Top 681 Network operations technician Jobs in Irving, Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
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Network Support Technician
Inserso Corporation —Irving, TX
- Full-time
- Mid-level
- Travel
- US work authorization
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Data Install Technician
Integrated Technology Solutions —Dallas, TX
- $20 - $30 an hour
- Full-time
- Customer service
- Mid-level
- Power tools
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9d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Coppell, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Avionics Technician
Gilat Stellar Blu —Fort Worth, TX
- $26 - $28 an hour
- Full-time
- English
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
10d
Mental Health Technician
Medical City Green Oaks Hospital —Dallas, TX
- PRN
- Psychiatry
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Irving, TX
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Office
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8d
Network Operations Center (NOC) Operator
Lightning AI —Fort Worth, TX
- $75,000 - $85,000 a year
- Linux
- Communication skills
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
1d
Technology Support Specialist
Coppell ISD —Coppell, TX
- Classroom
- Computer science
- Clean driving record
4d
Critical Operations Technician I
QTS Data Centers —Irving, TX
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
10d
Help Desk Technician
Lemonov Integrated Systems —Addison, TX
- $50,000 - $55,000 a year
- Email
- Computer Science
- Software troubleshooting
- No experience needed
- Paid holidays
- Paid time off
Quick Apply
3d
Campus Technician (26-27 SY) - Districtwide
Irving Independent School District —Irving, TX
- $21.12 - $31.70 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Unit Secretary - Med-Surg
Medical City Arlington —Arlington, TX
- Full-time
- Medical-Surgical
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
Copy of Desktop Support Technician
American Technology Services —Irving, TX
- $0 a year
- Full-time
- Remote
- Azure
- Windows
- Bachelor's degree
Quick Apply
IT Warehouse Technician
Community Choice Financial Family of Brands —Carrollton, TX
- Full-time
- Mid-level
- High school diploma or GED
- Warehouse
- Paid training
- Health savings account
4d
IT Support Technician (part-time)
American Airlines Center —Dallas, TX
- $58,572.80 a year
- Part-time
- Mid-level
- Windows
- 3 years
Quick Apply
Lead - Floor Operations
Walmart —Lancaster, TX
- $25.75 - $30.25 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Jr. Network Technician
Technologent —Dallas-Fort Worth, TX
- Contract
- Travel
- 1 year
- Communication skills
Quick Apply

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Help Desk Supervisor

M3 Networks
Southlake, TX

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

Quick Apply

Refine Your Search

network operations technician jobs in irving, tx

Help Desk Supervisor

Network Support Technician

Data Install Technician

Now Hiring IT and Telecom Field Technicians

Avionics Technician

Mental Health Technician

Service Desk Technician

Network Operations Center (NOC) Operator

Help Desk Analyst

Technology Support Specialist

Critical Operations Technician I

Help Desk Technician

Campus Technician (26-27 SY) - Districtwide

Unit Secretary - Med-Surg

Level 1 Help Desk Technician

Copy of Desktop Support Technician

IT Warehouse Technician

IT Support Technician (part-time)

Lead - Floor Operations

Jr. Network Technician

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