Top 66 Customer service representative remote Jobs in Irvine Ca

CCSB Call Center Representative I
Pinnacle Health Solutions —Irvine, CA
- $35,288.33 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
Client Service Specialist
Cogency Global —Irvine, CA
- $50,000 - $55,000 a year
- Monday to Friday
- Remote
- Typing
- Communication skills
- Entry level
12d
Access/Senior Access Representative- Patient Access Center- PT Day Shift 20 hours
University of California, Irvine —Irvine, CA
- $26.71 an hour
- Part-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
8d
Customer Service Representative
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
4d
Access/Senior Access Representative- Patient Access Center- FT Day Shift
University of California, Irvine —Irvine, CA
- $27.88 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
8d
Call Center Agent - Remote
NVISION Eye Centers —Aliso Viejo, CA
- $21 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Customer Service Representative I
WESTERN GROWERS GROUP —Irvine, CA
- $35,288.32 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
Principal Access Representative- Patient Access Center- PT Day Shift
University of California, Irvine —Irvine, CA
- $29.38 - $36.57 an hour
- Part-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
8d
Correspondence Representative II - Remote
Word & Brown Companies —Orange, CA
- $22.50 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- From $22.65 an hour
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- From $21.65 an hour
- Remote
- English
- Windows
- High school diploma or GED
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- From $21.65 an hour
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- From $22.65 an hour
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- From $22.65 an hour
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Korean-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —Irvine, CA
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
4d
Patient Care Coordinator
WESTERN GROWERS GROUP —Irvine, CA
- $40,580.28 - $52,756.02 a year
- Full-time
- Remote
- Spanish
- HIPAA
- English
Quick Apply
Case Management Assistant - Referrals
TRISTAR MANAGED CARE INC —Long Beach, CA
- $18 - $22 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Writing skills
Quick Apply
Client Success Specialist
greenpath, inc. —Irvine, CA
- $16.50 - $17.50 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
4d
Recurring Care Specialist
Float Health —Irvine, CA
- $48,000 - $50,000 a year
- Weekends as needed
- Remote
- Mid-level
- Organizational skills
- Computer skills
- Paid parental leave
- Health savings account
Quick Apply
Customer Service Rep Sr (Behavioral Health)
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off

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CCSB Call Center Representative I

Pinnacle Health Solutions -
Irvine, CA

Quick Apply

Job Details

Full-time
$35,288.33 - $45,874.31 a year

Qualifications

Computer literacy

Full Job Description

JOB DESCRIPTION SUMMARY

The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support. This role is responsible to work with a diverse group of stakeholders, including Covered California Certified Insurance Agents and Certified Enrollment Counselors. The Call Center Representative I will play a crucial role in assisting clients over the phone and electronically, making a real difference in their experience with the Health Benefits Exchange (HBEX).

DUTIES AND RESPONSIBILITIES

Customer Advocate

Manage inbound calls in a timely and professional manner. Address customer inquiries, provide accurate information, and resolve issues.
Build and maintain relationships with Agents, Certified Enrollment Counselors, and federal and state agency contacts.
Become a subject matter expert in HBEX, State Provided Programs, and HealthCare.Gov.
Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
Enhance the Customer Experience by continuously looking for ways to improve the overall customer experience.
Maintain composure, manage emotions, and avoid aggressive behavior, even in difficult situations.
Adhere to the call center Quality Guidelines to ensure the best phone support for our callers.
Stay adaptable in a constantly changing environment.
Accepting criticism and handling high-stress situations calmly and effectively.

Call Center Support

Provide telephonic and web-based outreach to assist with all aspects of the application process within the Covered California systems from sign-up to termination.
Meet and maintain all department service metrics and performance objectives.
Contribute to meeting contractual obligations with Covered California.
Be open to change and embracing a variety of tasks.
Contribute to meeting contractual obligations with Covered California.
Demonstrate skills in time management and team building.
Thoroughly document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis. Be pleasant with colleagues and display a cooperative, good-natured attitude.
Be reliable, responsible, and dependable.

Other

Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned.

PHYSICAL DEMANDS/WORKENVIRONMENT

The physical demands and work environment described here represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.

QUALIFICATIONS

High School diploma or GED with 1-3 years in customer service, preferably in a technical support role within a call center environment, preferred.
Excellent communication, time management, and team-building skills. Capable of researching and resolving technical issues independently or with minimal support.
Proficiency in Microsoft products, including but not limited to Word, Teams, and Outlook, for data entry and information processing.
Ability to learn new software and navigate multiple systems at once. Strong knowledge of Customer Relationship Management (CRM) software. Basic computer experience and keyboarding skills.
Ability to adapt to a constantly changing environment.
Knowledge of government regulations, federal, state, and local health benefit programs are preferred.
Strong written and verbal communication skills, including a clear and concise speaking voice and active listening.
Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.

Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.

Quick Apply

Refine Your Search

customer service representative remote jobs in irvine ca

CCSB Call Center Representative I

Client Service Specialist

Access/Senior Access Representative- Patient Access Center- PT Day Shift 20 hours

Customer Service Representative

Access/Senior Access Representative- Patient Access Center- FT Day Shift

Call Center Agent - Remote

Customer Service Representative I

Principal Access Representative- Patient Access Center- PT Day Shift

Correspondence Representative II - Remote

Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Korean-English Bilingual Healthcare Customer Service Representative - Remote in California

Patient Care Coordinator

Case Management Assistant - Referrals

Client Success Specialist

Recurring Care Specialist

Customer Service Rep Sr (Behavioral Health)

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