Top 127 Human resources learning & development occupations Jobs in Irwindale, Ca

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8h
Clinical Training Manager
Health Right 360 —Los Angeles, CA
- $110,000 - $125,000 a year
- Full-time
- Background check
- LMFT
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
8d
Regional Sales & Training Supervisor
AppleOne —Pasadena, CA
- $100,000 - $150,000 a year
- Sales
- Mid-level
- Continuous improvement
- Dental insurance
- 401(k)
Quick Apply
3h
Security Training /Development Specialist
Platinum Security —Los Angeles, CA
- From $21 an hour
- Full-time
- Spanish
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Senior Regional Vice President, Training & Development
Easter Seals Southern California, Inc. —Pasadena, CA
- From $133,000 a year
- Full-time
- Up to 50% travel
- Physical & Rehabilitation Medicine
- 8 years
Training Specialist
The Black Tux —Los Angeles, CA
- $70,000 - $90,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
4h
Training Specialist
Options For Learning —West Covina, CA
- $27.64 - $36.66 an hour
- 8 hour shift
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
12d
Learning & Development Trainer
Panda Restaurant Group —Rosemead, CA
- $72,500 - $101,500 a year
- Email
- Mid-level
- Office
- Education
- AD&D insurance
- Disability insurance
Quick Apply
Training Assistant
UCLA —Los Angeles, CA
- $30.36 - $43.49 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Microsoft Excel
10d
Manager, Learning & Development Partners
Inland Empire Health Plan —Rancho Cucamonga, CA
- $135,200.00 - $179,129.60 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
Learning and Development Analyst
Beckman Coulter Diagnostics —Brea, CA
- $75,000 - $850,000 a year
- Full-time
- Office
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
6h
Organizational Development Consultant
PIH HEALTH —Whittier, CA
- $102,000 - $135,000 a year
- Day shift
- 3 years
- High school diploma or GED
- Bachelor's degree
Training Coordinator
Anheuser-Busch —Pomona, CA
- $64,000 - $76,000 a year
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Disability insurance
- Health insurance
VP, Learning & Development Manager
Cathay Bank —El Monte, CA
- $95,000 - $110,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Public speaking
- Health savings account
- Disability insurance
Technical Learning and Development Specialist IV
JPL/NASA —Pasadena, CA
- $124,384 - $153,920 a year
- Full-time
- Classroom
- 7 years
- Laboratory experience
- Dental insurance
- Paid time off
Learning and Development Associate Director
United Contractors —Anaheim, CA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Organizational skills
Program Manager/Training Lead
Contact Government Services, LLC —Los Angeles, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Knowledge, Management and Training (KMT) Program Manager - USDS
TikTok USDS JV —Los Angeles, CA
- $104,712 - $143,556 a year
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
ANALYST I
Department of Water Resources —Los Angeles County, CA
- $3,861 - $6,276 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
1d
Training Coordinator
St Anne's Family Services —Los Angeles, CA
- $28 - $30 an hour
- Full-time
- Writing skills
- Research
- Windows
- 403(b) matching
- Paid holidays
Quick Apply

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
8 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

human resources learning & development occupations jobs in irwindale, ca

Patient Experience and Customer Service Training Specialist

Clinical Training Manager

Regional Sales & Training Supervisor

Security Training /Development Specialist

Senior Regional Vice President, Training & Development

Training Specialist

Training Specialist

Learning & Development Trainer

Training Assistant

Manager, Learning & Development Partners

Learning and Development Analyst

Organizational Development Consultant

Training Coordinator

VP, Learning & Development Manager

Technical Learning and Development Specialist IV

Learning and Development Associate Director

Program Manager/Training Lead

Knowledge, Management and Training (KMT) Program Manager - USDS

ANALYST I

Training Coordinator

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