Top 38 Technical support manager Jobs in Irving, Tx

Plano Executive Support Team Lead
PepsiCo —Plano, TX
- $93,500 - $156,450 a year
- 7 years
- Office
- Travel
- Paid parental leave
- Health insurance
Pharmacy Support Account Manager
Liberty Software —Lewisville, TX
- From $29 an hour
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
CUSTOMER SUPPORT SUPERVISOR
Tarrant County, TX —Tarrant County, TX
- $85,720.44 - $94,292.38 a year
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
IT Support Lead
Raising Cane's —Plano, TX
- Full-time
- Office
- Senior level
Quick Apply
Technical Support Engineering Manager - SmartPay
Jack Henry & Associates —Allen, TX
- On call
- Hybrid work
- 7 years
- Research
- Office
Customer Support & Services Manager
Safran —Grand Prairie, TX
- Full-time
- Office
- Master's degree
- 8 years
Customer Support Manager (Super Puma)
Airbus Helicopters, Inc. —Grand Prairie, TX
- Email
- 6 years
- Ability to walk for extended periods
- Office
- Profit sharing
- Paid parental leave
9d
Program Manager/Training Lead
Contact Government Services, LLC —Dallas, TX
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Product Success Manager
Per Scholas —Dallas, TX
- $70,000 - $75,000 a year
- Remote
- Salesforce
- Mid-level
- Product management
- Paid parental leave
- AD&D insurance
Quick Apply
Mgr Technical Support / Mgr Engineering Services
Atmos Energy —Dallas, TX
- Full-time
- 5 years
- Computer literacy
- Office
11d
Manager, Sales and Customer Service
Macy’s —Dallas, TX
- $59,115 - $98,385 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
5d
Technical Support Lead
AYC GROUP LLC —Dallas, TX
- $18 - $25 an hour
- Full-time
- Team management
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Technical Account Manager
DivergeIT —Plano, TX
- $22 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Technology Support Lead - MQ Series
JPMorganChase —Plano, TX
- Full-time
- 5 years
- System design
- Windows
- Health insurance
- Tuition reimbursement
CSP Learning & Training Lead, Sales Advancement
Jacobs —Dallas, TX
- $80,000 - $95,000 a year
- Remote
- Mid-level
- Project management
- Bachelor's degree
- Paid holidays
- Health insurance
TECHNICAL LEAD L1
Wipro Limited —Plano, TX
- $60,000 - $135,000 a year
- On call
- 5 years
- Pass drug screening
- Senior level
- Disability insurance
- Health insurance
Sr. Manager – Data & AI Support Engineering
Databricks —Plano, TX
- On call
- Azure
- Java
- SQL
Business Manager - Senior Associate
JPMorganChase —Plano, TX
- Full-time
- Research
- Mid-level
- US work authorization
- Health insurance
- Tuition reimbursement
Workday Payroll AMS Lead Consultant
Mercer —Dallas, TX
- $111 an hour
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Health insurance
- 401(k)
Customer Service Manager (PW engine line)
BP Aero —Irving, TX
- Full-time
- Mid-level
- SharePoint
- Experience equivalent to degree accepted
- Health insurance
- 401(k)

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Plano Executive Support Team Lead

PepsiCo -
Plano, TX

Apply Now

Job Details

$93,500 - $156,450 a year

Benefits

Paid parental leave
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Managing technical support teams
Network troubleshooting
Smartphone (troubleshooting support)
Project management experience in technology
Technical documentation
Laptop (troubleshooting support)
iOS
Productivity software support
Desktop (troubleshooting support)
Leading team collaboration initiatives
Managing projects
Productivity software
Business requirements
Desktop administration
Technical writing experience within technology
Team motivation (leadership skill)
IT department experience
Mobile devices

Full Job Description

Overview:

This role serves as the onsite Executive Support Lead based in Plano, acting as both the face of IT for the Plano HQ location and the voice of the customer within IT. It requires a strong blend of technical and business expertise, along with an executive-level customer service skill set. The individual must be able to effectively balance business requirements with IT standards while acting with urgency to support C-suite executives. Success in this role depends on the ability to navigate PepsiCo’s business and technology processes efficiently and effectively.

Responsibilities:

Primary support responsibilities for the top 15 PepsiCo Plano Based leaders and their executive administrators.
Primary responsibilities for all IT related projects where executive support is needed.
Primary responsibilities for support of large executive meetings.
Ensure proactive IT assistance for the c suite executives within PepsiCo.
Execute testing and implementation of all new technology utilized by Executives and their Admins
Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
Establish trust with customer base and maintain confidentiality.
Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives.
Guide users through IT processes, applications, and end-user tools.
15% travel for meeting services support offsite supporting executive user base and meeting services with IT support.

Compensation and Benefits:

The expected compensation range for this position is between $93,500 - $156,450.
Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications:

Minimum 7+ years IT support experience at a company of similar size and complexity as PepsiCo.
Minimum 3+ years supporting C Suite executives.

Mandatory Technical Skills:

Highly proficient with complete Microsoft tools suite.
Deep knowledge of configuring and supporting iOS mobile devices.
Strong IT troubleshooting skills and advanced understanding of laptop/desktop hardware support.
Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
College Degree or Technical certifications preferred.

Mandatory Non-Technical Skills:

Highly motivated individual who is organizationally savvy and possesses a strong executive presence.
Ability to coordinate and direct activities across multiple teams.
Strong team/project management abilities.
A strong leader with experience bringing others along.
Provide leadership presence among all levels within the organization.
Excellent communication both written and verbal including technical writing experience.
Ability to work well in a fast-paced environment, effectively multitask, and make quick & confident decisions.
Be empowered to make quick decisions.
Effectively work directly with all levels of associates handling all IT Operational requirements.
Must be Org Savvy and possess executive presence.
Be empowered to make quick and confident decisions.
Lead and influence both business and IT teams with no reporting lines.

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.

Apply Now

Refine Your Search

technical support manager jobs in irving, tx

Plano Executive Support Team Lead

Pharmacy Support Account Manager

CUSTOMER SUPPORT SUPERVISOR

IT Support Lead

Technical Support Engineering Manager - SmartPay

Customer Support & Services Manager

Customer Support Manager (Super Puma)

Program Manager/Training Lead

Product Success Manager

Mgr Technical Support / Mgr Engineering Services

Manager, Sales and Customer Service

Technical Support Lead

Technical Account Manager

Technology Support Lead - MQ Series

CSP Learning & Training Lead, Sales Advancement

TECHNICAL LEAD L1

Sr. Manager – Data & AI Support Engineering

Business Manager - Senior Associate

Workday Payroll AMS Lead Consultant

Customer Service Manager (PW engine line)

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