Top 2650 Customer experience specialist Jobs in Irving, Tx

Retention Specialist -Hybrid
Culligan Quench —Grapevine, TX
- $48,000 - $58,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Sales and Marketing Professional
D1 Sports Training- Park Cities —Dallas, TX
- $18 - $24 an hour
- Part-time
- Hybrid work
- Background check
- School experience
- CPR Certification
- Paid training
- Paid time off
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Administrative Specialist to support Software Development Department
Eagle Metal Products —Dallas, TX
- Full-time
- Bachelor of Science
- Mid-level
- Office
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8d
Customer Training Specialist
JobTread Software —Dallas, TX
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid training
- Health insurance
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Business Development Specialist
HomeStretch —Irving, TX
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Office
- Business development
- In-person
- Work from home
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7d
Customer Success Specialist I - Dallas, TX Market
R.S. Hughes Company Inc. —Dallas-Fort Worth, TX
- $24 - $26 an hour
- Full-time
- ERP systems
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Disability insurance
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Wholesale Customer Experience Specialist
CRAFTS GROUP LLC —Grand Prairie, TX
- $19 - $21 an hour
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
- Health insurance
- Dental insurance
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Customer Experience Specialist
LBB SPECIALTIES HOLDINGS LLC —Dallas, TX
- $21.20 - $24.04 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k) matching
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Customer Experience Specialist
Federation of State Medical Boards —Euless, TX
- Hybrid work
- Writing skills
- Mid-level
- Office
- Profit sharing
- Paid holidays
8d
Airport Customer Experience Specialist
DFW International Airport —Dallas-Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
6d
Sr. Customer Support Specialist (Remote)
Neumo Holdings LLC —Carrollton, TX
- Full-time
- Remote
- Computer science
- Computer Science
- Research
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2d
Customer Service Specialist
Astura Medical —Irving, TX
- $21 - $23 an hour
- Overtime
- Microsoft Outlook
- Mid-level
- 3 years
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Temporary Outbound Customer Care Specialist
American Heart Association —Dallas, TX
- $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- Typing
- Wellness program
- Paid holidays
6d
Specialist, Customer Care Resolutions
Synapse Health —Irving, TX
- $21 - $25 an hour
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Health insurance
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8d
Implementation Support Specialist
SmithRx —Plano, TX
- $23 - $27 an hour
- Remote
- Mid-level
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
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13d
Customer Experience Specialist- Private Label
American Leather Operations LLC —Dallas, TX
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- ERP systems
- English
CSP Engagement Specialist
Optum —Dallas, TX
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Microsoft Outlook
- Paid training
- AD&D insurance
NAS Customer Onboarding Specialist
Everon, LLC —Irving, TX
- Overtime
- Hybrid work
- Word processing
- Writing skills
- Basic math
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3d
Customer Success Specialist
ALTO USA LLC —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
Quick Apply
Customer Guide Engagement Specialist
Guidehealth —Dallas, TX
- $20 - $22 an hour
- Full-time
- Remote
- HIPAA
- English
- Research
- Paid parental leave
- Disability insurance

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Retention Specialist -Hybrid

Culligan Quench -
Grapevine, TX

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Job Details

Full-time
$48,000 - $58,000 a year

Benefits

Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Deal closing
Objection handling (sales technique)
Microsoft Excel
Sales contract management
Microsoft Outlook
Customer retention strategy
De-escalation techniques
Conflict de-escalation
Client relationship development
Sales management systems proficiency
Contracts
CRM system proficiency
Standard operating procedures (SOPs)

Full Job Description

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

About the Role

The Hybrid Retention Specialist plays a critical revenue-protection role in handling customer cancellation requests and preventing churn. This position requires strong consultative skills, empathy, and the ability to understand customer concerns, work collaboratively with internal teams to resolve barriers, and finalize modified agreements that strengthen retention.

The ideal candidate is commutable to our Grapevine, TX office location and will combine professional communication with execution discipline, excelling at objection handling, de-escalation, and closing conversations to move retained customers toward implementation. Success requires collaboration across Service, Operations, and Billing teams to remove friction and demonstrate renewed value within established frameworks.

Key Responsibilities

Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement

Required Qualifications

2+ years of professional experience in sales, account management, customer retention, or customer success
Demonstrated ability to handle objections, de-escalate difficult conversations, and convert cancellation intent into renewals or contract modifications
Strong ability to drive conversations to closure, finalize agreements, and move customers toward implementation
Commitment to following documented processes, standard operating procedures, and established retention pathways
Excellent verbal and written communication skills with ability to tailor messages to different audiences
Strong proficiency with CRM systems (Salesforce preferred) and ability to learn new platforms quickly
Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
Exceptional organizational skills, ability to multi-task, and thrive in a fast-paced, results-driven environment

Preferred Qualifications

Experience in B2B SaaS, subscription, or recurring revenue business models
Familiarity with water treatment, water technology, or environmental sustainability industries
Experience with negotiation frameworks, pricing flexibility, or contract modification

Benefits

Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits

Role Highlights

Hybrid work model
Career progression opportunities
Coaching and professional development

Quench offers salary, commission, benefits, and incentive awards.

We are proud to be an Equal Opportunity Employer.

Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Refine Your Search

customer experience specialist jobs in irving, tx

Retention Specialist -Hybrid

Sales and Marketing Professional

Administrative Specialist to support Software Development Department

Customer Training Specialist

Business Development Specialist

Customer Success Specialist I - Dallas, TX Market

Wholesale Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Airport Customer Experience Specialist

Sr. Customer Support Specialist (Remote)

Customer Service Specialist

Temporary Outbound Customer Care Specialist

Specialist, Customer Care Resolutions

Implementation Support Specialist

Customer Experience Specialist- Private Label

CSP Engagement Specialist

NAS Customer Onboarding Specialist

Customer Success Specialist

Customer Guide Engagement Specialist

I want to receive the latest job alert for customer experience specialist in irving, tx

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