JOB DESCRIPTION
Do you enjoy leading teams, removing bottlenecks, and delivering a consistent, compliant processing experience for commercial real estate clients? If so, the Commercial Real Estate Processing Operations Manager role is a great fit!
As a Processing Operations Manager in Commercial Real Estate you will be responsible for day-to-day leadership of the processing function supporting commercial real estate products, with accountability for throughput, cycle times, quality, and control effectiveness. This leader translates credit and operational policy into executable procedures, manages capacity and prioritization across the pipeline, and ensures consistent customer and stakeholder experiences. The Processing Operations Manager owns operational execution and control discipline across the processing lifecycle. This includes establishing clear workflow standards, ensuring accurate and complete file documentation, enforcing compliance checkpoints, and maintaining transparent pipeline visibility for internal stakeholders.
The role partners closely with Credit, Underwriting, Sales/Relationship Management, Closing/Funding, Compliance, Quality Assurance, and Technology to maintain an efficient operating model and to drive measurable improvements in productivity, risk outcomes, and employee engagement.
Job Responsibilities:
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Lead a team of processors and loan coordinators; align daily priorities to business commitments and customer needs
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Set clear expectations for file readiness and documentation completeness before underwriting and closing handoffs
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Remove bottlenecks by diagnosing blockers, coordinating owners, and driving timely resolution across the pipeline
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Escalate exceptions with disciplined fact patterns, root-cause context, and recommended resolution paths
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Maintain a consistent operating cadence through huddles, pipeline reviews, productivity reporting, and issue routines
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Ensure processing adheres to internal policies and external regulatory requirements, including fair and consistent treatment
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Maintain audit-ready files by enforcing documentation standards, retention requirements, and control checkpoints
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Document, approve, and track exceptions to closure with clear ownership, timelines, and evidence standards
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Partner with Compliance and Quality Assurance to address findings, implement corrective actions, and improve controls
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Drive continuous improvement by mapping workflows, eliminating rework, and standardizing best practices across channels
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Identify automation and system enhancement opportunities; support testing, rollout, training, and adoption reinforcement
Required qualifications, skills, and capabilities
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Bachelor's degree or equivalent combination of education and relevant experience.
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5+ years of experience in loan/credit processing operations (consumer and/or commercial), including end-to-end file management and stakeholder coordination.
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2+ years of people leadership experience, with accountability for performance management, coaching, and workload planning.
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Demonstrated proficiency in regulated documentation practices, audit readiness, and operational controls within a financial institution setting.
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Strong written and verbal communication skills, including the ability to translate operational issues into executive-ready summaries and action plans.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
