Top 24 Helpdesk manager Jobs in Irvine Ca

Help Desk Support Representative
Travis Mathew —Huntington Beach, CA
- $29.38 - $44.04 an hour
- Full-time
- Mid-level
- Office
- 2 years
12d
Manager IT Operations
Turion Space —Irvine, CA
- $150,000 - $185,000 a year
- Full-time
- 5 years
- Windows
- Supervising experience
- Paid parental leave
- Health insurance
12d
IT Service Desk Lead
Brown & Streza LLP —Irvine, CA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health savings account
- Paid holidays
Quick Apply
4d
AI Tool & IT Coordinator
GRID INFRASTRUCTURE SOLUTIONS —Irvine, CA
- $69,000 a year
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
10037 - Sr. Manager, IT Service Management
Hyundai Autoever America —Irvine, CA
- $175,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- 11+ years
Quick Apply
5d
DEPARTMENT SERVICES AIDE
City of Huntington Beach, CA —Huntington Beach, CA
- $17.77 - $29.63 an hour
- Temporary
- Current TB test
- Word processing
- Writing skills
Specialist, Technical Support
JENAVALVE TECHNOLOGY INC —Irvine, CA
- $80,000 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
Quick Apply
Desktop Technician – Mid Level
Intratek Computer Inc —Orange, CA
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Manager, IT Services
Vast —Long Beach, CA
- $137,000 - $194,000 a year
- Full-time
- Mid-level
- Windows
- Continuous improvement
- Paid parental leave
- Disability insurance
IT Manager
Girl Scouts of Orange County —Irvine, CA
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
Quick Apply
4d
Technician, IT Support (Temp)
MicroVention, Inc. —Aliso Viejo, CA
- $24.07 - $30.00 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Mid-level
IT Manager
AMPAM Parks Mechanical —Corona, CA
- $115,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Information Technology Specialist I
South Coast Air Quality Management District —Diamond Bar, CA
- $60,386.46 - $85,883.00 a year
- Weekends as needed
- Computer Science
- Research
- High school diploma or GED
- Paid jury duty
- Health savings account
9d
Manager of IT Operations
Voyager Technologies, Inc. —Long Beach, CA
- $115,000 - $130,000 a year
- Computer Science
- System design
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
IT Support Technician
Southern California University —Whittier, CA
- $26 - $30 an hour
- Full-time
- In person
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Senior L2 Support Technician (MSP)
California Computer Options —Corona, CA
- $78,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Health savings account
- Health insurance
Quick Apply
5d

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Help Desk Support Representative

Travis Mathew -
Huntington Beach, CA

Apply Now

Job Details

Full-time
$29.38 - $44.04 an hour
12 days ago

Qualifications

IT department experience

Full Job Description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Help Desk Support Representative is responsible for providing efficient, timely, and high-quality Level I and II technical support to end-users of TravisMathew information systems.

ROLES AND RESPONSIBILITIES

Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
Consistently demonstrate professional and superior customer service and interpersonal skills
Create and update incidents within ticket tracking system including detailed incident and resolution information
Configure and support anti-virus/anti-malware software and promptly address any reported security breaches
Update existing documentation as needed and create standard operating procedures and support KBs
Maintain assets (i.e., laptops, workstations, mobile devices, etc.) and updated inventory lists
Support new hire account creation, computer set-up and user orientation as needed
Ensure critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
Responsible for all 3rd party client applications, mobile devices, and wireless networking support
Comply with and support departmental standards, service level agreements, process and procedures as required by IT SOX and security compliance
Support termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc.
Uses the company’s ticketing system to record thorough notes and to completely document customer interactions in the tickets created on their behalf
Manages tickets via the Support desk dashboard to ensure that time to first response SLAs are met
Regularly monitors the Support desk dashboard to triage tickets and monitors/prioritizes for ticket aging
Appropriately escalate widespread incidents to Management or Service Desk lead.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Exceptional Customer Service, soft skills.
Proficient in Microsoft Windows desktop OS and the Microsoft Office 365 Suite.
Working knowledge of Mac/OS X and iOS.
Working knowledge of Active Directory and Microsoft Windows domains, group policies.
Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components.
Basic understanding of A.I. platforms and tools -Microsoft Copilot preferred.
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.
Basic understanding of 3rd party application support and troubleshooting.
Strong logic and technical problem-solving ability, along with high attention to detail.
Experience with multifunction printers, scanners and other standard office equipment.
At least basic knowledge of network concepts: DNS, DHCP, IP addresses, MAC addresses, Windows firewall.

EDUCATION AND EXPERIENCE

Minimum 2 years of corporate IT Support Desk experience
Relevant certifications, such as A+, Microsoft, and customer service training preferred

29.38 - 36.71 - 44.04 USD Hourly

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity

Apply Now

Refine Your Search

helpdesk manager jobs in irvine ca

Help Desk Support Representative

Manager IT Operations

IT Service Desk Lead

AI Tool & IT Coordinator

10037 - Sr. Manager, IT Service Management

DEPARTMENT SERVICES AIDE

Specialist, Technical Support

Desktop Technician – Mid Level

Manager, IT Services

IT Manager

Technician, IT Support (Temp)

IT Manager

Information Technology Specialist I

Manager of IT Operations

IT Support Technician

Senior L2 Support Technician (MSP)

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