Top 69 Customer success manager Jobs in Irwindale Ca

Client Services Team Supervisor & Key Account Manager
Hydronix Water Technology —Rancho Cucamonga, CA
- From $70,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Cruva —Los Angeles, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Leadership
Quick Apply
Senior Customer Success Manager
Karbon —Ontario, CA
- $85,000 - $97,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Success Manager
Whatnot —Los Angeles, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Scaled Customer Success Manager - FAN
Flock Safety —Los Angeles, CA
- $130,000 - $140,000 a year
- Email
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Health savings account
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
14d
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Health insurance
- Parental leave
2d
Customer Success Manager
Trivium —Los Angeles, CA
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
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Customer Success Manager
Samsung —Los Angeles, CA
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
13d
Customer Success Utilization Manager
KARL STORZ —Los Angeles, CA
- $91,000 - $118,200 a year
- Email
- Clean driving record
- Bachelor's degree
- Operating room
- Wellness program
- Health savings account
16h
Senior Customer Success Manager - Enterprise
Gorgias —Los Angeles, CA
- $136,499 - $154,827 a year
- Full-time
- Remote
- Senior level
- Communication skills
Director, Customer Success
Whatnot —Los Angeles, CA
- $234,000 - $330,000 a year
- Full-time
- Analysis skills
- Senior level
- Leadership
- Paid parental leave
- Health insurance
6d
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
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Strategic Customer Success Manager
Samsara —Los Angeles, CA
- $111,562.50 - $168,750.00 a year
- 6 years
- Bachelor's degree
- Travel
- Health insurance
- Parental leave
Director, Customer Success
Relo Metrics (a Division of GumGum) —Los Angeles, CA
- $131,000 - $156,000 a year
- Hybrid work
- Marketing
- Office
- Bachelor's degree
- 401(k) matching
Quick Apply
Digital Customer Success Lead
Karbon —Ontario, CA
- Remote
- Mid-level
- Accounting
- Communication skills
- Paid parental leave
- Disability insurance
Quick Apply
7d
Senior Principal Customer Success Manager
PagerDuty —Los Angeles, CA
- $124,800 - $171,600 a year
- Hybrid work
- DevOps
- Office
- 8 years
- Paid parental leave
- Employee stock purchase plan
5d
Director, Customer Success (West)
Botrista —Los Angeles, CA
- $160,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Bachelor's degree
- Dental insurance
- 401(k)
Quick Apply
Enterprise Customer Success Manager
Kaizen Stackup —Los Angeles, CA
- $110,000 - $150,000 a year
- Full-time
- Marketing
- 5 years
- Mid-level
Quick Apply
Customer Success Manager
Instrumentum —Long Beach, CA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
Quick Apply

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Client Services Team Supervisor & Key Account Manager

Hydronix Water Technology
Rancho Cucamonga, CA

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Inventory management systems
Spanish
Managing customer accounts
Teamwork
Team supervision
Managing teams in a customer support role
Inventory management
Standard Operating Procedures (SOPs) implementation
Managing sales strategy or development teams
NetSuite
Account development
English
Sales team management
Managing clients in a customer support role
Team development
Supervising experience
B2B business model
Client services
Sales coaching
Organizational skills
Corporate sales environment
Logistics order management
CRM system proficiency
Sales leadership
Account management
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Job Overview

We are seeking a dynamic and results-driven Client Service & Sales Supervisor to lead our Client Services team through strategic account management, innovative workflows and effective team leadership. The Client Service & Sales Supervisor is a critical leadership role within the Company’s Client Service & Sales department. This position owns the day-to-day performance of Client Services team responsible for managing active client accounts, processing daily orders and supporting sales growth across 7+ product brands.

This role bridges the gap between the Client Services team and the Sales team, handling escalations, coaching team members, monitoring performance, and personally managing the Company’s highest-value and most complex client relationships. The ideal candidate is an experienced B2B client service or sales professional who leads by example, thrives in a fast-paced results-driven environment, and brings a track record of building and maintaining high-functioning teams. A successful candidate will possess experience in leading teams to deliver exceptional service to B2B clients for wholesale products through effective order management, identifying bottlenecks or challenges and developing solutions that work and ultimately translates to an increase in sales.

Essential Duties and Responsibilities

Team Leadership & Performance Management

Directly supervise the Client services team through regular 1:1 coaching, performance feedback, and accountability.
Own and distribute the monthly KPI scorecard for the department; conduct quarterly reviews with the VP of Sales & President
Set daily and weekly team priorities, ensuring inbound workload is managed efficiently and no client request falls through the cracks.
Identify training needs and develop team members' product knowledge, communication skills, and process execution.
Cross-train on both subordinate roles and maintain the ability to cover either during absences without operational disruption.

Client Relationship Management

Personally own and manage the top 20-30 highest-value or most strategically important client accounts (Tier 1).
Serve as the primary escalation point for any client issue the Client Services Team cannot resolve independently — respond same business day with a resolution path.
Conduct proactive outreach to Tier 1 accounts at minimum twice per month to strengthen relationships and identify growth opportunities.
Gather client feedback systematically and bring insights to the VP of Sales on a quarterly basis to inform strategy.

Sales Support & Revenue Activity

Partner with the VP of Sales to execute outbound promotional campaigns, overstock opportunities, and new product launches.
Coach the Client Services team on upsell and cross-sell techniques; monitor conversion rates and provide real-time guidance.
Identify dormant or declining accounts and develop targeted re-engagement strategies.
Stay current on the full Hydronix product catalog across all 6-7 brands; maintain awareness of pricing tiers, promotions, and competitive positioning.

Cross-Departmental Coordination

Act as the primary liaison between the Client Service & Sales team and Production, Warehouse, Logistics, and Purchasing.
Escalate and resolve cross-departmental issues that impact order fulfillment, RMA resolution, or client satisfaction.
Coordinate with Logistics on special shipping requirements, Florida warehouse approvals, and container arrival timelines.
Partner with Purchasing to streamline RMA factory credit requests and ensure timely resolution of defective product cases.
Conduct regular meetings with other departments to address inventory issues and develop client services processes to ensure smooth and accurate outcomes.

Process & Operations Oversight

Develop and maintain written Standard Operating Procedures (SOPs) for order processing, RMA management, client outreach, and escalation workflows.
Identify inefficiencies in current processes and implement improvements in collaboration with the team.
Ensure the CRM/Order Management system is properly maintained, with all client interactions, open cases, and account notes accurately logged by all team members.
Identify areas of the improvement within our technology resources and utilizing Ai tools wherever possible.
Monitor order accuracy, RMA cycle times, and same-day processing rates; address root causes of errors or delays proactively.

Qualifications

Bachelors Degree in Business Administration, Supply Chain or related field preferred or equivalent combination of education and experience.
7-10 years of experience in B2B wholesale client services, inside sales, or customer success with at least 5 years in a supervisory or team lead capacity.
At least 3 years of hands-on experience building inventory workflows (stock, transfers, backorders) that support efficient, client-ready order fulfillment.
Proven track record of managing large, multi-account portfolios in a product-driven B2B environment.
Experience with NetSuite CRM.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and personalities simultaneously.
Must have a solid understanding of wholesale distribution and inventory processes.
Excellent verbal and written communication skills — professional, clear, and solutions-oriented at all times.
Demonstrated ability to coach team members and drive measurable performance improvements.
Experience developing or improving SOPs for client service or order management workflows.

Preferred

Experience in water treatment, water filtration, industrial distribution, or a related specialty product industry.
Familiarity with multi-brand product catalogs, custom-build order processes (e.g., commercial RO systems), or multi-warehouse logistics.
Bilingual (English/Spanish) a plus given LATAM client base.

Pay: From $70,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

This position is onsite in Rancho Cucamonga, 5 days per week, M-F from 8:30am to 5:30pm. There is no option for remote work from home. Are you able to commute and work this schedule?
Are you familiar with water purification and filtration products? If so, please explain briefly what your experience is and how well you know these products.

Experience:

Inventory management: 3 years (Preferred)
Supervising a team: 5 years (Preferred)
NetSuite CRM: 3 years (Preferred)

Language:

and Read and Write Spanish Fluently (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in irwindale ca

Client Services Team Supervisor & Key Account Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Scaled Customer Success Manager - FAN

Senior Customer Success Manager, Enterprise - West

Sr. Manager, Customer Success

Customer Success Manager

Customer Success Manager

Customer Success Utilization Manager

Senior Customer Success Manager - Enterprise

Director, Customer Success

Head of Customer Success

Strategic Customer Success Manager

Director, Customer Success

Digital Customer Success Lead

Senior Principal Customer Success Manager

Director, Customer Success (West)

Enterprise Customer Success Manager

Customer Success Manager

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