Top 6344 Program supervisor Jobs in Irving, Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor
Rudolph Foods Co Inc —Dallas, TX
- $65,000 - $85,000 a year
- Full-time
- Spanish
- English
- Mid-level
Operations Supervisor
Performance Team —Cedar Hill, TX
- $62,000 - $67,000 a year
- Email
- Mid-level
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
5d
Operations Supervisor
Performance Team —Cedar Hill, TX
- $62,000 - $67,000 a year
- Email
- Mid-level
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
5d
Online Order Filling Team Supervisor
Walmart —Plano, TX
- $19.50 - $32.50 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
APS In Home Supervisor I/II
Dept of Family & Protectve Svc —Grand Prairie, TX
- $4,801.16 - $7,761.50 a month
- Online Application
- Background check
- Research
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Warehouse Supervisor
CJ Logistics —Arlington, TX
- $68,640 - $74,899 a year
- Full-time
- Mid-level
- Bachelor's degree
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Guardianship Supervisor I
Health & Human Services Comm —Dallas, TX
- $4,523.16 - $7,253.83 a month
- Weekends as needed
- Hybrid work
- 5 years
- Writing skills
- Mid-level
- Health insurance
- 401(k)
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5d
Logistics Supervisor
BAE Systems Inc. —Dallas, TX
- $75,254 - $127,930 a year
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Stocking Team Supervisor
Walmart —Grand Prairie, TX
- $19.50 - $32.50 an hour
- Full-time
- High school
- Mid-level
- Forklift
- Paid jury duty
- Disability insurance
Quality Assurance Supervisor
DHL —Arlington, TX
- $55,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Apparel Team Supervisor
Walmart —Arlington, TX
- $19.50 - $32.50 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Customer Care Supervisor
Culligan Quench —Grapevine, TX
- $57,143 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Client Success Supervisor
Anderson Business Advisors —Dallas, TX
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Production Supervisor 3rd Shift
Kraft Heinz Company —Garland, TX
- $77,800 - $97,300 a year
- Mid-level
- High school diploma or GED
- Associate's degree
- AD&D insurance
- Paid holidays
Retail Supervisor-Irving Mall
Bath & Body Works —Irving, TX
- $17 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Store discount
- Paid parental leave
1d
Behavioral Health Care Team Manager
Reema Health —Dallas, TX
- $78,000 - $83,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Pass drug screening
- Mileage reimbursement
- Paid parental leave
Quick Apply
8d
Corrugator Supervisor
International Paper —Carrollton, TX
- $69,500 - $92,600 a year
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
8d
Regional Manager
Health & Human Services Comm —Fort Worth, TX
- $6,377.50 - $8,581.66 a month
- Online Application
- Up to 50% travel
- 5 years
- Writing skills
- Health insurance
- Opportunities for advancement
Quick Apply
6d
Community Manager
Asset Living —Arlington, TX
- $85,000 - $95,000 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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program supervisor jobs near irving, tx

Help Desk Supervisor

M3 Networks
Southlake, TX

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Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

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Refine Your Search

program supervisor jobs in irving, tx

Help Desk Supervisor

Production Supervisor

Operations Supervisor

Operations Supervisor

Online Order Filling Team Supervisor

APS In Home Supervisor I/II

Warehouse Supervisor

Guardianship Supervisor I

Logistics Supervisor

Stocking Team Supervisor

Quality Assurance Supervisor

Apparel Team Supervisor

Customer Care Supervisor

Client Success Supervisor

Production Supervisor 3rd Shift

Retail Supervisor-Irving Mall

Behavioral Health Care Team Manager

Corrugator Supervisor

Regional Manager

Community Manager

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