Top 50 Helpdesk manager Jobs in Irving, Tx

Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
2d
Information Technology Support Specialist
The King's University —Southlake, TX
- Part-time
- Classroom
- Mid-level
- Windows
Quick Apply
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
11d
EHR Support Desk Coordinator
StrideCare —Addison, TX
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Mid-level
Quick Apply
11d
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
IT Helpdesk Technician
AEG- Corporate —Addison, TX
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
4d
Tier 1 Support Analyst
Willow Bridge Property Company —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Business
- Health insurance
- Dental insurance
3d
IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
Website Support Specialist
Apex Service Partners —Irving, TX
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Service Desk Manager
Alliance Defending Freedom —Dallas, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
4d
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $27 - $32 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Supervisor, IT
The Specialty Alliance —Southlake, TX
- $65 - $80 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
8d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
IT Manager
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Bachelor of Science
- Adults
- Bachelor's degree
Quick Apply
Manager - ERP/SIS Support
Arlington Independent School District —Arlington, TX
- School experience
- Microsoft Outlook
- ERP systems
Technology Support Specialist
Coppell ISD —Coppell, TX
- Classroom
- Computer science
- Clean driving record
4d
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Application Support Specialist
Cresa —Dallas, TX
- Full-time
- Analysis skills
- Organizational skills
- Communication skills
Quick Apply
2d

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helpdesk manager jobs near irving, tx

Help Desk Analyst

Methodist Health System -
Dallas, TX

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Computer operation
English
High school diploma or GED
Internal employee customer service
Productivity software
IT department experience

Full Job Description

Hours of Work :

11a - 930p

Days Of Week :

Wednesday - Saturday

Work Shift :

Job Description :

Your Job:

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System

Your Job Requirements:

High School Diploma or Equivalent required.
Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
Related technical school or military experience accepted.
Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
Previous experience in Healthcare Information Services preferred.
Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
Customer service oriented with demonstrated skills in service recovery.
Ability to work any hours to support 24 × 7 operations.
Availability to travel between campuses

Your Job Responsibilities:

Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
Maintain highly accurate trouble ticket entries in the Help Desk software system
Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

Great Place to Work Certified 2026-2027
Glassdoor’s Best Places to Work 2025 & 2026
Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026
TIME’s Best Companies for Future Leaders 2025 & 2026
Newsweek’s America’s Most Admired Workplaces 2026
Glassdoor’s Best-Led Companies 2025
Fortune Best Workplaces in Health Care 2025
Military Friendly Gold Employer 2025
Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025
Newsweek’s Americas Greatest Workplaces 2025

Apply Now

Refine Your Search

helpdesk manager jobs in irving, tx

Help Desk Analyst

Information Technology Support Specialist

Helpdesk Specialist

Learning Technology Consultant

EHR Support Desk Coordinator

IT Service Delivery & End User Operations Manager

IT Helpdesk Technician

Tier 1 Support Analyst

IT Support Services Manager

Website Support Specialist

Service Desk Manager

IT Service Desk Lead

Supervisor, IT

Tier 1, IT Help Desk Support

IT Support Specialist

IT Manager

Manager - ERP/SIS Support

Technology Support Specialist

IT Helpdesk Support

Application Support Specialist

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