JOB SUMMARY:
Under general supervision, the Utility Billing Clerk provides customer service to callers and visitors to the department and provides support to the department. This is accomplished by greeting customers, answering questions, providing assistance, and researching information. Other duties include taking payments for services, entering payments, and processing monies for deposit.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Receives and processes utility payments from the public, including mail, counter, and phone payments.
Identifies, verifies, and maintains accounts or records per cash receipts or billings.
Assists in the maintenance of individual customer accounts, such as setting up new accounts, posting payments to accounts, and generating work orders.
Answers customer inquiries, both in person and on the phone, regarding account status, fees, and billing policies.
Processes payments and deposits from other City departments.
Balances cash drawer daily for deposit.
Maintains documentation by processing information, filing, and storing data.
May perform other related duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES REQUIRED:
Skill in the use of a personal computer and the ability to use various types of standard office equipment.
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Skill in processing payments accurately and with attention to detail.
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Must have basic knowledge of accounting clerical methods, forms, and techniques.
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Ability to work effectively and patiently with internal and external customers/citizens.
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Ability to work successfully as a member of a team and independently with moderate supervision.
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- Ability to type 35 words per minute and use a 10-key proficiently.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or equivalent plus one to two (1-2) years of experience in water billing or related field is required. An equivalent combination of education and experience may be considered. Must possess a valid Texas Driver’s license with a good driving record.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Sitting, walking, and standing, some pushing/pulling, lifting and carrying up to 35 pounds; grip 45 pounds; repetitive movement of wrist and fingers during computer data input; reaching; 50-100% of day using computer; bending, squatting, kneeling, stair climbing, fine motor manipulation. Maintains static posture during sitting. Works indoors in a controlled environment 80% of the time, but may perform some functions outdoors for special events.
Pre-employment screening includes, but is not limited to, Drug Screen, Physical Examination, Credit Check, Motor Vehicle Review, and applicable Background Checks.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship, and without presenting a direct threat to the safety of the applicant or others.
