Top 664 Computer operations support Jobs in Irving, Tx

Junior Call Center Systems Administrator
DaBella —Irving, TX
- $70,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
4d
IT Support Specialist
West Star Aviation —Dallas, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Warehouse IT Support Associate
Wayfair —Lancaster, TX
- $20 - $27 an hour
- Full-time
- Google Workspace
- Computer literacy
- Windows
- Health savings account
- Paid holidays
Servicing Operations Support Analyst
Stellantis Financial Services US —Dallas, TX
- Overtime
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Opportunities for advancement
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Application Support Specialist
Jackson Walker —Dallas, TX
- Overtime
- Hybrid work
- Computer science
- Mid-level
- 3 years
Quick Apply
IT Support Engineer I, Ops Tech Solutions
Amazon.com Services LLC —Dallas, TX
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
11d
0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
Technology Operations Specialist II
Select Specialty Hospital - Dallas Downtown —DeSoto, TX
- Full-time
- Computer science
- Computer Science
- Hospital
- Dental insurance
- Paid time off
9d
Operational Support Analyst
ClinDCast LLC —Plano, TX
- Full-time
- 5 years
- Senior level
- Communication skills
Quick Apply
IT Support Specialist
Knighted Ventures —Dallas, TX
- $22 - $30 an hour
- Background check
- Hospitality
- Google Workspace
- Commuter assistance
- Health insurance
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Shared Services Field Operations Coordinator
2020 Companies, Inc. —Dallas, TX
- $17 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Paid holidays
- Employee assistance program
Quick Apply
Repair Operations Supervisor
Assurant —Irving, TX
- $56.20 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Support Engineer, IT
Houlihan Lokey —Dallas, TX
- $87,000 - $110,000 a year
- Full-time
- 6 years
- Bachelor of Science
- Mid-level
POS Help desk support
Retail Data Systems —Irving, TX
- $17 - $19 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
Desktop Support Technician II
iT1 —Irving, TX
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Administrator (Support & Operations)
HCLTech —Dallas, TX
- From $75,000 a year
- On call
- 7 years
- Microsoft Outlook
- Research
7d
IT Analyst - Sys Ops II
GEODIS Logistics LLC —Coppell, TX
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Dental insurance
Quick Apply
Network Operations Center (NOC) Operator
Lightning AI —Fort Worth, TX
- $75,000 - $85,000 a year
- Linux
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support II
INDUSTRIAL NETWORKING SOLUTIONS —Richardson, TX
- $70,000 - $80,000 a year
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
Quick Apply
IT Help Desk (DFW Only)
Alkami —Plano, TX
- $51,168 - $76,752 a year
- Full-time
- Hybrid work
- Computer Science
- Research
- Mid-level
- 401(k) matching
5d

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computer operations support jobs near irving, tx

Junior Call Center Systems Administrator

DaBella -
Irving, TX

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Job Details

Full-time
$70,000 - $80,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Pet insurance

Qualifications

Non-technical user support
Computer science
Data compliance
Bachelor's degree in information technology
Computer Science
Texting/chatbox tools
IT user and group management
Automation
Associate's degree in computer science
Technical documentation
Enterprise software
IT system monitoring
Regulatory compliance
System performance optimization
Training material drafting
Technology security practices
System maintenance
Salesforce Cloud
Analysis skills
IVR
Bachelor's degree
Associate's degree in information technology
Internal employee customer service
Cloud service support
Data access controls implementation
Scripting
Technical customer support solution
Organizational skills
Voice over internet protocol (VoIP) configuration
Telephone systems

Full Job Description

Location: Austin, TX or Dallas, TX

Schedule: Monday–Friday (Occasional on-call and after-hours support may be required based on business needs)
Work Arrangement: Fully On-Site (Up to 10% travel may be required)
Compensation: $70,000–$80,000 annually

Overview:

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise applications. This role assists with maintaining IVRs, queues, call flows, and SMS/chat channels, provides frontline user support and troubleshooting, and helps monitor and improve call center campaigns and workflows to ensure efficient operations and strong agent productivity.

What You'll do:

Administer and configure Five9 and other call center platforms, including integrations with Salesforce and enterprise applications.
Maintain and optimize IVRs, call queues, campaigns, dialing strategies, SMS/chat channels, communication workflows, call routing, agent skills, and campaign priorities to support daily operations.
Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring secure, efficient system access.
Monitor and fine-tune call pacing, system performance, and platform reliability to maximize productivity, improve connect rates, minimize dropped calls, and troubleshoot issues, escalating when needed.
Resolve call center agent system issues while providing exceptional customer service and support to end users and stakeholders.
Administer and support additional company phone systems to ensure reliable customer service and internal communications.
Maintain expertise across supported call center platforms and integrations, collaborating with the Enterprise Applications team to enhance Salesforce connectivity, platform performance, automation, and the overall agent experience.
Contribute to system improvement projects, document Standard Operating Procedures (SOPs), create user guides, and ensure compliance with data security, privacy, regulatory, and operational standards.

Qualifications:

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar Call
Center as a Service (CCaaS) platforms
Associates or Bachelor’s degree in information technology, computer science, or related field.
Equivalent experience may be considered
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:

Five9 or other CCaaS Certified administrator or similar certifications
Experience supporting or working in a high volume call center environment
Proficiency with Five9 studio including scripting, IVR design and campaign configuration
Understanding of Salesforce or similar CRM platforms and their integrations with call center
technologies
Experience with other CCaaS platforms (e.g. Genesys, NICE InContact, Talkdesk)
Experience administering Mitel Cloud or other cloud based VOIP systems
Documentation skills including SOPs, technical guides, and training materials

Benefits & Perks:

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

For more information, please visit DaBella.us

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most.

Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.

#INDCORPORATE

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Refine Your Search

computer operations support jobs in irving, tx

Junior Call Center Systems Administrator

IT Support Specialist

Warehouse IT Support Associate

Servicing Operations Support Analyst

Application Support Specialist

IT Support Engineer I, Ops Tech Solutions

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Technology Operations Specialist II

Operational Support Analyst

IT Support Specialist

Shared Services Field Operations Coordinator

Repair Operations Supervisor

Support Engineer, IT

POS Help desk support

Desktop Support Technician II

Administrator (Support & Operations)

IT Analyst - Sys Ops II

Network Operations Center (NOC) Operator

Technical Support II

IT Help Desk (DFW Only)

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