At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
Director of Operations
Irving, Texas
The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.
You will...
- Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
- Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
- Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
- Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
- Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
- Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
- Create a positive team dynamic that encourages all employees in the fulfillment center to:
- Provide timely feedback to direct/indirect reports.
- Drive positive change within the facility
- Adapt to the ever-changing business needs and ensure that the team does the same
- Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture.
You are...
- Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
- Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
- Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
You have...
- 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
- Bachelor's Degree required - Master's preferred
- Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
- Familiarity with FSMA, HACCP, SQF
- APICS CPIM or CSCP certification (preferred)
- Demonstrated ability to effectively motivate, develop and manage 2000+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
- Deep knowledge of Lean and Agile Production
- Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
- Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
- Excitement for working in an environment with a high level of ambiguity and change
- Interest in spending most of your time on the shop floor and working directly with all levels of staff
- Demonstrated success at delivering new product initiatives in both a large company and start-up environments
- Strong continuous improvement skills
- A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
- Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
- Proven ability to quickly adapt to business needs
- Willing to work weekends and/or night shifts when needed
- High level of integrity and ethics
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Every plate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
This position is also eligible for the HelloFresh equity plan.
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
