Top 555 Senior customer support representative Jobs in Irvine, Ca

Client Escalation Specialist
TaxRise —Irvine, CA
- $26 - $28 an hour
- Overtime
- Background check
- Office
- 3 years
- Paid training
- Health insurance
Quick Apply
9d
Senior Operations Training Specialist
Tricon Residential —Tustin, CA
- $80,080 - $133,460 a year
- Full-time
- Customer service
- Continuous improvement
- Apartments
Quick Apply
12d
Senior Customer Service Representative
BLACKHAWK INDUSTRIAL OPERATING CO —Tustin, CA
- $27 - $30 an hour
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
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Senior Representative, Health Plan Provider Relations (Must Reside in CA)
Molina Healthcare, Inc. —Corona, CA
- $73,008 - $111,967 a year
- Full-time
- Medical office experience
- Contracts
- Senior level
- Health insurance
12d
Representative, Health Plan Provider Relations (Los Angels County, CA)
Molina Healthcare —Long Beach, CA
- $22.81 - $44.49 an hour
- Full-time
- Medical office experience
- Mid-level
- EMR systems
- Health insurance
Head of Customer Support
Anduril Industries —Costa Mesa, CA
- $253,000 - $336,000 a year
- Email
- Computer science
- Computer Science
- Engineering
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Customer Experience Supervisor-Hybrid (Orange, CA)
Alignment Healthcare USA, LLC —Orange, CA
- $58,531 - $87,797 a year
- Weekends as needed
- Hybrid work
- Spanish
- HIPAA
- Mid-level
Quick Apply
9d
Patient Account Rep Senior
Memorial Health Services —Fountain Valley, CA
- $25.22 - $36.57 an hour
- 8 hour shift
- Bilingual
- Microsoft Outlook
- Research
- Paid training
- Health insurance
ENROLLMENT SPECIALIST
United Way —Irvine, CA
- $21.00 - $22.50 an hour
- Email
- Spanish
- Bachelor of Science
- English
Senior Customer Service Representative
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
5d
Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
7d
Laboratory Technician (Organic)
Orange County Water District —Fountain Valley, CA
- $78,936 - $98,592 a year
- Weekends as needed
- Background check
- Mid-level
- Office
1d
Customer Service Representative-E?Procurement
Aramark —Irvine, CA
- $22 - $27 an hour
- Holidays
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Contracts Specialist
DZYNE Technologies LLC. —Irvine, CA
- $70,000 - $95,000 a year
- Hybrid work
- Microsoft Excel
- Office
- Databases
- Paid holidays
- Health insurance
13d
Senior Trainer
Anduril Industries —Costa Mesa, CA
- $113,000 - $169,000 a year
- Email
- Classroom
- Up to 50% travel
- Team management
Quick Apply
Senior Customer Service Rep.
WINONICS —Brea, CA
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Continuous improvement
- Organizational skills
Quick Apply
5d
Onsite Care Specialist
Wellthy —Anaheim, CA
- $30 - $35 an hour
- Email
- Spanish
- Google Workspace
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Member Service Representative
United Faith Ministries Inc —Orange, CA
- $25 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Research
- 403(b) matching
- Dental insurance
Quick Apply
2d
Resident Assistant- Part time
Humangood —Irvine, CA
- $19.50 - $21.00 an hour
- Part-time
- CPR Certification
- High school diploma or GED
- First Aid Certification
- Health savings account
- Health insurance
Quick Apply
Customer Service Representative II
SIRIO NUTRITION CALIFORNIA LLC —City of Industry, CA
- $28 - $32 an hour
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Client Escalation Specialist

TaxRise -
Irvine, CA

Quick Apply

Job Details

Full-time
$26 - $28 an hour
9 days ago

Benefits

Paid training
Health insurance
On-site gym
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Sales management systems proficiency
Customer issue escalation
Customer support
CRM system proficiency
Empathy
Root cause analysis
Analytics

Full Job Description

WHY JOIN TAXRISE?

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

ABOUT THE ROLE
As a Client Success Representative – Escalations, you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role is designed for experienced professionals who excel in critical thinking, problem-solving, and delivering exceptional client outcomes.

You'll play a key role in shaping the customer journey by resolving advanced client concerns, identifying patterns in client feedback, and partnering cross-functionally to improve processes and retention strategies. Your ability to navigate sensitive conversations, build trust, and deliver solutions will directly impact client satisfaction and business performance.

This position is ideal for someone who thrives in a fast-paced environment, enjoys tackling challenging scenarios, and is motivated to elevate both the client experience and internal operations.

We're all about that in-person vibe, so this role is 100% on-site. If you're excited to collaborate side-by-side with a high-performing team, we'd love to meet you.

HOW YOU'LL BE REWARDED
At Tax Rise, Inc., we recognize and reward high performance, ownership, and results.

Base Pay: $26.00 – $28.00/hour (full-time, 40 hours/week). Occasional overtime may be required based on business needs.
Monthly Bonus: $1,000 – $2,000 average earning potential

Highly motivated team members who consistently exceed expectations have the opportunity to maximize earnings within this structure.

WHAT YOU'LL DO

Manage and resolve complex client escalations and cancellation requests through our ticketing systems
Engage directly with clients to understand concerns, de-escalate situations, and deliver tailored solutions
Apply advanced communication and negotiation techniques to retain clients and resolve issues effectively
Identify trends in client feedback and provide actionable insights to leadership to improve processes and experience
Partner cross-functionally (Sales, Client Care, Operations) to drive seamless resolutions and continuous improvement
Maintain detailed and accurate documentation across CRM and internal systems
Take ownership of high-priority cases and contribute to elevating team standards

WHAT YOU'LL NEED

3+ years of experience in a call center, client experience, or sales environment
Proven experience handling escalated or high-priority client interactions
Strong analytical and problem-solving skills with the ability to identify trends and root causes
Experience working within CRM systems (Salesforce or similar platforms)
Excellent communication, emotional intelligence, and conflict resolution skills
High school diploma or GED (or equivalent combination of education and experience)

WHAT WE OFFER

We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

ABOUT US

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.

OUR COMMITMENT

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Paid training
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

senior customer support representative jobs in irvine, ca

Client Escalation Specialist

Senior Operations Training Specialist

Senior Customer Service Representative

Senior Representative, Health Plan Provider Relations (Must Reside in CA)

Representative, Health Plan Provider Relations (Los Angels County, CA)

Head of Customer Support

Customer Experience Supervisor-Hybrid (Orange, CA)

Patient Account Rep Senior

ENROLLMENT SPECIALIST

Senior Customer Service Representative

Part-Time - Customer Service Representative Sr (OneCare) (Bilingual Required)

Laboratory Technician (Organic)

Customer Service Representative-E?Procurement

Contracts Specialist

Senior Trainer

Senior Customer Service Rep.

Onsite Care Specialist

Call Center Member Service Representative

Resident Assistant- Part time

Customer Service Representative II

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