Top 85 Remote help desk Jobs in Irving, Tx

Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
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Patient Success Advocate - Weekends
Cadence Health —Dallas, TX
- $23 - $25 an hour
- Weekends as needed
- Remote
- Entry level
- Paid parental leave
- Health insurance
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6d
Patient Success Advocate - Weekdays
Cadence Health —Dallas, TX
- $20 - $22 an hour
- Monday to Friday
- Remote
- Entry level
- Paid parental leave
- Health insurance
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6d
Technician - IT Service Desk
Sunoco LP —Dallas, TX
- Full-time
- Office
- Windows
- High school diploma or GED
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1d
IT Help Desk specialist
Intratek Computer Inc —Dallas-Fort Worth, TX
- Up to $25 an hour
- Contract
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
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IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
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IT Support Specialist
Advancial Federal Credit Union —Irving, TX
- $30 - $38 an hour
- Full-time
- Hybrid work
- Inventory management
- Research
- Trade school
- Health insurance
- 401(k)
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5h
Service Desk Analyst
IDR, Inc. —Plano, TX
- $23 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
2h
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
IT Technician
Endodontic Practice Partners —Dallas, TX
- Full-time
- Remote
- Dental office
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
State Bank of Texas —Irving, TX
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
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IT Help Desk Professional
Kimley-Horn —Dallas, TX
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
6d
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Support Specialist
DuraServ Corp —Coppell, TX
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
IT Support Specialist
AT&T Performing Arts Center —Dallas, TX
- $48,000 - $58,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
IT System Support Technician I (Information Technology)
The University of St. Augustine for Health Sciences —Dallas, TX
- $19 - $26 an hour
- Evenings as needed
- Classroom
- Maintenance
- Windows
- Paid holidays
- Disability insurance
Help Desk Technician
ACH Child and Family Services —Fort Worth, TX
- HIPAA
- Mid-level
- Windows
Quick Apply

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remote help desk jobs near irving, tx

Help Desk Supervisor

M3 Networks
Southlake, TX

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Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Managing technical support teams
Service agreement management
Teamwork
Managing teams in a customer support role
Team leadership
Incident Escalation
Performance management
Team development
Supervising experience
Customer support ticket management
Management reporting
Process management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Help Desk Supervisor

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership
- You're a technician First
- Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
- Actively work tickets across all levels including complex and escalated issues.
- Serve as the primary escalation point for service desk incidents and client concerns.
- Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support
- Manage escalated tickets with urgency, professionalism, and clear communication.
- Communicate directly with VIP and executive level clients to address concerns and set expectations.
- Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality
- Create, implement, monitor, and report on Service Level Agreements.
- Ensure ongoing SLA compliance across response times, resolution times, and service quality.
- Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
- Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement
- Lead the implementation, optimization, and auditing of the ticketing system.
- Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
- Identify inefficiencies and implement practical improvements that support scalability and consistency.
- Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration
- Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
- Coach, develop, and hold service desk staff accountable to performance and communication standards.
- Support onboarding and ongoing skill development for service desk team members.
- Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work
- Participate in internal projects related to service delivery, tools, and process improvements.
- Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
- Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support
- Partner with service delivery leadership to support and execute quarterly business goals.
- Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
- Track and report progress toward quarterly goals while identifying risks early.
- Balance service quality with efficiency to support profitability and scalability.
- Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications
- Minimum of 5 years experience working in a Managed Services Provider environment.
- Minimum of 5 years experience in a management or supervisory role.
- Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
- Proven experience handling escalations and complex technical issues.
- Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
- Experience creating, managing, and reporting on Service Level Agreements.
- Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like
- Service Level Agreements are consistently met or exceeded without technician burnout.
- Escalations decrease over time due to improved process, coaching, and clarity.
- The service desk operates predictably and supports quarterly business objectives.
- Leadership has clear visibility into service performance, risks, and capacity.

Final NoteThis role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program

Work Location: Hybrid remote in Southlake, TX 76092

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Refine Your Search

remote help desk jobs in irving, tx

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