Top 352 Service desk associate Jobs in Irvine Ca

Match Support Specialist
Big Brothers Big Sisters of Orange County & the Inland Empire —Santa Ana, CA
- $22 - $28 an hour
- Weekends as needed
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Sales Associate
European Wax Center —Irvine, CA
- $16.90 - $17.50 an hour
- Part-time
- Business development
- In-person
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Real Estate Receptionist Irvine
Utopia Management, Inc. —Irvine, CA
- $20 an hour
- Full-time
- Inventory management
- Customer service
- Computer literacy
- Mileage reimbursement
- Health insurance
Quick Apply
Front Desk Associate
Staybridge Suites Irvine - John Wayne Airport —Irvine, CA
- $19 - $21 an hour
- Temporary
- No experience needed
- Hotel
- In-person
Quick Apply
17h
Front Desk & Floor Associate
ImagineMinds LLC —Tustin, CA
- $24 - $25 an hour
- Part-time
- Working with children
- Children
- In-person
Quick Apply
11d
Front Desk Associate (Part-Time)
Pretend City Children's Museum —Irvine, CA
- $21 - $22 an hour
- Part-time
- Basic math
- High school diploma or GED
- Bachelor's degree
Quick Apply
7d
Front Desk Staff
LA Fitness —Irvine, CA
- From $16.90 an hour
- Part-time
- Computer literacy
- Computer skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Associate
United Defense Tactical - Corporate —Costa Mesa, CA
- $18 - $21 an hour
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- Employee discount
Quick Apply
Front Desk Agent
Sage Hospitality —Irvine, CA
- $20 an hour
- Full-time
- No experience needed
- English
- Hotel
- Health insurance
- Dental insurance
14d
Front Desk Receptionist/Sales Associate
American gym —Costa Mesa, CA
- $17.00 - $22.38 an hour
- Part-time
- Bilingual
- Customer service
- In-person
- Flexible schedule
Quick Apply
Front Desk Associate - Irvine
One Beauty Aesthetics —Irvine, CA
- $18 - $22 an hour
- Full-time
- HIPAA
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate - Pace Studio
Pace Studio —Fullerton, CA
- $18 - $20 an hour
- Part-time
- Ability to lift 25 pounds
- Entry level
Quick Apply
1d
Front Desk Associate - Marquee Park Place
Action Property Management —Irvine, CA
- $19 - $20 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate – MassageLuXe Irvine
MassageLuXe Irvine —Irvine, CA
- $17 - $20 an hour
- 8 hour shift
- Communication skills
- Entry level
- Retail sales
- Paid sick time
Quick Apply
Front Desk Sales Associate
Massage Envy —Irvine, CA
- $16.89 - $17.00 an hour + tips
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- 401(k)
Guest Service Representative Irvine
Extended Stay America —Irvine, CA
- $16.50 an hour
- Full-time
- Basic math
- English
- Hotel
Quick Apply
Service Associate
Trilogy Financial —Irvine, CA
- $25 - $28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
7d
Operations Associate
The Rinks Foundation —Irvine, CA
- $19.50 an hour
- Part-time
- Math
- 16+ years old
- Communication skills
10d
Front Desk Supervisor
JW Marriott Anaheim —Anaheim, CA
- $30 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Free parking
- Disability insurance
Quick Apply
Overnight Front Desk/Front Gate Associate (32-hours) - Marquee Park Place
Action Property Management —Irvine, CA
- $19 - $20 an hour
- Overnight shift
- Fair chance
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for service desk associate in irvine ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk associate jobs near irvine ca

Match Support Specialist

Big Brothers Big Sisters of Orange County & the Inland Empire -
Santa Ana, CA

Quick Apply

Job Details

Full-time
$22 - $28 an hour
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Spanish
Writing skills
Social work
English
Driver's License
Bachelor's degree
Case management
Human Services
Community relationship building

Full Job Description

Job Title: Match Support Specialist

Department: Program Support Services

Reports To: Associate Manager, Match Support

FLSA Status: Full-Time, Hourly, Non-Exempt

Schedule: Evening and weekend availability required (Tuesday-Wednesday hours are 11-7 PM)

Pay Rate: $22-28 an hour

Mission

Creating and supporting one-to-one mentoring relationships that ignite the power and promise of youth.

Vision

Through mentorship, all youth achieve their full potential.

Position Summary

The Match Support Specialist provides proactive, relationship-centered, and data-informed support to mentoring matches to promote child safety, strengthen developmental outcomes, and sustain long-term match relationships.

This role is designed to move beyond compliance monitoring toward an intentional model of wraparound engagement that supports youth, caregivers, and mentors as a connected support network. Match Support Specialists play a critical role in preventing premature match closures, reducing overall closure rates, and protecting the agency’s nationally recognized average match length of over four years.

Through coaching, early risk identification, resource navigation, and community connection, the Match Support Specialist strengthens match stability, enhances mentor and family experience, and contributes directly to youth success.

The Specialist manages an assigned caseload and is accountable for measurable outcomes including contact completion, retention indicators, referral engagement, survey compliance, satisfaction metrics, and match longevity.

Key ResponsibilitiesRetention, Stability, and Closure Prevention

Proactively monitor match relationship health to identify early signs of disengagement, stress, or risk.
Implement early intervention and coaching strategies to strengthen match resilience.
Develop stabilization approaches for matches experiencing challenges.
Conduct structured exit interviews to understand closure drivers and identify opportunities for re-engagement or program improvement.
Analyze closure patterns and contribute to organizational strategies that reduce preventable match terminations.
Support the maintenance of an average match length exceeding four years.

Wraparound Support and Resource Navigation

Identify youth and families who may benefit from additional support due to academic, social-emotional, environmental, or access-related barriers.
Conduct exploratory and coaching conversations during match contacts to better understand underlying needs impacting match stability or youth outcomes.
Provide intentional connections to internal programs including:
Mentor engagement and support resources
College and career readiness pathways
Family support and enrichment services
Share curated opportunities related to education, career exploration, youth enrichment, and family well-being.
Utilize survey data and relationship assessments to guide coaching and resource recommendations.

Mentor Engagement, Value, and Community Building

Ensure mentors feel supported, appreciated, and connected to the agency mission.
Provide mentors with practical tools and resources to strengthen relationship-building activities, including activity ideas, digital communication resources, and event opportunities.
Promote participation in community experiences such as Big Collective gatherings and match enrichment events.
Identify opportunities to recognize and celebrate mentors and families.
Coach mentors through relationship challenges using reflective listening, strengths-based guidance, and problem-solving support.
Encourage long-term volunteer engagement, satisfaction, and rematch potential.

Match Support Management

Manage an assigned caseload in alignment with agency service standards.
Conduct monthly, quarterly, and post-18-month support contacts
Complete 90-130 documented contacts and case notes monthly while maintaining at least a 90% contact completion rate.
Maintain accurate and timely case documentation.
Actively reduce backlog by staying on track with call completions

Survey, Data, and Outcome Monitoring

Administer and track required outcome surveys including RPI, SOR, YOS/COS, and other agency tools.
Achieve a minimum target of 65% for data collection and survey completion.
Use outcome data to inform intervention, coaching, and retention strategies.
Monitor trends related to match length, closure reasons, satisfaction, and engagement.

Engagement, Events, and Cross-Regional Collaboration

Support planning and attendance at in-person events (minimum one per month)
Engage directly with participants at events to strengthen program connection and gather feedback.
Collaborate across Orange County and Inland Empire teams to share best practices and improve service consistency.
Participate in continuous improvement initiatives focused on retention and youth outcomes.

Performance Metrics

90%+ monthly contact completion rate
Backlog reduction and caseload management compliance
Reduction in premature and overall match closures
Average match length maintenance and improvement
Referral connection and engagement outcomes
Survey completion and data quality targets
Participant, mentor, and family satisfaction measures
Community engagement and event participation

Qualifications

Bachelor’s degree in social work, human services, psychology, or related field, or equivalent work experience required.
1–2 years of experience in youth services, case management, or related environment.
Strong understanding of child development, family systems, and youth mentoring dynamics.
Experience working with diverse or high-need populations preferred.
Bilingual English/Spanish required.
Excellent communication, coaching, and conflict resolution skills.
Proficiency in Microsoft Office and database systems.
Valid driver’s license and reliable transportation required.
Ability to work evenings and weekends as needed.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
Must be able to communicate effectively, both verbally and in writing.
Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
Ability to travel to various sites, events, and meetings as required by the role.
May occasionally work in outdoor environments and be exposed to varying weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

● Routine office environment.

● Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Case management: 1 year (Required)

Language:

Spanish (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk associate jobs in irvine ca

Match Support Specialist

Sales Associate

Real Estate Receptionist Irvine

Front Desk Associate

Front Desk & Floor Associate

Front Desk Associate (Part-Time)

Front Desk Staff

Front Desk Associate

Front Desk Agent

Front Desk Receptionist/Sales Associate

Front Desk Associate - Irvine

Front Desk Associate - Pace Studio

Front Desk Associate - Marquee Park Place

Front Desk Associate – MassageLuXe Irvine

Front Desk Sales Associate

Guest Service Representative Irvine

Service Associate

Operations Associate

Front Desk Supervisor

Overnight Front Desk/Front Gate Associate (32-hours) - Marquee Park Place

I want to receive the latest job alert for service desk associate in irvine ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected