Top 39 Contact center team leader Jobs in Irvine Ca

Customer Service Representative Bilingual - Spanish
Sonus Hearing Care Professionals —Westminster, CA
- $18 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Account Servicing Specialist - Impounds
Veros Credit, LLC —Santa Ana, CA
- $16.50 - $20.00 an hour
- Overtime
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Account Servicing Specialist - 61+ Day Collections
Veros Credit, LLC —Santa Ana, CA
- $22 - $30 an hour
- Overtime
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Account Servicing Specialist - 90+ Day Collections
Veros Credit, LLC —Santa Ana, CA
- $22 - $30 an hour
- Overtime
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Account Servicing Specialist - 30 Day Collections
Veros Credit, LLC —Santa Ana, CA
- $20 - $25 an hour
- Overtime
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Account Servicing Specialist - 60 Day Collections
Veros Credit, LLC —Santa Ana, CA
- $22 - $30 an hour
- Overtime
- Spanish
- English
- Office
- Paid holidays
- Disability insurance
Customer Service Representative - $22/hr
Rapid Response Monitoring —Corona, CA
- $22 an hour
- Part-time
- Background check
- Pass drug screening
- Residential
- Wellness program
- Health insurance
Quick Apply
Call Center Scheduling Coordinator
ACSC Management Services Inc —Costa Mesa, CA
- $25.03 - $33.34 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health insurance
10d
VP, Contact Center Technology
loanDepot —Irvine, CA
- $182,000 - $251,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Wellness program
- Health insurance
Quick Apply
Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
Member Contact Center Specialist
LBS Financial Credit Union —Westminster, CA
- $28.42 - $35.52 an hour
- Full-time
- 3 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
8d
PT Utilities Customer Services Representative I
City of Anaheim, CA —Anaheim, CA
- $27.77 - $35.14 an hour
- Part-time
- Background check
- Sales
- Computer literacy
- Retirement plan
12d
Customer Experience Supervisor-Hybrid (Orange, CA)
Alignment Healthcare USA, LLC —Orange, CA
- $58,531 - $87,797 a year
- Weekends as needed
- Hybrid work
- Spanish
- HIPAA
- Mid-level
Quick Apply
6d
Dispatcher
AWP Safety —Santa Ana, CA
- $25 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Customer Service Rep II
Brasstech —Santa Ana, CA
- $18.40 - $24.75 an hour
- Full-time
- No high school diploma
- Research
- Mid-level
Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Service Rep / Call Center / Client Support
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
Implementation Specialist I / Client Onboarding
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Call Center Representative
TIMEPROOFUSA —Anaheim, CA
- $21 - $25 an hour
- Background check
- Computer literacy
- Residential
- Paid training
- Health insurance
Quick Apply
3d
Sr. Solution Architect (Customer Service Platform)
Hyundai Capital America —Irvine, CA
- $132,000 - $204,600 a year
- Full-time
- Computer science
- Computer Science
- Office
- Health savings account
- Disability insurance

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Customer Service Representative Bilingual - Spanish

Sonus Hearing Care Professionals -
Westminster, CA

Quick Apply

Job Details

Full-time
$18 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Paid sick time

Qualifications

Computer operation
Spanish
Customer communication
Microsoft Excel
Database systems
Microsoft Outlook
English
High school diploma or GED
Documentation tools
Attention to detail
Desktop applications
Organizational skills
Patient charting
Managing patient records
Patient scheduling via phone
Office phone management

Full Job Description

About Sonus:

At Sonus Hearing Care Professionals, we get to see lives changed every day with better hearing! We are looking for team members that share our value of simply helping people and seeing lives changed for the better! If you're passionate about helping people and looking for a consistent schedule (Monday-Friday, no night or weekend shifts), stability, benefits, and a place where you can make a difference, we'd love to meet you!

Sonus is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. We serve patients that have been disconnected from their loved ones and from their world by untreated hearing loss and we've seen how just one decision for better hearing can impact an entire family! Become a life-changer and join our team!

Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Handle a high volume of inbound customer service and scheduling calls in both English and Spanish.
Register new patients and accurately schedule appointments.
Conduct outbound calls for appointment scheduling, confirmations, follow-ups, and customer service support.
Verify and update patient demographic, insurance, and contact information.
Maintain detailed and accurate documentation of all patient interactions in the patient management system.
Consistently meet or exceed call-to-appointment conversion goals through effective communication, patient engagement, and scheduling best practices.
Provide remote administrative support for multiple locations throughout Southern California.
Deliver exceptional customer service while addressing patient inquiries and concerns professionally and compassionately.
Perform other duties and special projects as assigned.

Required Skills:Experience and education requirements may be adjusted where necessary in response to labor market constraints.

Bilingual (Spanish/English) required.
High school diploma or equivalent required.
One (1) year of customer service, call center, medical office, or front office experience preferred.
Strong customer service orientation and commitment to delivering an exceptional patient experience.
Excellent verbal and written communication skills in both English and Spanish.
Ability to manage a high volume of inbound and outbound calls while maintaining professionalism and accuracy.
Experience scheduling appointments and coordinating patient services preferred.
Strong attention to detail with the ability to accurately document patient interactions and maintain records.
Ability to operate PC-based software programs, database management systems, and standard office equipment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and internet browsers.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to meet productivity, scheduling, and call-to-appointment conversion goals.

Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

A background check is required of the final candidate.

Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Expected Hours of Work:

This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.

Salary and Benefits Package:

$18.00 an hour
Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching
15 Paid Vacation Days
7 Paid Holidays
6 Paid Sick Days

Pay: $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

contact center team leader jobs in irvine ca

Customer Service Representative Bilingual - Spanish

Account Servicing Specialist - Impounds

Account Servicing Specialist - 61+ Day Collections

Account Servicing Specialist - 90+ Day Collections

Account Servicing Specialist - 30 Day Collections

Account Servicing Specialist - 60 Day Collections

Customer Service Representative - $22/hr

Call Center Scheduling Coordinator

VP, Contact Center Technology

Call Center Director

Member Contact Center Specialist

PT Utilities Customer Services Representative I

Customer Experience Supervisor-Hybrid (Orange, CA)

Dispatcher

Customer Service Rep II

Customer Service QA Lead

Customer Service Rep / Call Center / Client Support

Implementation Specialist I / Client Onboarding

Call Center Representative

Sr. Solution Architect (Customer Service Platform)

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