Top 4624 Customer service supervisor Jobs in Irving Tx

Emergency Dispatch Center Supervisor - 3rd Shift
Kings III Emergency Communications —Coppell, TX
- $25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
13d
Customer Service Department Manager - Bilingual
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Paid holidays
- Health insurance
Correspondence Team Manager, Client Service Center
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Customer Service Manager, Airport Customer Care - DFW
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
9h
Call Center Representative - Roadside Assistance
AAA Texas LLC —Coppell, TX
- $18.85 - $20.74 an hour
- Full-time
- Remote
- Microsoft Outlook
- High school diploma or GED
- Typing
- Paid parental leave
- Health insurance
Call Center Representative (Remote)
Safari Sports USA —Dallas, TX
- $10 - $15 an hour
- Contract
- Remote
- Microsoft Excel
- English
- Organizational skills
- Work from home
Quick Apply
7d
Team Manager Developmental
Sam's Club —Dallas, TX
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
Airline Customer Service Supervisor in DFW Airport
Hallmark Aviation Services —Dallas-Fort Worth, TX
- Night shift
- Management
- Customer service
- Computer literacy
Operations Supervisor - Distribution
DHL —Irving, TX
- $62,500 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
14d
Manager, Airport Customer Care - DFW
American Airlines —Dallas/Fort Worth International Airport, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Operations Supervisor
Assurant —Irving, TX
- $56.20 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
15h
Team Lead, NorthPark
Louis Vuitton —Dallas, TX
- $35 - $40 an hour
- Business development
- Mentoring
- Senior level
- Disability insurance
- Health insurance
2d
Warehouse Supervisor
Scan Global Logistics —Irving, TX
- $34 - $36 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Inbound Call Center Representative
Brandforge Tech —Dallas, TX
- $20 - $30 an hour
- Weekends as needed
- Sales
- Administrative experience
- Typing
- Paid training
- Health insurance
Quick Apply
Customer Service Representative (Remote TX)
Oscar Health —Dallas, TX
- $19 - $21 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Repair Operations Supervisor
Assurant —Irving, TX
- $56.20 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Fraud Manager, Client Services
Louis Vuitton —Irving, TX
- $80,000 - $100,000 a year
- Writing skills
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
1d
Customer Experience Team Lead
Robinhood —Westlake, TX
- $34 - $40 an hour
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Manager, Customer Service II
Chewy —Richardson, TX
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Health & Community Navigator Supervisor
McKesson —Irving, TX
- $73,300 - $122,100 a year
- Hybrid work
- 6 years
- Computer literacy
- Mid-level
8d

I want to receive the latest job alert for customer service supervisor in irving tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service supervisor jobs near irving tx

Customer Service Manager jobs in Dallas/Fort Worth International Airport, TX

Operations Supervisor jobs in Irving, TX

Call Center Representative jobs in Dallas, TX

Inbound Call Center Representative jobs in Dallas, TX

Customer Service Representative jobs in Dallas, TX

Team Leader jobs in Dallas, TX

Emergency Dispatcher jobs in Coppell, TX

Warehouse Supervisor jobs in Irving, TX

Call Center Representative jobs in Coppell, TX

Airport Manager jobs in Dallas/Fort Worth International Airport, TX

Immigration Services jobs in El Paso, TX

Client Relationship Manager jobs in Dallas, TX

Client Services jobs in Pittsburgh, PA

Health Services Manager jobs in Houston, TX

Client Services jobs in Hauppauge, NY

Client Services jobs in Savannah, GA

Client Services jobs in Clayton, MO

Republic Services jobs in San Diego, CA

Answering Service jobs in Remote

Customer Service Manager jobs in Mckinney, TX

Emergency Dispatch Center Supervisor - 3rd Shift

Kings III Emergency Communications -
Coppell, TX

Apply Now

Job Details

Full-time
$25 an hour
13 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Employee relationship building
Dispatching
Supervising experience
Data interpretation
Call center management

Full Job Description

The Role: Emergency Dispatch Shift Supervisor - 3rd Shift

Who You Are: You're an experienced Shift Supervisor able to manage the day-to day operations of emergency dispatchers, ensuring all emergency calls are handled promptly, correctly, and professionally. You enjoy developing team members, handling escalations, and ensuring team objectives and goals are met. You're a pro at monitoring customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures. You provide coaching and feedback to agents and capturing feedback on the success of the team and the queue support to communicating with leadership and identify areas of improvement as well as reward and recognition opportunities.

Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a five-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2024. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You’ll Do:

Ensure all Dispatch Center metrics are met and maintained
Utilize software to enhance development of direct reports
Monitor customer service calls to observe employee demeanor, technical accuracy, and conformity to company policy and procedures
Provide coaching and feedback to agents
Serve as a driving force to help achieve "best in class" service levels by helping to identify areas of improvement and assisting in implementing new methods for providing effective solution
Build and maintain a high performing team
Ensure the team is meeting or exceeding all goals including service level, abandonment rate, quality, and attendance
Coach and mentor employees as well as maintaining monthly performance reviews
Develop and drive improvement initiatives
Communicate effectively within work groups and team meetings
Read and analyze reports
Understand and enforce call center policy and procedures
Maintain confidentiality

What You’ll Bring:

High school diploma or equivalent
A minimum of 3 years of call center or dispatch center supervisory experience
Ability to create and maintain a positive work environment
Ability to multitask and manage changing problems in a fast paced, multi-skill team
Ability to defuse escalated situations
Excellent time management skills
Demonstrated ability to identify and understand issues, resolve customer inquiries, and develop appropriate solutions quickly and effectively
Detail orientated – must be able to determine facts to document accurately and concisely
Ability to multitask, work well under pressure, prioritize, and meet deadlines
Strong decision-making and problem-solving skills
Good analytical skills as well as the ability to think strategically
Flexibility to work in a 24/7 call center, including weekends
Display excellent written and oral communication by effectively speaking and writing
Excellent customer service skills including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Display active listening skills
Excellent computer skills in addition to advanced Microsoft Word, Excel, and Outlook skills
Able to accurately type at least 45 words per minute

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.

What’s in it for you:

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

Refine Your Search

customer service supervisor jobs in irving tx

Emergency Dispatch Center Supervisor - 3rd Shift

Customer Service Department Manager - Bilingual

Correspondence Team Manager, Client Service Center

Customer Service Manager, Airport Customer Care - DFW

Call Center Representative - Roadside Assistance

Call Center Representative (Remote)

Team Manager Developmental

Airline Customer Service Supervisor in DFW Airport

Operations Supervisor - Distribution

Manager, Airport Customer Care - DFW

Operations Supervisor

Team Lead, NorthPark

Warehouse Supervisor

Inbound Call Center Representative

Customer Service Representative (Remote TX)

Repair Operations Supervisor

Fraud Manager, Client Services

Customer Experience Team Lead

Manager, Customer Service II

Health & Community Navigator Supervisor

I want to receive the latest job alert for customer service supervisor in irving tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected