Top 210 It support Jobs in Irvine Ca

Enrollment Tech Support Lead
ICONMA, LLC —Newport Beach, CA
- $45 - $50 an hour
- Contract
- Hospital
- Mid-level
- Windows
- Health insurance
- Opportunities for advancement
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15h
Desktop Support Technician – R&D Lab Environment
Buchanan Technologies —Lake Forest, CA
- $65,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
13d
IT Support Analyst
YPM, Inc. —Irvine, CA
- $80,000 - $95,000 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
9d
Help Desk Technician
Tailored Technology Services —Irvine, CA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
- Paid holidays
- Dental insurance
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8d
IT Technician (Field)
Cal Tech Services Inc —Irvine, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
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Helpdesk Technician
Knobbe Martens Olson & Bear LLP —Orange County, CA
- $60,000 - $75,000 a year
- Overtime
- Windows
- Travel
- Communication skills
- Profit sharing
- Paid holidays
IT Support Specialist
Behr Paint Company —Santa Ana, CA
- $21.65 - $33.99 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Health insurance
3d
INFORMATION TECHNOLOGY TECHNICIAN
City of Huntington Beach, CA —Huntington Beach, CA
- $4,770.13 - $6,713.20 a month
- Online Application
- Computer science
- Clean driving record
- Computer Science
- AD&D insurance
- Paid holidays
3d
IT Technician II
Lennar —Irvine, CA
- $36.88 - $46.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health insurance
10d
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
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IT Support Specialist II
Virgin Galactic —Tustin, CA
- $58,240 - $80,600 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
Support Engineer Level 1
Centralense Inc —Irvine, CA
- $20 - $25 an hour
- Full-time
- English
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
3d
Technical Desktop Support Irvine CA
KU Telecom LLC —Irvine, CA
- Mid-level
- 3 years
- Ability to sit for extended periods
IT & Helpdesk Manager
CalPrivate Bank —Newport Beach, CA
- $131,000 - $152,000 a year
- Full-time
- Ability to walk for extended periods
- Research
- Office
Quick Apply
13d
IT Specialist
Crisp Imaging —Costa Mesa, CA
- $28 - $35 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Specialist (ISPOC)
New Directions Technologies, Inc. —Seal Beach, CA
- $95,680 - $124,800 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
2d
PC Support Specialist (SSO Division – Location: Irvine, CA)
Parker Hannifin Corporation —Irvine, CA
- $27.09 - $45.14 an hour
- Overtime
- Computer Science
- Mid-level
- Trade school
- Paid parental leave
- Paid holidays
IT Support Analyst
TP-Link Systems Inc. —Irvine, CA
- $75,000 - $93,000 a year
- Full-time
- Mid-level
- Windows
- SharePoint
- Paid holidays
- Health insurance
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IT Support Specialist I
Virgin Galactic —Tustin, CA
- $49,920 - $69,160 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office

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Enrollment Tech Support Lead

ICONMA, LLC -
Newport Beach, CA

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Job Details

Contract
$45 - $50 an hour
15 hours ago

Benefits

Health insurance
Opportunities for advancement
Referral program

Qualifications

Managing technical support teams
Biometric systems
Smartphone (troubleshooting support)
Team supervision
Project documentation
Managing teams in a customer support role
Coaching
iOS
Windows
Incident Escalation
Supervising experience
Desktop (troubleshooting support)
Resolving technical support tickets
Smartsheet
Leading team collaboration initiatives
Technical writing
MFA
Digital project management boards
Cybersecurity
Desktop administration
Mobile devices

Full Job Description

Our Client, a Healthcare company, is looking for an Enrollment Tech Support Lead for their Newport Beach, CA location.

Responsibilities:

Coordinate daily assignments, coverage, enrollment stations, priorities, and workflow in alignment with the Cybersecurity Project Manager.
Provide hand son, white glove support for Microsoft passkey and WHfB enrollment alongside Level 1 Specialists.
Coach Level 1 Specialists on enrollment procedures, customer interactions, mobile device and WHfB support, Smartsheet documentation, and escalation processes.
Serve as the first escalation point for issues that cannot be resolved through standard Level 1 procedures.
Troubleshot common enrollment, mobile device, Windows workstation, passkey, and WHfB issues using approved procedures and knowledge resources.
Determine whether an issue is a standard support issue, should be routed to another IT support team, or requires Level 3 Cyber Engineering.
Escalate suspected authentication platform, policy, configuration, provisioning, identity, or other engineering related issues to Level 3 Cyber Engineering with complete supporting information.
Collect relevant user, device, error, enrollment, and troubleshooting details before escalation to reduce handoffs and accelerate resolution.
Monitor cohort enrollment activity and help ensure work is completed accurately, consistently, and on schedule.
Maintain and help ensure accurate Smartsheet tracking of enrollment status, exceptions, escalations, assignments, and follow up activities.
Identify recurring technical issues, resource constraints, user concerns, or process gaps and communicate them promptly to the Cybersecurity Project Manager.
Adjust cohort coverage based on enrollment volume, clinical operations, employee availability, and changing project needs.
Reinforce approved change management messaging and maintain a consistent white love experience across the assigned cohort.
Provide timely updates to the Cybersecurity Project Manager regarding cohort progress, blockers, escalations, and support needs.

Requirements:

Experience in customer service, helpdesk, technical support, field support, healthcare support, or another high touch user facing environment.
Previous experience serving as a team lead, shift lead, floor lead, trainer, escalation resource, or similar leadership role.
Strong leadership, communication, interpersonal, and customer service skills.
Strong familiarity with iOS and Android smartphones and mobile device navigation.
Comfortable supporting Windows workstations, mobile authentication, passkeys, WHfB, biometrics, PIN setup, device settings, QR codes, and browser workflows.
Strong troubleshooting and situational judgment, including the ability to determine when Level 3 Cyber Engineering support is required.
Ability to gather and document relevant technical information before escalating an issue.
Strong organization, documentation, accountability, and follow through.
Ability to coach Level 1 Specialists and provide direction during high volume or challenging situations.
Flexible and comfortable shifting staff or priorities based on changing enrollment needs.
Comfortable working in fast paced hospital and clinical environments.
Experience using Smartsheet or similar work management tools.
Previous healthcare, physician, executive, or other high touch customer support experience.
Experience supporting MFA, passkeys, WHfB, device enrollment, or largescale technology adoption initiatives.
Familiarity with Microsoft authentication, Microsoft 365, Entra ID, or identity and access management concepts.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

#mcb
#alljobs

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Refine Your Search

it support jobs in irvine ca

Enrollment Tech Support Lead

Desktop Support Technician – R&D Lab Environment

Associate Technical Account Manager

IT Support Analyst

Help Desk Technician

IT Technician (Field)

Helpdesk Technician

IT Support Specialist

INFORMATION TECHNOLOGY TECHNICIAN

IT Technician II

IT Support Technician

IT Support Specialist II

Support Engineer Level 1

Technical Desktop Support Irvine CA

IT & Helpdesk Manager

IT Specialist

IT Support Specialist (ISPOC)

PC Support Specialist (SSO Division – Location: Irvine, CA)

IT Support Analyst

IT Support Specialist I

I want to receive the latest job alert for it support in irvine ca

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