Position Purpose: The Senior Associate, Business Development, provides essential daily administrative support and coordinates key processes that support department and organizational goals and objectives. The Business Development team focuses on building and strengthening relationships with hospitals, health systems, and universities, expanding AACN’s reach, and driving revenue through meaningful partnerships.
Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives.
Coordinates specific inter- and intra-department processes. Responds to questions and addresses issues related to these processes. Documents, updates, and supports the implementation of business processes aligned with departmental objectives.
Assists on projects with defined outcomes and within agreed-upon parameters. Within the matrix structure, assists on department- and organization-wide projects.
Supports evaluation of department processes and systems, helps identify opportunities for improvement, and assists with implementing approved process improvements to enhance efficiency, effectiveness, and customer satisfaction.
Maintains effective communications with internal and external customers and key stakeholders.
Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail.
Collaborate with other team members to create and post content for department web pages and maintain branding and integrity of informational links.
Coordinates with vendors and/or external customers to ensure compliance with contracts and processes.
Maintains and updates data management systems and department records.
Establishes and maintains comprehensive files and databases to include historical data and current activities.
Using computer-aided systems and applications, generates regular reports related to programs and products.
Provides effective general administrative support to the department.
Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, photocopying, print requests, mailing, travel arrangements, and expense reports.
Monitors department budgets, developing routine and customized reports of financial activities. Reviews and processes vendor invoices. Proactively identifies and acts on variances. Processes department purchasing in accordance with approved budgets and policies. Assists in the preparation of annual and project budgets.
Program and project maintenance
Assists with the coordination and implementation of program activities and initiatives in alignment with organizational goals.
Manages daily administrative tasks, maintains accurate records, and supports program budgets, including tracking expenses and processing payments.
Coordinate scheduling, venue arrangements, and preparation of materials for program or project meetings or events.
Tracks project timelines, supports meetings, and assists in ensuring activities adhere to company policies.
Compiles program metrics, gathers participant feedback, and prepares reports to support future analysis.
Organized with good written, verbal, and interpersonal communication skills.
Comfortable using standard desktop applications, including word processing, spreadsheets, and databases; able to perform basic online research.
Detail-oriented and accurate in completing tasks.
Able to handle multiple tasks and prioritize work as directed.
Self-motivated and willing to learn within assigned responsibilities.
Able to assist with routine problem-solving and follow established procedures.
Works well with others and maintains positive working relationships.
Familiar with basic budgeting and project support tools.
Able to assist with research, analysis, and implementation of approved process updates.
Proficiency in Google Suite, Microsoft Office Suite, and Zoom. Proficiency in Smartsheet, various CRM’s, or similar tools strongly preferred.
Minimum 7 years of experience with responsibilities matching a majority of those for this position.
Experience coordinating projects requiring interaction with cross-functional teams.
Experience managing multiple priorities.
Previous customer interaction experience.
Experience working with financial data.
Experience in association, healthcare, or academic assistant roles is preferred.
In addition to the responsibilities outlined in the job description, the following requirements represent the essential functions of this job, which must be met by an individual to perform successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Upon request, the company will engage in an interactive process to identify and implement reasonable accommodations. This role requires frequent communication and interaction with others in person, by phone, and via computer, including speaking and hearing. The work environment is generally quiet to moderate in an office setting. The position involves prolonged periods of sitting and/or standing at a desk while working on a computer, as well as regular use of standard office equipment and keyboarding. Occasional movement is required, including walking, stooping, kneeling, crouching, and reaching with hands and arms. The role requires the ability to maintain mental focus and stamina to manage competing priorities, solve problems, and complete multiple tasks accurately and efficiently. The employee must be able to recall, interpret, and apply oral and written instructions, and remain attentive and responsive while performing job duties. Ability to travel.
Total Compensation:
The target pay range for this role is $31.29/hr - $36.73/hr.
** We offer a 37.5-hour workweek. In addition to the salary range listed, we offer a wealth of benefits to make working at AACN even more rewarding. Benefits include generous paid time off, low-cost health plans for medical and mental health services, dental, and vision, company-paid life and short-term disability insurance, a variety of other benefits, and a retirement savings program with employer matching and additional company contribution. AACN is committed to a people-centered culture of workplace excellence and belonging, and offers various alternative and flexible work arrangements to support work/life balance for our team members.
