply
7d

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referrals and assessment manager jobs near irvine, ca

Head of Contact Center, US

BSH Home Appliances Group -
Irvine, CA

Apply Now

Job Details

Full-time
$135,868 - $181,157 a year

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
Life insurance
Referral program
Paid sick time

Qualifications

Customer communication
Managing teams in a customer support role
Bachelor's degree
Call center management

Full Job Description

Pay range:

$135,868 - $181,157

Incentive Plan:

Global Executive

Incentive Target %:

20%

SHIFT:

First

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Head of Contact Centers, USA

Irvine, CA/ Full-time

Your responsibilities

To manage the Contact Center operation and customer service delivery for our BSH Home Appliance brands in USA. Co-ordination of all customer interactions, optimizing staff performance to deliver industry leading operational service standards

Manages the oversight of three functional areas over multiple worksites
Ensure the effective reception and first-time resolution of over 1.5 million customer interactions per annum.
Deliver excellence in our customer service experience to enhance customer loyalty.
Ensure effective capacity planning processes are followed to optimize efficiencies and service delivery.
Proactive management and promotion of employee engagement activities to drive and maintain employee satisfaction and motivation.
Manage Contact Center and Field Support headcount and attrition, provides solutions to identified trends
Proactively assess future requirements and make proposals for suitable provision of resource, skill and focus.
Refine policy and procedures based on operational demands.
Partner with global Functional Competency Center on improvement and strategy in contact centers.
Develop staff by conducting regular personal development reviews and monitoring activity, feedback and recognition based off of performance.
Manage highly escalated issues and resolve to the customer's satisfaction.
Understand and react to changing customer demands and formulate policy accordingly.
Manage the oversight of department KPIs through reports and analysis provided by department managers (ie. call traffic)
Manage agreed customer quality standards for call content and accuracy of information capture, ensuring high quality customer experiences.
Cultivate a healthy interface communication within inter departments (including Sales, Marketing, Quality, etc.).
Responsible for Field Support development of KPI’s and overall strategy
To deliver against all key performance indicators on Service delivery, Quality performance, and Customer satisfaction.
Recommend and implement a suite of reports that will allow an accurate and ongoing assessment of the call center performance.
Maintain an interface with all systems providers, relevant to the development and effective running of the contact center and ensuring business continuity.
Exercise and encourage effective communications skills with both external and internal customers.
Develop and use prompt business forecasting to achieve agreed service levels and manage the operation within budget.
Ensure confidentiality and appropriate use of customer information.
Align strategy and procedure of Contact Centers across Region North America.
Provide strategic and operational support to Contact Center Managers and Supervisors.
Responsible for maintaining and implementing forms and targets for Quality Monitoring within Workforce Optimization software.
Develop and monitor call flows between Spain and USA to limit wait time and improve customer satisfaction.
Maximize opportunities for contact centers to create revenue to support the business with value-added services.
All other duties as required.

Your profile

Bachelor’s degree (Business Administration or related field) – Required
10+ Years of Experience (Managing mid-size call centers) – Required
7-10 Years of Experience (People Leader experience) – Required
Strong leadership skills with experience of managing a challenging fast paced Contact Centre environment.
Strong performance management skills with a proven track record of achieving results.
Strong people engagement skills with good experience of coaching and development.
Experience of successfully implementing new initiatives and managing change
Excellent knowledge of Resource Planning methodologies.
Domestic and International Travel
Must have excellent written and verbal communicational skills.
Ability to be diplomatic and professional when communicating with other divisions within BSH and third-party vendors.
Expert knowledge of various systems running in contact centers.
Good time management skills.
High skill level in Microsoft Office products (Word, Excel, PowerPoint)
Strong ability to navigate through changing direction and priorities
Hybrid position – candidates must live local to the Irvine, CA area
Travel Percentage – 30%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
Wellness Plan that allows participating employees to earn lower medical care premiums.
401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
Unlimited paid vacation for all Director and above level positions.
The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
40 hours of paid personal leave (Production Line).
12 days of paid holidays per year (max 8 hours paid per day).
Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.

Apply Now

Refine Your Search

referrals and assessment manager jobs in irvine, ca

Head of Contact Center, US

ABA Sr. Program Manager / Mid-tier Supervisor

FIELD ARCHAEOLOGISTS - (Central California)

Remote Licensed Mental Health Therapist (LMFT, LCSW, LPCC, PhD, PsyD)

Business Development Professional & Community Relations

BCBA Social Skills Lead

ICMS Case Manager

Purchasing Manager

Board Certified Behavior Analyst (BCBA)

Housing Case Manager - The 101 Apartments

Physical Security Design Manager

Medical Assistant - Primary Care

ABA Sr. Program Manager / Mid-Tier Supervisor

Insurance Agency Manager

Site Supervisor Clinical Supervisor

Case Manager - Permanent Supportive Housing

Nurse Clinic Manager (RN) - Bilingual

Substance Abuse Counselor

Registered Nurse (RN) ICU/Advanced Sills - Kindred Hospital Westminster

Industrial Hygienist (CSST or CAC)

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