Top 2020 Customer service representative Jobs in Irving, Tx

Customer Care Representative, PSA (Work Onsite)
Collectors —Plano, TX
- $19.50 - $21.50 an hour
- Email
- Research
- US work authorization
- Ability to sit for extended periods
- Commuter assistance
- Paid holidays
Bilingual ONLY – Texas ONLY – Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $15 an hour
- Night shift
- Remote
- Computer skills
- Communication skills
- Entry level
- Paid training
- Work from home
Employee Experience Associate
Alto —Dallas, TX
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Client Success Representative (P&C Insurance)
The Phoenix Insurance —Dallas, TX
- From $45,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
11d
Verizon Representative
6M Executives —Dallas, TX
- $45,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- In-person
Quick Apply
12d
Call Center Representative - Roadside Assistance
AAA Texas LLC —Coppell, TX
- $18.85 - $20.74 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Typing
- Paid parental leave
- Health insurance
TEXAS only - Work at Home Call Center Representative
InfoCision Management Corp. —Texas
- $10 an hour
- Night shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
GCFR - Customer Service Representative (Southeast) Remote-
Copart —Dallas, TX
- $16.04 - $24.00 an hour
- Overtime
- Remote
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Employee stock purchase plan
Quick Apply
3d
Care Navigator
Care Continuity —Irving, TX
- $17 - $20 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Temporary Outbound Customer Care Specialist
American Heart Association —Dallas, TX
- $17.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Fair chance
- Typing
- Wellness program
- Paid holidays
4d
Customer Care Advisor
NCD —Dallas, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
PT Remote Customer Service Representative
Copart —Dallas, TX
- $16.04 - $24.00 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock purchase plan
- 401(k)
Quick Apply
6d
CUSTOMER SERVICE SPECIALIST
K & N ENGINEERING INC —Grand Prairie, TX
- $19 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
4d
Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Fort Worth, TX
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Customer Service Rep I
WebTPA —Irving, TX
- $18 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Wellness program
- Disability insurance
12d
Resolution Advisor, Client Services
Louis Vuitton —Irving, TX
- $23 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
- Disability insurance
- Health insurance
Client Advisor - Client Services
Louis Vuitton —Irving, TX
- From $20 an hour
- Weekends as needed
- Mid-level
- Office
- Communication skills
- Disability insurance
- Health insurance
Customer Service Representative - Insurance
ACSC Management Services Inc —Coppell, TX
- $23 - $25 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- High school diploma or GED
- Paid parental leave
- Health insurance
10d
Customer Service Representative
Lotus Executives —Dallas, TX
- $18.07 - $22.99 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
23h
Contact Center Representative
Systems Integration, Inc. —Dallas, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply

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Customer Care Representative, PSA (Work Onsite)

Collectors -
Plano, TX

Apply Now

Job Details

Full-time
$19.50 - $21.50 an hour

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Live chat
Foreign language proficiency
Computer operation
Outbound sales
Google Docs
Email customer support
Promoting products
Texting/chatbox tools
Phone communication
Customer order taking
Client inquiry handling
In-person customer service
Slack
Research
Post-sales issue resolution
Salesforce Cloud
Customer service through social media
Computer skills
CRM system proficiency
Customer interaction during outreach
Email support
Entry level
Client interaction via phone calls

Full Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re on the lookout for PSA Customer Care Representatives to join our PSA Customer Care team to provide world class customer care to our customers around the world.

Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.

You’ll answer customer inquiries for Collectors supporting the PSA Vault and the eBay teams. As a Customer Care Representative, you will provide service information while resolving customer concerns over the phone, through email, on social media, through Live Chat, on Collectors message boards and in person when needed.

You'll report to the Customer Care Manager and work full-time onsite 5 days a week from our Plano, TX location .

Work shift: 9am-7pm CST, 4 days a week

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

Provide timely responses to customer inquiries while meeting standard contact center metrics
Respond and resolve concerns received from customers via written correspondence, email, social media, Live Chat and through Collectors message boards
Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions
Sell and place orders for memberships and supplies
Research and resolve complaints or issues according to company policies and procedures
Make calls to follow up on questions, complaints and issues
Participate in outbound call campaigns to retain and engage customers
Attend trade shows as company representative to assist in order processing with submissions
Provide general office support
Representatives will strive to earn praise from customers regarding the high quality care they provide via email, written correspondence, Live Chat and social media in particular

Who You Are:

1-2 years of customer service experience required, preferably within a contact center environment
Fluent in English. Ability to read and comprehend instructions, correspondence, and memos; ability to write correspondence
Fluency in other written and spoken languages is a plus
Google Docs, DialPad, SalesForce, Slack experience preferred
Familiarity with standard concepts, practices, and procedures within our particular field
Ability to understand and relay company policies and procedures
Excellent oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Responds to customer letters, emails, social media posts, Live Chat and message board posts in a professional, clear manner
Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments, earns praise from customers
Identifies and resolves problems in a timely manner; works well in group problem solving situations

Physical Requirements:

Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use : Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing : Ability to sit or stand for extended periods of time

Hourly Rate :

The reasonable estimated hourly rate for this position is $19.50 - $21.50 Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .

If you are based in California, you can read information for California residents here .

Apply Now

Refine Your Search

customer service representative jobs in irving, tx

Customer Care Representative, PSA (Work Onsite)

Bilingual ONLY – Texas ONLY – Work at Home Call Center Representative

Employee Experience Associate

Client Success Representative (P&C Insurance)

Verizon Representative

Call Center Representative - Roadside Assistance

TEXAS only - Work at Home Call Center Representative

GCFR - Customer Service Representative (Southeast) Remote-

Care Navigator

Temporary Outbound Customer Care Specialist

Customer Care Advisor

PT Remote Customer Service Representative

CUSTOMER SERVICE SPECIALIST

Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

Customer Service Rep I

Resolution Advisor, Client Services

Client Advisor - Client Services

Customer Service Representative - Insurance

Customer Service Representative

Contact Center Representative

I want to receive the latest job alert for customer service representative in irving, tx

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