Top 7 Senior call center manager Jobs in Itasca Il

Senior Manager, Contact Center Operations (Hybrid)
Enova International —Chicago, IL
- $150,000 - $165,000 a year
- Full-time
- Office
- Mentoring
- US work authorization
- Paid parental leave
- Paid holidays
Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
Salesforce —Chicago, IL
- $150,100 - $247,900 a year
- Full-time
- 5 years
- Office
- Mentoring
- Paid parental leave
- Disability insurance
Senior Project manager (Contact Centers)
CEDENT —Chicago, IL
- Contract
- 7 years
- Senior level
Senior Manager - CRM & Contact Center Engineering
Oncourse Home Solutions —Naperville, IL
- $145,920 - $218,880 a year
- Monday to Friday
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
Senior Manager Information Systems (Services IT)
Zebra Technologies —Lincolnshire, IL
- $138,800 - $208,200 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Mentoring
- Paid time off
- Parental leave
Senior Product Manager, B2B Service Customer & Partner Portals
TransUnion —Chicago, IL
- $112,500 - $187,500 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
4d
Senior Product Manager, B2B Service Case Management & Ticketing
TransUnion —Chicago, IL
- $112,500 - $187,500 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
4d

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Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
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Senior Manager, Contact Center Operations (Hybrid)

Enova International -
Chicago, IL

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Job Details

Full-time
$150,000 - $165,000 a year

Benefits

Paid parental leave
Paid holidays
Dental insurance
RSU
Paid time off
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Strategic goal setting
Managing teams in a customer support role
Large-scale organizational change management
Presentations for conferences or internal meetings
Operations transformation
Frontline customer support management
Leadership development
Inclusive leadership practices
Team development
Profit & loss
Mentoring
Networking through strategic partnership building
Organizational development strategy
Strategic partnerships
Cross-functional collaboration
Cross-functional team management
Call center management
Cross-functional communication

Full Job Description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

The Senior Manager, Contact Center Operations is a high-level operations role responsible for the end-to-end performance and long-term strategy of multiple Contact Center functions (Service, Application Support, Loan Processing, Collections and Complaints) across all relevant P&Ls. This position is a key member of the senior leadership team, acting as an organizational architect on functional strategy and operational excellence. The ideal candidate will be focused on driving consistent results, anticipating problems, and cultivating an adaptable, globally aligned culture. This role reports to the Director of Operations.

Responsibilities:

Accountability for Operational KPIs with an emphasis on SLA's.
Help define and execute the strategy and vision for core contact center functions across P&Ls, ensuring all initiatives are fully aligned with executive-level and global business goals.
Direct the creation and utilization of sophisticated global data analysis and reporting infrastructure to identify systemic risks, interpret emerging trends, and inform strategic decisions.
Develop and engage Operations Leaders, establishing a consistent, high-performing culture of innovation and "Best Answer Wins" across the entire contact center organization.
Own and nurture strategic relationships with P&L Leads, stakeholders, and critical support functions (e.g., People Resources, Strategy and Operations, Technology) to drive optimal resource allocation and ensure cross-functional alignment on global performance and objectives.
Proactively identify, champion, and lead complex, organization-wide transformation and change management initiatives that build highly sustainable, adaptable, and scalable global operations.
Lead internal and external communication for the function, including formal presentations of key performance and strategic updates to the executive team.

Requirements:

10+ years of extensive, proven experience in contact center operations management or a similar executive leadership role, with a focus on managing full functional performance and P&L impact.
Demonstrated success in leading a function through large-scale organizational change and driving successful business outcomes globally.
Exceptional expertise in strategic planning, directing complex data analysis, and developing executive-level strategies to address challenges and capitalize on global opportunities.
Highly developed executive communication and presentation skills, with proven ability to influence decisions at the highest levels of the organization.
Deep commitment to fostering an inclusive culture and demonstrated success in mentoring and developing leaders at the Department Manager (DM) level and above.
Proven ability to build and maintain strategic partnerships with C-level leaders and cross-functional partners.
Experience in financial services is required, with experience in banking products and management preferred.

Compensation:

The budgeted annual salary range for this position is $150,000 to $165,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Refine Your Search

senior call center manager jobs in itasca il

Senior Manager, Contact Center Operations (Hybrid)

Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)

Senior Project manager (Contact Centers)

Senior Manager - CRM & Contact Center Engineering

Senior Manager Information Systems (Services IT)

Senior Product Manager, B2B Service Customer & Partner Portals

Senior Product Manager, B2B Service Case Management & Ticketing

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