Top 84 It service manager Jobs in Irving, Tx

IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
IT Service Delivery & End User Operations Manager
Scottish Rite for Children —Dallas, TX
- Weekends as needed
- Hospital
- 5 years
- Analysis skills
Manager, Information Assurance Services (SOC Focus)
Aprio —Dallas, TX
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Manager Information Services -Integration Design
Christus Health —Irving, TX
- Full-time
- Computer science
- Computer Science
- System design
3d
Manager Information Services - IM Application Development
Christus Health —Irving, TX
- Full-time
- Computer science
- Computer Science
- System design
Service Desk Manager
Alliance Defending Freedom —Dallas, TX
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
13d
Service Delivery Manager (Data Center Hardware)
Computacenter —Plano, TX
- $135,000 - $165,000 a year
- 5 years
- Bachelor's degree
- Travel
Check Cashing and Money Services Manager
Populus Financial Group, Inc. —Irving, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Paid time off
Quick Apply
Service Delivery Project Manager (Remote)
DataBank —Dallas, TX
- Full-time
- Remote
- Mid-level
- Communication skills
- Time management
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Senior Service Delivery Manager
Fujitsu —Richardson, TX
- $136,920 - $176,040 a year
- Azure
- Computer Science
- 11+ years
- 401(k)
Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC
AWS Security Assurance Services LLC —Dallas, TX
- $175,100 - $236,900 a year
- Full-time
- Computer science
- Computer Science
- Sales
- AD&D insurance
- Health insurance
0000008652.IT MANAGER III.INFO TECH SERVICES
Dallas County —Dallas, TX
- Full-time
- Clean driving record
- Computer Science
- 3 years
Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Senior Engagement Manager, Professional Services, AWSI
Amazon Web Services, Inc. —Dallas, TX
- $153,600 - $207,700 a year
- Full-time
- 5 years
- AWS
- Presentation skills
- AD&D insurance
- Health insurance
Manager Tech Services-Nuclear
Vistra Corporate Services Company —Irving, TX
- Online Application
- Hybrid work
- Computer science
- Computer Science
- 3 years
Principal Engagement Manager, Professional Services, US SDT EM Services Practice
Amazon Web Services, Inc. —Dallas, TX
- $182,700 - $247,200 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Health insurance
Assistant Manager- Service Delivery
Toyota Tsusho Systems —Plano, TX
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Analysis skills
Quick Apply
Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences
Amazon Web Services, Inc. —Dallas, TX
- $201,000 - $299,200 a year
- Full-time
- Computer science
- Azure
- Oracle
- AD&D insurance
- Health insurance
Service Delivery Manager - Plano, Texas- Onsite
Nile Global Inc —Plano, TX
- Full-time
- Computer Science
- Bachelor's degree
- In-person
Quick Apply

I want to receive the latest job alert for it service manager in irving, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service manager jobs near irving, tx

IT Support Services Manager

City of Garland -
Garland, TX

Apply Now

Job Details

Full-time
$102,042.72 - $137,794.65 a year

Qualifications

Bachelor's degree
Non-CDL Class C

Full Job Description

Summary

Responsible for providing leadership for the Information Technology Support Services team to ensure reliable, responsive, and customer-focused technology support. Leads strategy, administration, delivery and continuous improvement of end-user technology services, including the IT Service Desk, desktop and mobile support, M365 services, endpoint management, hardware lifecycle management, Audio-Visual and customer experience initiatives. Oversees service delivery, ITSM tool, while ensuring technology services support organizational goals and business operations. Collaborates across other Information Technology divisions and may lead or support initiatives in other technology disciplines as needed to meet the needs of the City of Garland.

Pay Range: $102,042.72 - 137,794.65 (Depending on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide technical and managerial guidance for assigned area to include coaching, performance management and customer service expectations.
Review operational requests, service improvements, projects, and technology initiatives; determine resource allocation based on priorities and organizational needs.
Analyze end-user technology services, operational performance and customer requirements to recommend solutions that improve service delivery, security, disaster recovery and customer service.
Conduct trends analysis of incidents, service requests, customer satisfaction, and operational metrics to identify opportunities for process improvement, training, automation, and continual service improvement.
Develop and recommend procedures by which efficiencies can be gained to reduce costs and increase work capacity.
Review contracts, negotiate purchase price, legal terms and payment schedules and obtain input from managing director and legal counsel for vendor contracts.
Prepare documentation for procurement of hardware, software, or services to develop and recommend procedures for citywide IT asset inventory maintenance.
Compile and manage documentation of systems, standards, policies, and procedures.
Manage the resolution of complex customer issues, service disruptions, and major incidents by coordinating internal technical teams, vendors, and business stakeholders to restore and minimize operational impacts.
Prepare and submit operational budget and cost estimates for proposed projects to senior management.
Direct the daily operations of the support teams to ensure timely resolution of incidents, service requests and delivery of excellent customer service.
Oversee the administration, support, performance and training of Microsoft 365 services that impact the customers.
Oversee the administration, support, lifecycle management and maintenance of the City’s Audio Visual and collaboration technologies, including council chambers, conference rooms and other enterprise AV solutions.
Establish, monitor and report on key service delivery metrics to ensure fulfillment and operational success.

Minimum Qualifications

Four-year college degree
7 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

Four-year college degree in Information Technology, Computer Science, Business or related field of study
7 - 10 years experience in Information Technology including project management
2 - 3 years supervisory experience.

Knowledge, Skills & Abilities:

Demonstrate ability to plan, develop, and maintain technology requirements for hardware, software, and users.
Comprehensive knowledge of M365 administration and collaboration technologies. Knowledge of ITIL and ITSM principles and best practices.
Experience managing Service Desk operations, incident management, request fulfillment, asset management and knowledge management.
Strong customer service and relationship management skills.
Ability to follow project management methodology for managing IT projects.

Licenses and Certifications

Valid Class C Texas Driver's License

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

Apply Now

Refine Your Search

it service manager jobs in irving, tx

IT Support Services Manager

IT Service Delivery & End User Operations Manager

Manager, Information Assurance Services (SOC Focus)

Manager Information Services -Integration Design

Manager Information Services - IM Application Development

Service Desk Manager

Service Delivery Manager (Data Center Hardware)

Check Cashing and Money Services Manager

Service Delivery Project Manager (Remote)

IT Service Desk Lead

Senior Service Delivery Manager

Sr. Sec & Compliance Eng Mgr, AWS Security Assurance Services, LLC

0000008652.IT MANAGER III.INFO TECH SERVICES

Manager - Technology Support Services (2025-2026)

Senior Engagement Manager, Professional Services, AWSI

Manager Tech Services-Nuclear

Principal Engagement Manager, Professional Services, US SDT EM Services Practice

Assistant Manager- Service Delivery

Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences

Service Delivery Manager - Plano, Texas- Onsite

I want to receive the latest job alert for it service manager in irving, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected