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Director, DSO Commercial Operations

Envista -
Brea, CA

Apply Now

Job Details

$179,900 - $219,800 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Team development
Bachelor's degree
Leading team collaboration initiatives
Cross-functional team management
Data analytics technologies
Cross-functional communication

Full Job Description

United States of America, California, Brea

R5026994

United States of America

Sales

Job description

JOB SUMMARY:

This position is based onsite and requires four days per week in the Brea office to support collaboration and business needs.

The Director, Commercial Operations defines and leads the commercial operating system for the DSO business and shares accountability for DSO growth, profitability, customer retention, and execution outcomes.

This commercially embedded leadership role is responsible for shaping business performance, field effectiveness, operational excellence, and enterprise execution across the DSO organization. The Director establishes the operating model that translates DSO strategy into disciplined execution through business planning, forecasting, performance management, enterprise account planning, analytics, field enablement, governance, and continuous improvement.

Partnering with Commercial Leadership, Strategic Account Managers (SAMs), OpCo leaders, and cross-functional executives, this leader sets the business rhythms, decision frameworks, performance standards, processes, tools, and insights required to accelerate growth, improve customer outcomes, and drive enterprise profitability.

The ideal candidate brings a unique combination of commercial acumen, analytical rigor, operational leadership, organizational capability building, and executive influence. This individual must be capable of leading through a matrixed environment, driving enterprise accountability across stakeholders, and translating complex business information into strategic decisions that improve performance at scale.

PRIMARY DUTIES AND RESPONSIBILITIES:

Business Performance & Operating System Leadership

Define and evolve the long-term commercial operating model for the DSO business, establishing the governance, business rhythms, performance management frameworks, capabilities, and operating standards required to achieve strategic growth objectives

Set the multi-year roadmap for DSO commercial operations capabilities, including business performance management, field effectiveness, analytics, customer intelligence, governance, and operating infrastructure

Own executive-level business reporting and performance management processes, including Monthly Operating Reviews (MORs), Quarterly Operating Reviews (QORs), Commercial Operating Reviews (CORs), forecasting, KPI tracking, pipeline management, opportunity management, and risk management

Establish DSO standard work, business rhythms, governance processes, operating procedures, decision rights, and performance visibility across the organization

Lead leadership reviews, operating reviews, team meetings, executive updates, performance reviews, and accountability cadences that drive decision-making and follow-through

Measure business performance against strategic priorities and hold stakeholders accountable for actions, commitments, and growth initiatives

Serve as the enterprise owner for business execution discipline, ensuring visibility, alignment, accountability, and operating rigor across the DSO organization

Drive enterprise-level decisions on operating priorities, resource focus, performance risks, and commercial execution gaps in partnership with senior leadership

Recommend: Drive enterprise-level decisions on operating priorities, resource focus, performance risks, and commercial execution gaps in partnership with senior leadership

Commercial Leadership & Field Enablement

Partner with Commercial Leadership and Strategic Account Managers to define field execution priorities and drive growth across key DSO accounts

Lead enterprise account planning, opportunity development, customer engagement strategy, and growth initiative execution across key DSO accounts

Serve as a strategic advisor and capability builder for the SAM organization by strengthening account planning, executive engagement, business acumen, and strategic customer management practices

Represent Commercial Operations in select customer engagements, executive meetings, planning sessions, and strategic business reviews to connect customer insight, business performance, and execution priorities

Identify, codify, and scale best practices that improve customer retention, account penetration, revenue growth, and customer outcomes

Establish enterprise tools, templates, training programs, and operating frameworks that strengthen commercial execution and field effectiveness

Shape commercial talent capability by supporting role design, recruitment, onboarding, development, and long-term readiness of the commercial organization

Enterprise Account Planning & Customer Intelligence

Own the enterprise account planning framework, governance process, reporting structure, and continuous improvement methodology as a core commercial operating capability

Transform account plans into enterprise-level account intelligence, customer insights, growth opportunities, strategic actions, and risk mitigation plans

Lead customer mapping, relationship intelligence, and customer roster management across key DSO accounts

Define and maintain customer-facing analytics, templates, dashboards, and tools that support Quarterly Business Reviews (QBRs), executive customer conversations, strategic planning activities, and growth initiatives

Align SAMs and OpCo DSO teams to ensure customer insights translate into actionable growth plans, measurable outcomes, and enterprise portfolio opportunities

Continuously improve visibility into customer priorities, opportunities, risks, and engagement strategies across the DSO portfolio

Commercial Analytics & Performance Management

Establish and continuously evolve a robust analytics framework that links business insights to commercial action, resource allocation, and enterprise decision-making

Own dashboards, KPIs, reporting capabilities, and performance scorecards that support executive decision-making across the DSO business

Translate data into strategic recommendations that influence customer strategy, resource allocation, business priorities, growth initiatives, and leadership decisions

Ensure high levels of data integrity, reporting consistency, and system adoption across commercial platforms

Drive executive visibility into revenue performance, retention, pipeline health, market share, customer engagement, strategic initiative progress, and commercial risks

Commercial Operations & Business Infrastructure

Own commercial operations infrastructure, including CRM governance, forecasting, pipeline management, customer segmentation, and business reporting

Build scalable systems, tools, workflows, governance mechanisms, and reporting capabilities that improve organizational effectiveness and enable growth

Ensure leaders, SAMs, and OpCo partners have timely access to the information, analytics, operating support, and decision tools needed to make informed business decisions

Establish and drive adoption of best practices and standard methodologies across the DSO organization

Influence OpCos and functional teams to drive alignment, remove barriers, and ensure disciplined execution of enterprise priorities

Continuous Improvement & EBS Leadership

Lead Envista Business System (EBS) adoption, Kaizen execution, and continuous improvement strategy across the DSO business

Identify and prioritize opportunities to simplify processes, eliminate waste, improve reporting, and increase organizational effectiveness

Define and implement scalable operating models, performance management practices, and business processes that support long-term growth

Foster a culture of continuous improvement, accountability, problem-solving, and operational excellence.

Team Leadership & Organizational Development

Build, lead, and develop a high-performing Commercial Operations organization that supports enterprise DSO growth, business performance, analytics, and field effectiveness

Create a culture of accountability, collaboration, customer focus, continuous improvement, and enterprise operating discipline

Provide coaching, feedback, career development, and performance management for team members

Assess organizational capability needs and evolve team structure, resources, roles, and talent strategies as the DSO business grows and matures

Develop future leaders and strengthen commercial operations, analytical, business performance, and field enablement capabilities across the organization

Establish succession, capability-building, and talent development priorities for the Commercial Operations function to support future growth and organizational scalability

Organizational Scope

Current and future organizational scope may include:

Commercial Operations Manager

Data & Analytics Resources

Customer Mapping and Account Intelligence Resources

DSO Support and Field Enablement Resources

Future Commercial Operations, Field Effectiveness, Analytics, and Business Performance roles

Job requirements

MINIMUM REQUIREMENTS:

Bachelor's degree in Business, Finance, Economics, Marketing, or related field

12+ years of progressive experience in commercial operations, sales operations, business strategy, analytics, account management, or related leadership roles

10+ years of leadership experience building teams, managing talent, and influencing senior cross-functional stakeholders in a matrixed environment
Advanced experience with MS Excel required; Tableau or Power BI is highly desired

Dental or medical industry experience required; DSO experience strongly preferred

Demonstrated success driving business performance, operational improvement, commercial effectiveness, organizational capability, and enterprise execution

Experience leading through complex, matrixed organizations with multiple stakeholders, competing priorities, and executive-level decision-making requirements

Experience building or scaling commercial operations functions, operating models, governance frameworks, or centers of excellence across a complex enterprise environment

Up to 20% travel is required to support customer engagement, field teams, industry events, and key internal business meetings

PREFERRED SKILLS & EXPERIENCE:

Strong commercial acumen and understanding of customer growth strategies

Experience leading strategic accounts, enterprise customers, or large commercial organizations

Proven ability to influence without authority, align senior stakeholders, and drive adoption of enterprise operating standards across diverse groups

Deep analytical and problem-solving capabilities, with the ability to convert data into strategic recommendations and actionable business decisions

Experience building or transforming commercial operations functions, operating systems, performance management processes, and commercial capability roadmaps

Strong executive communication, facilitation, presentation, and decision-framing skills

Experience with continuous improvement methodologies, business systems, or Lean/EBS environments

#LI-RJ1
IND123

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$179,900 - $219,800

Operating Company:

Corporate

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Corporate

Operating Company:

Corporate

Location:

United States of America, California, Brea

Date Posted:

August 12 , 2026

Req Number:

R5026994

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel conﬁdent and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

Apply Now

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sales operations director jobs in irvine, ca

Director, DSO Commercial Operations

Associate Director, Revenue Operations (Onsite)

Senior Director, Capture and Growth Operations

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