Top 59 Manager audio & technical solutions Jobs in Irving, Tx

IT Support Services Manager
City of Garland —Garland, TX
- $102,042.72 - $137,794.65 a year
- Full-time
- Computer Science
- Inventory management
- Maintenance
Advanced Technical Support Group Engineer- Remote
Crestron Electronics Inc. —Plano, TX
- $77,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Windows
- Paid holidays
- Disability insurance
Hotel Technology Manager
Omni Hotels & Resorts —Dallas, TX
- Full-time
- Mid-level
- Product management
- Contracts
Quick Apply
Project Manager (Audio / Mixer)
Harman International —Richardson, TX
- $108,750 - $159,500 a year
- Full-time
- 7 years
- Engineering
- Pass drug screening
- Paid holidays
- Disability insurance
Project Manager
CBX Solutions —Dallas, TX
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
AUDIO VISUAL TECHNICIAN (ON CALL)
Eurest —Richardson, TX
- $25 - $40 an hour
- Urgently hiring
- Background check
- Mid-level
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Engineering Opportunities - Talent Pipeline
Diversified —Dallas, TX
- Email
- Remote
- System design
- Bachelor's degree
- Experience equivalent to degree accepted
- Commuter assistance
- AD&D insurance
Quick Apply
General Manager
Control Systems, Inc —Arlington, TX
- $150,000 - $350,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Arlington, TX
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Audio and Visual Engineer Senior
Texas Capital Bank —Richardson, TX
- Weekends as needed
- 5 years
- System design
- Office
- Wellness program
- Paid holidays
Senior Data Specialist
Contact Government Services, LLC —Dallas, TX
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
ATM Field Service Technician
NuSource —Dallas, TX
- $22 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quality Manager
Heads Up Technologies —Addison, TX
- Full-time
- Engineering
- US work authorization
- In-person
- Health savings account
- AD&D insurance
Quick Apply
Manager, Quality Engineering - Unified Communications
Crestron Electronics Inc. —Plano, TX
- $133,100 - $215,600 a year
- Full-time
- 5 years
- Analysis skills
- Mentoring
- Paid holidays
- Disability insurance
Copywriter
Sena Technologies Inc —Irving, TX
- Mid-level
Quick Apply
9d
Event Senior Technical Lead, Audio Visual - Gaylord Texan
Encore Global —Grapevine, TX
- $17.21 - $22.37 an hour
- Weekends as needed
- Customer service
- Mid-level
- Hotel
Installer - Banking Equipment
Convergint Technologies LLC —Carrollton, TX
- Full-time
- No high school diploma
- Mid-level
- High school diploma or GED
- Wellness program
- Paid parental leave
Field Technician Lead
Davis Technology Management —Dallas-Fort Worth, TX
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Mentoring
- Senior level
Digital Marketing Specialist
APTIM —Dallas, TX
- $36.00 - $40.87 an hour
- Microsoft Excel
- Marketing
- Research
- Paid holidays
- Disability insurance
Quick Apply
AV/IT/Tradeshow Project Manager
SMARTSOURCE —Dallas, TX
- Weekends as needed
- Customer service
- Mid-level
- 3 years
Quick Apply

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manager audio & technical solutions jobs near irving, tx

IT Support Services Manager

City of Garland -
Garland, TX

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Job Details

Full-time
$102,042.72 - $137,794.65 a year

Qualifications

Bachelor's degree
Non-CDL Class C

Full Job Description

Summary

Responsible for providing leadership for the Information Technology Support Services team to ensure reliable, responsive, and customer-focused technology support. Leads strategy, administration, delivery and continuous improvement of end-user technology services, including the IT Service Desk, desktop and mobile support, M365 services, endpoint management, hardware lifecycle management, Audio-Visual and customer experience initiatives. Oversees service delivery, ITSM tool, while ensuring technology services support organizational goals and business operations. Collaborates across other Information Technology divisions and may lead or support initiatives in other technology disciplines as needed to meet the needs of the City of Garland.

Pay Range: $102,042.72 - 137,794.65 (Depending on qualifications and experience)

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provide technical and managerial guidance for assigned area to include coaching, performance management and customer service expectations.
Review operational requests, service improvements, projects, and technology initiatives; determine resource allocation based on priorities and organizational needs.
Analyze end-user technology services, operational performance and customer requirements to recommend solutions that improve service delivery, security, disaster recovery and customer service.
Conduct trends analysis of incidents, service requests, customer satisfaction, and operational metrics to identify opportunities for process improvement, training, automation, and continual service improvement.
Develop and recommend procedures by which efficiencies can be gained to reduce costs and increase work capacity.
Review contracts, negotiate purchase price, legal terms and payment schedules and obtain input from managing director and legal counsel for vendor contracts.
Prepare documentation for procurement of hardware, software, or services to develop and recommend procedures for citywide IT asset inventory maintenance.
Compile and manage documentation of systems, standards, policies, and procedures.
Manage the resolution of complex customer issues, service disruptions, and major incidents by coordinating internal technical teams, vendors, and business stakeholders to restore and minimize operational impacts.
Prepare and submit operational budget and cost estimates for proposed projects to senior management.
Direct the daily operations of the support teams to ensure timely resolution of incidents, service requests and delivery of excellent customer service.
Oversee the administration, support, performance and training of Microsoft 365 services that impact the customers.
Oversee the administration, support, lifecycle management and maintenance of the City’s Audio Visual and collaboration technologies, including council chambers, conference rooms and other enterprise AV solutions.
Establish, monitor and report on key service delivery metrics to ensure fulfillment and operational success.

Minimum Qualifications

Four-year college degree
7 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

Four-year college degree in Information Technology, Computer Science, Business or related field of study
7 - 10 years experience in Information Technology including project management
2 - 3 years supervisory experience.

Knowledge, Skills & Abilities:

Demonstrate ability to plan, develop, and maintain technology requirements for hardware, software, and users.
Comprehensive knowledge of M365 administration and collaboration technologies. Knowledge of ITIL and ITSM principles and best practices.
Experience managing Service Desk operations, incident management, request fulfillment, asset management and knowledge management.
Strong customer service and relationship management skills.
Ability to follow project management methodology for managing IT projects.

Licenses and Certifications

Valid Class C Texas Driver's License

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

Apply Now

Refine Your Search

manager audio & technical solutions jobs in irving, tx

IT Support Services Manager

Advanced Technical Support Group Engineer- Remote

Hotel Technology Manager

Project Manager (Audio / Mixer)

Project Manager

AUDIO VISUAL TECHNICIAN (ON CALL)

Engineering Opportunities - Talent Pipeline

General Manager

IT Help Desk Tier 1 - Bilingual

Audio and Visual Engineer Senior

Senior Data Specialist

ATM Field Service Technician

Quality Manager

Manager, Quality Engineering - Unified Communications

Copywriter

Event Senior Technical Lead, Audio Visual - Gaylord Texan

Installer - Banking Equipment

Field Technician Lead

Digital Marketing Specialist

AV/IT/Tradeshow Project Manager

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