Top 19 Call center manager Jobs in Irvine Ca

Customer Service Manager
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- Google Workspace
- 5 years
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Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)
Sierra Roof Inc. —Anaheim, CA
- $1,000 - $1,500 a week
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Customer Service Management Trainee
Uline —Anaheim, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
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Supervisor, Customer Support
Western Digital —Irvine, CA
- $61,200 - $81,600 a year
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- Mid-level
- Microsoft Office
- Bachelor's degree
- Health savings account
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Customer Care Manager, Vault
Collectors —Santa Ana, CA
- $72,438 - $95,022 a year
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- 7 years
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Call Center Manager
ViaPlus by VINCI Highways —Corona, CA
- $90,000 - $95,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- 5 years
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Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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Customer Experience & Service Transformation Advisory Manager
Accenture —Irvine, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Service Operations Manager
Hotsy of Southern California —Anaheim, CA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Team management
- Paid holidays
- Health insurance
Quick Apply
14d
PU&R Contact Center Operations and Transformation Manager
Deloitte —Costa Mesa, CA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
6d
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Supervisor Member Services: Hoag Clinic Engagement Service
Hoag Health System —Costa Mesa, CA
- Full-time
- Microsoft Excel
- PMP
- Mid-level
1d
Engineering Program Manager II IS - Voice Services - Remote
Providence —Irvine, CA
- $36.82 - $79.45 an hour
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Experienced Project Manager|Customer Service/ Graphics / Printing Industry
Trisoft Graphics, Inc. —Costa Mesa, CA
- $20 - $30 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Manager

Legal Admin Services
Santa Ana, CA

Quick Apply

Job Details

Full-time
$35 - $42 an hour

Benefits

Free parking
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Paid sick time

Qualifications

Operations management
Managing teams in a customer support role
Team leadership
Operational management
Process improvement
Bachelor's degree
Video communication
Communications
Computer skills
Business Administration
CRM system proficiency

Full Job Description

Legal Admin Services, LLC

Customer Service Manager

Location: Downtown Santa Ana (On-site, covered parking)

About the Company

At Legal Admin Services, LLC, we are a dedicated team of professionals driven by compassion and expertise, committed to guiding individuals through the maze of debt resolution.

With over 14 years of proven success, we’ve assisted countless clients in reclaiming their financial freedom. Our tailored approach ensures that 95% of our clients see tangible results. Discover how we can help navigate the journey to debt-free.

We are a quality-first organization.
We value:

● Clear expectations over reactive fixes

● Transparency over surprises

● Speed in communication when issues arise

About the Role

We’re hiring a Customer Service Manager to build and scale a high-quality, multi-channel customer service operation. This is not a “maintain what exists” role—you’ll be responsible for designing the system, hiring the team, and creating the standards that define how we interact with customers.

Our customer interactions involve financial matters (payments, cost structures, and account decisions), so clarity, accuracy, and trust are critical. This role is ideal for someone who can combine operational rigor with strong people leadership.

You will report directly to the General Manager and operate with a high degree of autonomy.

Essential Responsibilities

● Build and scale a customer service team to ~20 people (ICs + junior supervisors)

● Manage all support channels: phone, email, and chat

● Design and implement workflows, KPIs, and performance systems

● Select, improve, or replace tools (CRM, call systems, reporting)

● Hire, train, and develop team members and frontline leadership

● Handle escalations and ensure high-quality customer outcomes

● Establish and enforce compliance standards in customer interactions

● Partner with internal teams to ensure alignment and information flow

What Success Looks Like

● A fully staffed, well-structured team with clear roles and accountability

● Defined KPIs and reporting that accurately reflect performance

● Consistent, high-quality customer interactions across all channels

● Reduced escalations through better frontline capability

● A team that can clearly explain financial options to customers

● No surprises—leadership is consistently informed and aligned

Qualifications/Skills

● CRM platforms (experience required; specific system not required)

● Web-based call center software

● Google Workspace (Docs, Sheets, etc.)

● Data-driven decision making expected

● You’ve built or significantly improved a customer service operation—not just managed one

● You’re comfortable working in environments involving financial conversations (payments, cost breakdowns, etc.)

● You can translate complex or sensitive information into clear customer communication

● You lead proactively—setting expectations early and communicating issues quickly

● You’re hands-on when needed but focused on building systems that scale

Education / Experience

● Bachelor’s degree in Business Administration, Communications, or related field preferred (or equivalent work experience)
● 5–8+ years of progressive customer service or call center leadership experience
● Minimum 3+ years in a management role with responsibility for team performance and development
● Experience building or scaling a customer service function strongly preferred
● Experience in financial services, debt resolution, or other regulated environments highly preferred
● Demonstrated success implementing KPIs, performance management systems, and process improvements
● Experience managing multi-channel customer support environments (phone, email, chat)

Compensation & Benefits

Hourly Rate: $35-42 per hour

FLSA: Non-Exempt

● Health Insurance; Medical: Comprehensive coverage with 70% employer-paid, Dental,
Vision
● 5 Days of Paid Sick Leave:
● 8 Company Holidays
● 10 Vacation Days Per Year
● 401(K) Matching

Location and Work Environment

● Fully on-site role in downtown Santa Ana
● Restaurants, Coffee, Shops, all walking distance
● Covered parking provided
● Professional office environment located in downtown Santa Ana
● Desk-based work in a climate-controlled setting
● Open office environment with collaborative team areas and individual workstations
● Regular interaction with team members, leadership, and cross-functional departments
● Fast-paced, performance-driven environment with a focus on quality and accountability
● Standard business hours, with flexibility as needed to support team operations

Physical Requirements

● Ability to sit and work at a computer workstation for extended periods of time
● Frequent use of hands and fingers for typing, data entry, and operating office equipment
● Ability to communicate clearly in person and via phone/video
● Occasional standing, walking, and moving throughout the office
● Ability to lift up to 15 pounds occasionally (files, office materials)

Leadership Skills

● Builds and Develops a Trust-Centered Team – Recruits and develops team members who can build credibility with clients navigating financial hardship, emphasizing empathy, professionalism, and accountability

● Leads with Clarity in Financial Conversations – Ensures the team can confidently and accurately explain debt programs, payment structures, timelines, and client responsibilities in a clear and transparent manner

● Drives Ethical Standards and Compliance – Establishes and enforces strict adherence to company policies, disclosures, and regulatory requirements; promotes integrity in every client interaction

● Strong Judgment in Sensitive Situations – Makes sound, timely decisions when handling escalations, disputes, or emotionally charged client scenarios involving financial stress

● Coaches for Accuracy, Consistency, and Transparency – Provides ongoing coaching to ensure all communications are accurate, compliant, and aligned with company standards—eliminating misinformation or ambiguity

● Emotional Intelligence and De-Escalation Skills – Leads a team that can effectively manage high-stress conversations with clients, maintaining professionalism while addressing concerns with patience and respect

● Accountability for Outcomes, Not Just Activity – Sets clear performance expectations tied to quality, resolution, and client understanding—not just call volume or speed

● Leads Through Growth and Change – Builds scalable systems and helps the team adapt to evolving processes, tools, and regulatory expectations without compromising service quality

● Cross-Functional Collaboration with Compliance and Operations – Partners closely with internal teams to ensure alignment, accurate information flow, and consistent application of policies and procedures

● Balances Customer Experience with Risk Management – Ensures a supportive and positive client experience while maintaining proper documentation, disclosures, and adherence to internal controls

Core Competencies
● Leadership & Team Development
● Operational Excellence
● Clear & Effective Communication
● Accountability & Ownership
● Problem Solving & Decision Making
● Emotional Intelligence & Customer Empathy
● Process Improvement & Scalability

EOE

Job Type: Full-time

Pay: $35.00 - $42.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Do you have experience in setting up metrics?
Have you lead/managed a team of 20 plus?
How many years experience do you have hiring and developing managers?

Education:

Bachelor's (Required)

Experience:

setting up procedures and processes: 3 years (Required)
customer service or call center leadership: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs in irvine ca

Customer Service Manager

Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)

Customer Service Management Trainee

Supervisor, Customer Support

Customer Care Manager, Vault

Call Center Manager

Call Center Manager

Customer Experience & Service Transformation Advisory Manager

Service Operations Manager

PU&R Contact Center Operations and Transformation Manager

Call Center Manager

Supervisor Member Services: Hoag Clinic Engagement Service

Engineering Program Manager II IS - Voice Services - Remote

Experienced Project Manager|Customer Service/ Graphics / Printing Industry

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