Top 5 Customer support & client services managers Jobs in Ithaca, Ny

Client Service Manager
VCA Animal Hospitals —Ithaca, NY
- $58,000 - $65,000 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health savings account
- Paid holidays
Client Service Manger
VCA Colonial Animal Hospital —Ithaca, NY
- $58,000 - $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
4d
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Ithaca, NY
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d

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Client Service Manager

VCA Animal Hospitals -
Ithaca, NY

Apply Now

Job Details

Full-time
$58,000 - $65,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance
Opportunities for advancement
Bereavement leave

Qualifications

Microsoft Word
Associate's degree

Full Job Description

Location Ithaca, New York, United States of America Category Hospital Support Roles Job Id R-240435 Job Type Full time

We are looking for you!

VCA Colonial Animal Hospital is a 14 doctor hybrid specialty hospital located in the heart of the finger lake region in Ithaca, NY. We are currently seeking a Client Service Manager to assist with the development of our client service area.

Client Service Manager-

The CSR manager will work in conjunction with the Hospital Manager, Director and Medical Director to cultivate and maintain a successful hospital. Primary- Oversight of day to day activities related to staff and client service needs, register management, billing, CSR staff recruiting, training and development, scheduling, policy implementation, client management, assist in the implementation of new programs.

The expectation of this position is 50% office work and 50% floor training, mentoring, building morale, and assisting teams. 5 day work week, not assigned to shift work

As the Client Service Manager, the ideal candidate will be professional, courteous, with excellent written and verbal communication skills. Will ensure a “Respectful Workplace Policy” is followed by all team members. Candidate must Possess effective listening skills. Willing to adapt to change. Promotes growth and talent. Builds a strong client satisfaction rating from our clients. Follow through, efficiency, and ability to multi-task are very important and must possess a strong work ethic.

Responsibilities:

Oversee client flow to insure clients and patients are being seen and treated in a professional, timely manner
Function as a mentor to staff by providing guidance with developing interpersonal skills while working in an ever-evolving environment.
SOP development
Practice Program oversight, Care Credit, Trupanion, MyVCAapp,
Assist in recruiting, job posting, interviews, hiring, and orientation process
Complete staff performance reviews
Disciplinary action, Terminations, Training, Education, Developing of staff
Supervise staff to assure each job is being effectively handled
Employee policy enforcement
Employee relations and communications
In conjunction with supervisor oversee time off requests and scheduling
Oversight of DVM on call production/timecard
Organize and conduct regular staff meetings
Modify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employees
AR, Promissory, Collection process
Responsible for administration and review of non-medical complaints
Manage client receivables - statements and calls for payment
Assist in the review of bills for hosp patients, calculation of any discounts and other special accounts
Sort and process daily mail
Oversee or troubleshoot daily register and credit card reconciliation

Requirements:

Associate degree, BS in Management
A minimum of 3 years’ experience in a leadership position.
In-depth knowledge of outstanding written and verbal communication skills.
Problem-solver with excellent time-management abilities.
Proven experience with managing multiple team members
Excel, word and power point necessary
Veterinary Hospital experience strongly encouraged

Benefits:

Competitive compensation package
Continuing education allowance
Regional continuing education
Medical/Dental/Vision
Vacation/Sick/Paid Holidays
Bereavement Leave
Long and short term disability
Opportunity for advancement and growth
Woof University-online training
401k
Pet Discount Plan
Parental leave
VIP Discount Plans
Term Insurance
Optional Voluntary Plans
- Health Savings Account
- Flexible Spending Account
- Dependent Flexing Spending Account
- Group Legal Plan
- Identity Protection
- Health Advocate Program
Salary range 58,000 - 65,000

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Apply Now

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customer support & client services managers jobs in ithaca, ny

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Client Service Manger

Director of National Strategic Client Services- Employee Benefits

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