Top 784 System manager call center Jobs in Irving, Tx

Call Center Manager
Serenity Mental Health Centers —Farmers Branch, TX
- Pass drug screening
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance
Quick Apply
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Siding Specialist- Dallas Fort Worth Metroplex
Wausau Supply Co —Fort Worth, TX
- Full-time
- Construction site
- Mid-level
- Office
- Continuing education credits
- Health savings account
Collections Manager
Arra Finance —Carrollton, TX
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health savings account
- AD&D insurance
Quick Apply
Sr. Director, Ambulatory RNs
UT Southwestern —Dallas, TX
- Full-time
- Nursing
- RN License
- 5 years
- Paid parental leave
- Paid holidays
Building Engineer
Lincoln Property Company —Fort Worth, TX
- On call
- Background check
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
7d
Building Engineer
Lincoln Property Company —Dallas, TX
- On call
- Background check
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
6d
Financial Services Representative (Bilingual)
WFC Limited Partnership —Irving, TX
- $15 - $16 an hour
- Extended hours
- Hospitality
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
2d
Account Executive - End User Sales
Miner, LTD —Dallas, TX
- $70,000 - $90,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Journeyman Electrician
Lawton Group —Carrollton, TX
- $34 - $36 an hour
- 8 hour shift
- Background check
- Clean driving record
- Construction site
- Fuel card
- Paid holidays
Quick Apply
3d
Full Time Lead CT/Radiology Tech
Surepoint Medical Centers —Richardson, TX
- Weekends as needed
- Background check
- Vital signs
- Computer literacy
Quick Apply
Apartment Property Manager
LUMA Residential —Irving, TX
- From $68,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Health savings account
Quick Apply
Overstaff Financial Services Representative (Bilingual)
WFC Limited Partnership —Dallas, TX
- $15 - $18 an hour
- Extended hours
- Hospitality
- Spanish
- English
- Paid holidays
- Disability insurance
Quick Apply
2d
Apartment Service Technician
LUMA Residential —Fort Worth, TX
- From $25 an hour
- On call
- English
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Collections Specialist
Kings III Emergency Communications —Coppell, TX
- $20 an hour
- Full-time
- Mid-level
- Microsoft Office
- 3 years
- Wellness program
- Health savings account
3d
Inside Sales Representative- Texas
Infinite Pipeline —Texas
- $13.75 an hour
- Full-time
- Remote
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Registered Nurse - CVOR
Methodist Health System —Dallas, TX
- Full-time
- Acute care
- Nursing
- RN License
Aviation Classroom Trainer
ABM Industries —Dallas-Fort Worth, TX
- $17 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Driver's License
- 401(k)
Automotive Claims Adjuster-Bilingual English/French
Veritas Global Protection Services, Inc —Texas
- $25.50 - $29.50 an hour
- 8 hour shift
- Computer literacy
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
RN Pediatric ICU - Seasonal
Medical City Dallas —Dallas, TX
- $60 an hour
- PRN
- Surgery
- Mid-level
- Critical & Intensive Care
- Employee stock purchase plan
- Disability insurance
Quick Apply

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system manager call center jobs near irving, tx

Call Center Manager

Serenity Mental Health Centers -
Farmers Branch, TX

Quick Apply

Job Details

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer communication
Patient scheduling systems
Managing teams in a customer support role
Customer satisfaction tracking
HIPAA
Frontline customer support management
Crisis management (risk management strategy)
Performance management
Team development
Patient experience leadership
Incident response (Crisis management methodologies)
Health information regulatory compliance
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
Clinical confidentiality policies
Customer satisfaction improvement
Call center management
Team motivation (leadership skill)

Full Job Description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.

The Role: Call Center Manager | Las Colinas, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You’ll Be Doing:

Supervise and coach call center team to deliver top-tier patient service
Improve call center metrics while ensuring quality patient interactions
Monitor and analyze call center performance data to drive continuous improvement
Create and maintain standard operating procedures for patient communication
Lead training initiatives on healthcare regulations and company policies
Collaborate with clinical teams to ensure seamless patient care coordination
Manage schedules to ensure coverage across all time zones
Handle escalated patient concerns with empathy and resolution focus
Ensure HIPAA compliance and patient confidentiality in all interactions

What You Need:

7+ years of call center management experience, healthcare setting strongly preferred
Solid working knowledge of Workforce Management systems and practices
Excellence in developing and motivating customer service teams
Data-driven approach to performance management and process improvement
Track record of improving customer satisfaction metrics and team performance
Crisis management experience and ability to handle sensitive situations
Experience with healthcare scheduling systems and EMR platforms a plus
Strong understanding of HIPAA regulations and healthcare compliance requirements

Why You’ll Love Working at Serenity:

Competitive pay based on experience
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) – because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Employee Referral Program
Opportunity for advancement and professional development

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

Quick Apply

Refine Your Search

system manager call center jobs in irving, tx

Call Center Manager

Correspondence Team Manager, Client Service Center

Siding Specialist- Dallas Fort Worth Metroplex

Collections Manager

Sr. Director, Ambulatory RNs

Building Engineer

Building Engineer

Financial Services Representative (Bilingual)

Account Executive - End User Sales

Journeyman Electrician

Full Time Lead CT/Radiology Tech

Apartment Property Manager

Overstaff Financial Services Representative (Bilingual)

Apartment Service Technician

Collections Specialist

Inside Sales Representative- Texas

Registered Nurse - CVOR

Aviation Classroom Trainer

Automotive Claims Adjuster-Bilingual English/French

RN Pediatric ICU - Seasonal

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