Top 36 Technical support manager Jobs in Itasca Il

Technical Support Manager
International Motors, LLC —Lisle, IL
- $86,400 - $129,600 a year
- Online Application
- Mid-level
- Master's degree
- Analysis skills
8d
Customer Technical Support Manager
TransUnion —Chicago, IL
- $90,000 - $168,750 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
AI Enablement Manager
Crowe —Oakbrook Terrace, IL
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
10d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Customer Service Manager
MWHQ —Addison, IL
- $80,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Program Manager/Training Lead
Contact Government Services, LLC —Chicago, IL
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Technical Training Manager
Life Fitness / Hammer Strength —Chicago, IL
- $93,000 - $135,900 a year
- Full-time
- Engineering
- 3 years
- Administrative experience
- Commuter assistance
- Health savings account
Quick Apply
Principal GenAI Product Manager - Dealer and Customer Support
Caterpillar —Chicago, IL
- $147,760 - $240,110 a year
- Full-time
- Pass drug screening
- Continuous improvement
- Product management
- Health savings account
- Paid holidays
Data Support and Visualization Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- Azure
- Senior level
- Leadership
Quick Apply
IT Lifecycle Team Lead
TYLin —Chicago, IL
- $96,000 - $144,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
10d
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Support Engagement Lead
Braze —Chicago, IL
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
FSQA Customer Support Manager
OSI INDUSTRIES, LLC —Aurora, IL
- $97,644 - $146,466 a year
- Ability to walk for extended periods
- 5 years
- Computer literacy
- 401(k) matching
Quick Apply
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Customer Support Account Manager
World Insurance Associates, LLC. —North Barrington, IL
- $55,000 - $75,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Powertrain Customer Service Manager
Fiat Powertrain Technologies of North America, Inc. —Burr Ridge, IL
- $98,000 - $140,000 a year
- Full-time
- Spanish
- Up to 50% travel
- Engineering
- Paid parental leave
- Paid holidays
Quick Apply
Support Lead
HCLTech —Chicago, IL
- From $73,000 a year
- Mid-level
- Communication skills
Sr. Manager, Supply Chain and Customer Service
FAREVA MORTON GROVE INC —Morton Grove, IL
- $121,000 - $135,000 a year
- Microsoft Word
- 6 years
- ERP systems
4d

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Technical Support Manager

International Motors, LLC -
Lisle, IL

Apply Now

Job Details

Full-time
$86,400 - $129,600 a year
8 days ago

Qualifications

Managing technical support teams
Performance improvement leadership
Email customer support
Technical support via phone
Managing teams in a customer support role
Phone communication
Field service
Team leadership
Operational management
Coaching
Talent management
Customer satisfaction tracking
Talent acquisition
Mid-level
Incident Escalation
Talent development
Performance management
Master's degree
Managing clients in a customer support role
Team development
Hiring
Collaboration with product development teams
Analysis skills
Electrical experience
Bachelor's degree
Decision making
Team training
Automotive diagnostic tools
Powertrain
CRM system proficiency

Full Job Description

Position Overview:

The Technical Support Manager leads one or more technical support teams responsible for providing diagnostic, repair, and service support to International & IC Bus dealers, body builders, and other approved customers.

This role oversees highly technical support operations across multiple product and service domains, ensuring timely, accurate resolution of complex vehicle and system issues. The manager drives team performance, builds technical capability, and partners cross-functionally with engineering, product development, service tools, training, and publications teams to improve diagnostic effectiveness, reduce downtime, and enhance the dealer experience.

The Technical Support Manager is accountable for operational performance, team development, customer satisfaction, and continuous improvement across their assigned line(s) of business.
Team Scope (Lines of Business)

Technical Support Managers may lead one or more of the following teams depending on business need Powertrain Support, Chassis / Electrical / Zero Emissions Support, Vehicle Programming Support, Technical Parts Support or Product Support.

Responsibilities:

Lead and manage a team of Technical Support Analysts, ensuring high-quality diagnostic and customer support across all channels (case files, phone, email, chat, and remote sessions)
Hire, develop, coach, and retain talent to build a high-performing, technically capable team
Monitor team performance against key operational metrics (case volume, response time, resolution time, quality, and customer satisfaction) and implement action plans to drive improvement
Support escalation pathways for complex, high-impact, or emerging technical issues and ensure appropriate collaboration with Tier 2, Engineering, and Product teams
Identify and communicate product trends, failure modes, and systemic issues to improve product quality and field performance
Partner with cross-functional teams (Engineering, Service Tools, Publications, Training, Quality, and Field Service) to improve diagnostics, repair guidance, and service readiness
Drive continuous improvement initiatives that increase efficiency, reduce case volume, and enhance first-contact resolution
Ensure teams are trained and prepared to support new product launches, system updates, and evolving technologies
Identify gaps in technical documentation, diagnostics, and training materials and drive improvements to support dealer success

Minimum Requirements:

Bachelor's degree and at least 4 years of Dealer Support, Service Operations, or Field Service Engineering experience

Master's degree and at least 2 years of Dealer Support, Service Operations, or Field Service Engineering experience

At least 6 years of Dealer Support, Service Operations, or Field Service Engineering experience

Additional Requirements:

Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

At least 2 years of leadership or management experience
Experience supporting commercial vehicles (Class 4–8 truck or bus) across mechanical, electrical, software, or system domains
Experience leading technical support, contact center, or field service teams
Strong knowledge in one or more domain areas: powertrain, electrical systems, vehicle programming, or parts support
Experience with diagnostic tools, service software, and/or programming systems
Experience working with case management or CRM platforms
Strong analytical, problem-solving, and decision-making skills
Ability to influence and collaborate with cross-functional teams
Excellent communication, coaching, and leadership skills
Experience supporting new product launches, evolving technologies, or zero-emission vehicle systems

Benefits and Compensation:

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview:

About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement:

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Apply Now

Refine Your Search

technical support manager jobs in itasca il

Technical Support Manager

Customer Technical Support Manager

AI Enablement Manager

Manager, Customer Support

Customer Service Manager

Customer Service Manager

Technical and Customer Relations Manager

Program Manager/Training Lead

Technical Training Manager

Principal GenAI Product Manager - Dealer and Customer Support

Data Support and Visualization Lead

IT Lifecycle Team Lead

Incident Manager

Support Engagement Lead

FSQA Customer Support Manager

Service Desk Process Lead

Customer Support Account Manager

Powertrain Customer Service Manager

Support Lead

Sr. Manager, Supply Chain and Customer Service

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