The Company and The Resort
Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.
The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.
Job Summary
The Host/Hostess (AM) is responsible for greeting and seating guests in a professional and welcoming manner while ensuring smooth dining room flow and exceptional guest service. This role manages reservations, answers telephone inquiries, and operates the ResPak system accurately and efficiently. The Host/Hostess maintains knowledge of menus, wine lists, and resort information to assist guests and support a seamless dining experience. Success in this role is demonstrated through strong communication, attention to detail, and the ability to create a positive first impression for every guest. The position also supports overall restaurant operations by maintaining organized seating plans and assisting with In-Room Dining as needed.
Core Competencies
Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.
Essential Functions and Duties
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Regular and reliable attendance is an essential function of this role.
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Greets and seats guests in the dining room in a professional, welcoming, and courteous manner.
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Answers telephone calls promptly and professionally while taking and managing reservations accurately.
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Maintains knowledge of basic menu items and wine lists to assist and inform guests as needed.
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Operates reservation systems (ResPak) efficiently to manage seating and reservations.
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Occasionally supports In-Room Dining by accurately taking guest orders in a timely manner.
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Prepares and organizes the host stand, including necessary equipment and materials for service.
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Creates and manages floor plans to ensure efficient seating and smooth service flow.
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Completes all opening and closing side work duties as assigned.
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Maintains cleanliness and organization of the host area and workstation at all times.
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Reads and follows all departmental memos and updates to ensure accurate communication.
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Communicates clearly and professionally with guests and team members at all times.
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Works collaboratively with team members to support efficient restaurant operations.
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Reports to the Restaurant Manager at the end of each shift as required.
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Upholds resort standards by acting as an ambassador of Enchantment and representing the property positively at all times.
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Fosters teamwork by assisting co-workers and supporting other departments to ensure guest satisfaction.
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Maintains knowledge of resort layout to assist guests effectively.
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Performs additional duties and special projects as assigned.
NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.
We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.
The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
