ON-SITE SUPERVISOR JOB DESCRIPTION & EXPECTATIONS
Job Title: On-Site Supervisor
Reports to: On-Site Manager
Job Purpose: The On-Site Supervisor assists the On-site Manager (and other On-Site Supervisors on the team) in optimizing efforts to service the customer in a high-quality, cost-effective manner through screening, assigning, and overseeing the Agency associates.
MUST BE BILINGUAL (Spanish & English)
I. Essential Duties and Responsibilities:
The On-site Supervisor is expected to:
With Respect to the On-Site Manager
· Be a point of contact and trust for the On-Site Manager to handle the day-to-day on-site supervisory activities.
· Alert the On-site Manager at once of any serious incident or situation at the client’s site even when the On-site Manager is not at work.
· Be a liaison between the On-site Manager and the customer when the On-site Manager is not at the site but must rely on the On-Site Supervisor for customer service fulfillment.
· Be able to fully bring the On-site Manager up to speed on any and all important complete or incomplete tasks as well as noteworthy situations that transpired during the On-Site Manager’s absence.
· Follow through completely and correctly with directives given by the On-Site Manager.
· Follow up with the On-Site Manager regarding tasks issued for verification of proper execution.
· Seek On-Site Manager’s guidance and expertise when handling a precarious situation.
· Request more hands-on training if unsure of how to thoroughly and accurately perform a task.
· Be proactive and suggest ideas to the On-Site Manager to improve internal and operational on-site processes.
· Notify the On-Site Manager of addressed yet unmitigated issues with other On-Site Supervisors or among the on-site team members before they escalate further.
· Give the On-Site Manager advanced notice regarding personal needs in order for the on-site team schedule to be adjusted and communicated to the customer in a timely manner.
With Respect to the Area Manager
· Be a point of contact and trust for the Area Manager when the On-Site Manager is not at the client’s site.
· Alert at once the Area Manager of any serious incident or situation at the client’s site if unable to contact the On-site Manager.
· Notify Area Manager of issues with another On-site Supervisor or among the on-site team members that have been addressed with the On-Site Manager but remain unmitigated.
With Respect to the Customer
· Be a point of contact and trust for the local customer supervisory and management staff through building strong communication and business relationships.
· Have answers to the customer’s inquiries and speak intelligently.
· Be a liaison between the customer and the rest of the branch office team.
· Be acquainted with the customer’s Key Performance Indicators as those relate to Epic Personnel Partners, LLC in order to ensure that the on-site team as a whole meets all expectations.
· Attend operational or HR meetings with the customer when the On-Site Manager is unavailable and report the discussed points to the On-Site Manager to ensure that the on-site team is fully kept abreast of the customer’s expectations.
· Ensure that directives given by the customer are faithfully conveyed to the On-Site Manager (and the rest of the team) for execution.
With Respect to the Branch Office
· Be a point of contact and trust for the branch team members to communicate to them in a timely manner our customer’s request for manpower and any other needs.
· Provide detailed assignment information from the customer in order to provide effective customer service and ensure orders are filled with quality placements.
· Provide the branch office staff with feedback on the quality of associates dispatched to the warehouse in an effort to finetune the caliber of the workforce responsible for carrying out the customer’s orders.
· Develop a stellar work relationship with the branch office staff, understanding the significance of rapid communication.
With Respect to the On-site Team
· Show willingness to account for your work performance to the On-Site Manager and the rest of the on-site team.
· Adhere to all staffing policies and work procedures as well as those of the customer.
· Always display a can-do attitude.
· Demonstrate diplomacy by displaying problem-solving skills when dealing with various personalities and tensions on the on-site team.
- Request that the On-site Manager hold on-site meetings when necessary to review processes, discuss ideas, solve problems, and support team building.
· Develop an amicable work relationship with the on-site team to promote a productive work environment.
· Step in to assist other on-site team members with their tasks without being asked.
· Be keenly aware of all the tasks and projects at hand in order to track progress and meet deadlines.
- Assess properly which requests and tasks take priority in order to meet deliverables.
· Request assistance from other teammates if necessary to ensure work completion by deadline.
· Perform all tasks assigned in accordance with Epic’s standard.
· Send the end-of-shift handoff to ensure that all team members are in the loop on task completion and progress status.
· Conduct physical and electronic audits regularly to confirm that all associates’ work history is properly documented and maintained in the management database.
- Log detailed and thorough information regarding the associates’ attendance, performance and work history in the management database.
- Track associates’ time and attendance to ensure proper logging of time worked in order to guarantee accurate payroll processing.
· Track and incorporate all payroll-related activities aside from time and attendance in order to ensure accurate reporting for payment.
- Compile statistical/trending Agency data.
- Conduct research to understand and describe causal factors and possible solutions for all trending reports produced for both Epic upper management and the customer.
· Troubleshoot and provide solutions to work-related problems as they arise.
· Create and maintain an organized work area in order to optimize work productivity and efficiency.
- Organize and maintain filing system, correspondences and other records.
- Conduct incident/injury investigations.
- Answer phone calls and check online/landline voicemails on the landline to promptly address business matters.
With Respect to Epic “The Company”
· Properly evaluate day-to-day activities, incidents and circumstances to assess risks and to address them correctly as well as in a timely fashion in order to protect the Company.
· Spend significant amount of time in the associates’ work area to ensure they work safely in order to avoid worker’s compensation claims.
· Suggest ideas in order to improve internal and operational on-site processes in an effort to support company growth.
· Suggest and/or create agency associate retention programs to ensure optimum customer service.
· Assist On-Site Manager in troubleshooting and providing solutions to work-related problems as they arise in order to avoid customer service failure and on-site supervisory attrition.
· Assist with unemployment claims as directed by the Company.
· Assist with Worker’s Compensation claims as directed by the Company.
· Assist with litigations as directed by the Corporate Office staff.
· Identify opportunities for company growth.
With Respect to Agency Associates
- Oversee the Agency associates at the client’s site.
- Give a thorough tour of the warehouse and properly screen new associates in order to determine the best job placement.
- Certify new associates on Powered Industrial Trucks such as ride-on electric pallet-jacks and forklifts.
- Monitor associates on the warehouse floor to ensure that all safety guidelines and work/performance requirements are being met by associates.
- Submit a daily Safety Walk report detailing the safety measures taken throughout the day to ensure employee safety.
- Engage in professional and meaningful interactions with associates in order to foster a welcoming and friendly work environment.
- Recognize good and exemplary associates.
- Follow through promptly with associates’ requests and follow up with them.
- Coach associates on the fulfillment of their daily job duties.
- Issue corrective actions to associates.
- End associates’ assignment or terminate their employment.
- Conduct safety start-up meetings.
- Coordinate associates’ schedule.
II. Requirements:
The On-Site Supervisor is expected to:
- Be well-rounded, able to perform any and all on-site related duties.
- Be proactive, able to anticipate problems before they occur to provide an alternative and better course of action.
- Follow through on corporate staff and On-site Manager’s requests and report back.
- Follow through on branch office staff’s requests and report back.
- Follow through on client’s requests and report back.
- Follow through on associates’ requests and report back.
- Anticipate client’s needs.
- Be committed to taking a stance to defend and put first Epic Personnel Partners, LLC’s policies.
- Prioritize tasks correctly to ensure that deadlines are met.
- Respond to email communication in a timely manner.
- Return business phone calls promptly.
- Convey information articulately.
- Possess good and effective interpersonal skills to deal with all levels of work relationships.
- Resolve problems and tensions that arise within on-site team.
- Be flexible regarding the schedule.
- Be available to work additional hours.
- Be on call as needed.
- Be well-groomed, wear the Epic Personnel Partners, LLC gear and wear work boots (above ankle and slip resistant).
III. Work Environment:
The On-Site Supervisor is expected to:
· Be able to work in a distribution center environment with a variation of temperatures from freezing to hot room temperature.
· Work well under pressure.
· Work well in a fast-paced environment.
· Be able to work well with a demanding customer.
· Be able to oversee confidently, firmly and compassionately warehouse associates from all walks of life.
IV. Computer Skills:
The On-Site Supervisor is expected to:
- Be proficient in the use of Microsoft Products such as Outlook, Teams, OneNote, Word, Excel and Planner.
- Have knowledge of Time Management Software such as AMG, Novatime, Bullhorn Time & Expense and Jantek.
- Have knowledge of Applicant Tracking System such as Avionte, Avionte Bold, JobDiva and Bullhorn.
V. Education:
The On-Site Supervisor is expected to:
- Have a minimum of high school diploma or equivalent.
- Aspire to grow through regular acquisition of new management and leadership skills.
VI. Physical Demands:
The On-Site Manager is expected to:
· Be able to lift 10lbs to 50lbs.
· Sit at a desk for long periods of time when needed.
· Walk on concrete warehouse floor for extended periods of time.
The physical demands described here are representative of those that must be met by an On-site Manager to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable On-site Managers with disabilities to perform the essential functions of the position.
Disclaimer:
This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. On-Site Supervisors may be asked to perform other duties as required.
Epic Personnel Partners, LLC is proud to be an Equal Opportunity Employer, and as such we comply with all state and federal anti-discrimination laws. We gladly provide reasonable accommodation or assistance to On-Site Supervisors upon request.
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health savings account
Language:
Work Location: In person
