Top 313 Customer service manager Jobs in Itasca, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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9d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
9d
Service Delivery Manager
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Google Workspace
- US work authorization
- POS
- 401(k)
- Paid time off
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5d
Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
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3d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
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Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
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Sales Support Specialist (Client Project Manager)
Revenue Storm Corporation —Schaumburg, IL
- $68,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
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8d
Service Manager
Cintas —Schaumburg, IL
- $74,800 - $99,464 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
10d
Client Care Manager
Home Instead —Crystal Lake, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
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3d
Shipping Manager, Client Service
Rago/Wright —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Free parking
- Commuter assistance
Customer Service Team Lead
ABC Plumbing, Sewer, Heating, Cooling and Electric —Arlington Heights, IL
- $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
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Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
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Client Service Manager
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Mid-level
- 3 years
- High school diploma or GED
5d
Senior Client Service Manager
Gallagher —Rolling Meadows, IL
- $73,500 - $122,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
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Assistant Manager - AO Customer Service
United Airlines —Chicago, IL
- $88,259.40 - $107,872.60 a year
- Weekends as needed
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
2d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance

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customer service manager jobs near itasca, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year
9 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in itasca, il

Customer Service Lead

Manager, Customer Support

Customer Service Manager

Service Delivery Manager

Regional CS Operation Manager - Midwest

National Contact Center Manager

Service Center Technical Lead

Client Service & Warranty Manager Residential Remodeling - Front Desk

Division Service Manager - Chicago, IL

Sales Support Specialist (Client Project Manager)

Service Manager

Client Care Manager

Shipping Manager, Client Service

Customer Service Team Lead

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Client Service Manager

Senior Client Service Manager

Customer Service Manager

Assistant Manager - AO Customer Service

Manager, Customer Support

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