Top 1071 Service support analyst Jobs in Irving, Tx

Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
7d
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
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Application Support Analyst
FleetPride, Inc. —Irving, TX
- Weekends as needed
- Salesforce
- Mid-level
- Bachelor's degree
Quick Apply
Technical Support Analyst
Arctic Information Technology —Plano, TX
- Full-time
- Mid-level
- Office
- Windows
Tier 1 Support Analyst
Willow Bridge Property Company —Dallas, TX
- Full-time
- Computer literacy
- Residential
- Business
- Health insurance
- Dental insurance
9d
Member Support Quality Analyst
SmithRx —Plano, TX
- $54,400 - $64,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid parental leave
Quick Apply
6d
Sr. Product Support Analyst
McKesson —Irving, TX
- $28 - $30 an hour
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Employee stock purchase plan
Desktop Support Analyst II
Catalyst Corporate Fede —Plano, TX
- Full-time
- Mid-level
- Office
- Analysis skills
- Free parking
- AD&D insurance
Quick Apply
9d
Salesforce Support Analyst III
Lennar —Irving, TX
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
10d
Entry Level - After Hours Analyst
Voxai Solutions Inc —Coppell, TX
- $20 - $24 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Help Desk Analyst
Methodist Health System —Dallas, TX
- Weekends as needed
- Computer science
- Computer Science
- Military
7d
Technical Analyst
Medical City Fort Worth —Fort Worth, TX
- Full-time
- Mid-level
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Network and Infrastructure Support Analyst
Heidelberg Materials —Irving, TX
- $84,900.00 - $113,193.33 a year
- Full-time
- 5 years
- Windows
- Continuous improvement
- Health savings account
- AD&D insurance
Service Support Analyst
PBS Systems —Arlington, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
13d
IT Support Analyst
The Loan Store, Inc. —Plano, TX
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
Quick Apply
Medical Claim Analyst
Optum —Dallas, TX
- $18 - $32 an hour
- Overtime
- Remote
- 18 years or older
- Microsoft Outlook
- Computer literacy
- On-the-job training
1d
Operations Analyst, Transplant Service Center
UT Southwestern —Dallas, TX
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Technical Support Analyst
Printpack Inc —Grand Prairie, TX
- Email
- Microsoft Access
- Mid-level
- SharePoint
Telco Support Tier II Analyst
Ensign Services —Dallas, TX
- $28 - $30 an hour
- Full-time
- Maintenance
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Product Support Analyst
Orion180 Insurance Services, LLC —Irving, TX
- Full-time
- Mid-level
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply

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service support analyst jobs near irving, tx

Service Desk Analyst

Kronia Technologies
Dallas, TX

Quick Apply

Job Details

Full-time
$25 - $45 an hour
7 days ago

Benefits

Paid time off

Qualifications

Desktop computer repair
Endpoint Security
SSO
Cloud identity and access management (IAM)
Knowledge management
Customer communication
Google Sheets
Google Docs
Google Drive
Content creation for technical audiences
Smartphone (troubleshooting support)
IT user and group management
Automation
Data permissions
Standard Operating Procedures (SOPs) implementation
Laptop (troubleshooting support)
Encryption
Hardware maintenance
Operating system updates
Mid-level
Incident Escalation
Bash
Patch management
Cloud service support
Zendesk
Task prioritization
Desktop (troubleshooting support)
Computer management
Customer support ticket management
macOS administration

Full Job Description

Tier 1 Service Desk Analyst

Kronia® is looking for a Tier 1 Service Desk Analyst to join a growing IT operations team responsible for delivering high-quality technical support across modern enterprise environments.

The ideal candidate will provide first-line technical support, assisting end users with hardware, software, and access-related requests while supporting device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments. This role requires a proactive, customer-focused professional who enjoys troubleshooting technical issues, delivering excellent customer service, and collaborating with cross-functional IT teams.

This is a full-time, onsite position based in the Dallas/Fort Worth, TX area. The selected candidate will alternate between two office locations alongside an existing member of the client's IT team.

You'll be doing:

Provide Tier 1 technical support for hardware, software, operating systems, and cloud-based services.
Troubleshoot and resolve end-user issues related to desktops, laptops, peripherals, mobile devices, and applications.
Configure, deploy, and maintain macOS and Windows devices using Jamf Pro and Microsoft Intune.
Ensure endpoint compliance with security policies, encryption standards, and mobile device management (MDM) requirements.
Administer Google Workspace, including user accounts, groups, permissions, and basic security settings.
Support end-user requests related to Gmail, Google Drive, Docs, Sheets, Calendar, and the Google Admin Console.
Assist with system maintenance, patch management, OS deployments, and routine IT operations.
Set up new employees with appropriate hardware, software, and access permissions.
Execute user offboarding procedures, including access revocation, data backup coordination, and hardware return tracking.
Escalate complex technical issues to Tier 2 or Tier 3 teams when appropriate.
Create and maintain internal documentation, knowledge base articles, and standard operating procedures (SOPs).
Collaborate closely with systems administrators, security teams, and other IT staff to ensure a seamless end-user experience.

The skills you bring:

Experience in a Tier 1 Service Desk, Help Desk, Desktop Support, or IT Support role.
Experience administering or supporting Google Workspace.
Familiarity with Jamf Pro for macOS device management and Microsoft Intune for Windows endpoint management.
Working knowledge of macOS and Windows 10/11 environments.
Familiarity with SSO, MDM, identity and access management, and endpoint compliance concepts.
Basic understanding of networking concepts, VPNs, and troubleshooting methodologies.
Ability to create and maintain clear technical documentation and SOPs.
Experience with Zendesk or similar IT service management platforms.
Exposure to scripting or automation using PowerShell or Bash is a plus.
Strong communication, customer service, problem-solving, and organizational skills.
Detail-oriented with the ability to prioritize and manage multiple requests effectively.

Tipo de puesto: Tiempo completo

Sueldo: $25.00 - $45.00 la hora

Beneficios:

Paid time off

Lugar de trabajo: Empleo presencial

Quick Apply

Refine Your Search

service support analyst jobs in irving, tx

Service Desk Analyst

Restaurant POS Service Analyst

Application Support Analyst

Technical Support Analyst

Tier 1 Support Analyst

Member Support Quality Analyst

Sr. Product Support Analyst

Desktop Support Analyst II

Salesforce Support Analyst III

Entry Level - After Hours Analyst

Help Desk Analyst

Technical Analyst

Network and Infrastructure Support Analyst

Service Support Analyst

IT Support Analyst

Medical Claim Analyst

Operations Analyst, Transplant Service Center

Technical Support Analyst

Telco Support Tier II Analyst

Product Support Analyst

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