Description:
Summary of Duties
The Community Relationship Manager represents the bank in the community by building relationships with local businesses, organizations, community leaders, and prospective customers. This role identifies opportunities to connect customers with bank products and services, maintains strong knowledge of loan and deposit offerings, and collaborates with branch staff, Treasury, lenders, and other key partners to provide exceptional customer service and support relationship growth.
Essential Duties and Responsibilities
Included but are not limited to:
- Builds and maintains relationships through proactive sales calls, networking events, and community involvement to enhance the bank's visibility, generate referrals, and bring new business opportunities to the branch and lending teams.
- Develops and manages a customer portfolio that includes small business loans, consumer loans, and deposit products.
- Maintains knowledge of business, mortgage and consumer loan products, deposit products, Treasury Management services, and related banking solutions to identify customer needs, provide recommendations, and facilitate referrals to appropriate bank partners.
- Develops and maintains relationships with realtors and other referral sources, serving as a primary point of contact for inquiries and business development opportunities.
- Provides exceptional customer service delivery, fostering an environment that cultivates relationships with existing and new customers, local businesses, and community stakeholders.
- Regularly spends the majority of the workweek outside the bank's offices meeting with prospective and existing customers, referral partners, and community organizations to develop new business opportunities.
- Works closely with Branch Manager(s) within market to develop and coach branch teams in customer relationship and sales performance.
- Assumes Branch Manager responsibilities in branches without a dedicated Branch Manager position, while continuing to perform the duties of the Community Relationship Manager/Officer role.
- Meets or exceeds individual sales and relationship growth goals and collaborates with branch leadership to achieve branch performance objectives.
- Addresses and resolves customer concerns and complaints in a timely manner, engaging appropriate bank partners when necessary.
- Ensures compliance with all applicable banking regulations, policies, procedures, and risk management standards.
- Develops an effective network of communication within the bank and with key working departments to ensure shared knowledge and understanding of business activities.
Other Functions
1. Performs job functions in compliance with all company policies, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules.
2. Adhere and comply with all Bank Policies.
3. Other duties as assigned.
Requirements:
Job Qualifications & Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Certification/Licensing:
- High School Diploma/GED required.
- Advanced education in accounting, business administration or related field preferred.
Experience:
- Minimum requirement of 5 years banking or related experience
- Minimum requirement of 3 years sales experience
Other Requirements:
- Good understanding of the Horizon system, Word, Excel, Outlook
- Good understanding of bank policies and procedures.
- High level of organizational skills.
- Ability to multitask.
- Requires team-building skills.
- Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.
- This position may require after business hours.
Equipment Used
- PC, laser printer, calculator, copy machine, fax machine, DL scanner, check encoder, mobile devices such as iPad and iPhone or similar.
Software Used
- Word, Excel, PowerPoint, Publisher, Adobe Reader, Outlook, Horizon XE, FIS Image Centre, BAI Learning & Development and various other financial institution platform systems.
Physical Demands
While performing the duties of this job, the employee is frequently required to work in front of a computer for extended periods of hours; use hands to finger, handle, or feel and talk or hear. Must be able to travel from location to location throughout the office and to other bank offices, clients, and outside meetings. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In-person work is required however telework exceptions may be applicable. Regular and prompt attendance is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office setting with low to moderate noise level work environment; and, at times in various other environments of the clients they meet with.
Equal Employment Opportunity & ADA Compliance:
Commercial Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Commercial Bank will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices. Discrimination of any type will not be tolerated.
